1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Mint On Card Feedback (ALL)

Feb 14, 2008

    1. * What did you order? clothes, boots
      * When did you order? 3/16
      * Did you order directly from the company, or through a distributor or dealer? direct
      * How was the communication? N/A other than automated email
      * How easy was it to pay? very easy
      * How long did it take to ship? one to two day
      * Was the quality appropriate for the price, in your opinion? yes!
      * Did the item look like the sales pictures? yes.
      * Were you satisfied with the product? Very much so.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Most certainly.
      * Would you buy this company's products second-hand? yes.
       
    2. * What did you order?
      Fantasy Doll 1/4 boy body in NS

      * When did you order?
      March 23rd

      * How was the communication?
      Great! I received a shipping notice with a tracking number to let me know the body had shipped.

      * How easy was it to pay?
      Pretty easy. No Paypal option, but I was able to pay with a credit card very easily.

      * How long did it take to ship?
      I received a shipping notice with a tracking number the day after ordering, and the box arrived a couple days after that.

      * Was the quality appropriate for the price, in your opinion?
      Very much so! With the sale, the 1/4 boy body was under $80. It poses as well as my Minifee boy, too!

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Extremely satisfied! :)

      * Would you order from this company again?
      Absolutely. I'm already a repeat customer, and I will likely order from them again in the future.

      * Would you buy this company's products second-hand?
      Yes, though it was a Fantasy Doll product distributed by MoC.
       
    3. * What did you order? SD shoes
      * When did you order? 4/2
      * How was the communication? Ok, didn't need to contact them but received both order confirmation and shipment confirmation.
      * How easy was it to pay? Very, used my credit card.
      * How long did it take to ship? 2 days
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes, better.
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Definitely
      * Would you buy this company's products second-hand? Probably
       
    4. * What did you order? Brown boots for my Bobobie Isabella.
      * When did you order? Monday, April 6th
      * How was the communication? Minimal, but effective! Received everything I needed to know.
      * How easy was it to pay? Very easy.
      * How long did it take to ship? I think I got notice of shipment on Tuesday, and the item arrived today.
      * Was the quality appropriate for the price, in your opinion? Definitely!
      * Did the item look like the sales pictures? Yes, only bigger. That was a nice surprise.
      * Were you satisfied with the product? I am!
      * Would you order from this company again? Most definitely. :)
      * Would you buy this company's products second-hand? I certainly wouldn't rule it out.
       
    5. * What did you order? AE Yara MSD, shoes, clothing set, glass eyes
      * When did you order? April 24th
      * Did you order directly from the company, or through a distributor or dealer? Direct
      * How was the communication? Speedy
      * How easy was it to pay? Super easy
      * How long did it take to ship? 3 days
      * Was the quality appropriate for the price, in your opinion? Absolutely
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Very!
      * If you weren't satisfied, how did the company solve your problem? NA
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Probably
       
    6. * What did you order? 3 1/3 Normal Skin FDoll Bodies
      * When did you order? a few months ago on layaway.
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication? perfect!
      * How easy was it to pay? very easy and secure (different from on the website, since it was a layaway arrangement -- i felt very safe giving them my information.)
      * How long did it take to ship? no time at all once my final payment was in! great shipping arrangement, too.
      * Was the quality appropriate for the price, in your opinion? very much! FDoll, while not one of the fancier bodies, is really solid. i'm glad a NA-side store has them in stock.
      * Did the item look like the sales pictures? yes.
      * Were you satisfied with the product? yes.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? definitely yes!
       
    7. * What did you order? FDoll 1/3 boy body in white skin, two pairs of smaller SD-sized tennis shoes, and YoSD-sized kitty shoes.
      * When did you order? Wednesday, May 6
      * How was the communication? Received both order confirmation and the shipping notices via email.
      * How easy was it to pay? Very easy, just paid with my CC via their secure cart system.
      * How long did it take to ship? Arrived on Saturday the 9th
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? very much
      * Would you order from this company again? Yep!
      * Would you buy this company's products second-hand? yes ^__^
       
    8. I just placed a second order and the owner was so helpful! I ordered an AE head and a Fantasy BJD body, thinking I could put together an inexpensive doll for a special idea I had in mind. Before processing my order, she emailed to let me know that if I was going to put them together, they wouldn't match. She gave me several suggestions of possible matches, none of which she would be able to sell me. She cancelled my original order for me with no problems - so for being honest, she lost a sale FOR NOW. I will definitely make MOC my first place to look & order when I'm going to buy. Shipping was fast and the quality was just like I expected. Communication was excellent, too.
       
    9. * What did you order?
      A pair of glass eyes, a shirt, and a pair of boots.

      * When did you order?
      5/17/09

      * How was the communication?
      Very good - I got a confirmation e-mail after I paid and another when the items had shipped.

      * How easy was it to pay?
      Really easy, I just used my credit card.

      * How long did it take to ship?
      It shipped amazingly fast. I ordered on Sunday, it was shipped on Monday, and it arrived on Wednesday.

      * Was the quality appropriate for the price, in your opinion?
      I think the quality of the items is very good for the price. They eyes are really nice and the boots are really high quality.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Very satisfied! :)

      * Would you order from this company again?
      Yes, I would!

      * Would you buy this company's products second-hand?
      Yes.
       
    10. What did you order?
      I ordered 2 cans of MSC, shoes.

      When did you order?
      I ordered the MSC sometime in the second week of May, and the shoes mid February.

      Did you order directly from the company, or through a distributor or dealer?
      I ordered directly from the website.

      How was the communication?
      N/A

      How easy was it to pay?
      Payment was very understandable and easy.

      How long did it take to ship?
      Each time shipping took about 3 to 4 business days

      Was the quality appropriate for the price, in your opinion?
      Price was very appropriate for what I bought.

      Did the item look like the sales pictures?
      Everything looked the same as they did on the site.

      Were you satisfied with the product?
      I was very satisfied with the MSC and the shoes.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      I sure would.

      Would you buy this company's products second-hand?
      I wouldn't but the art/styling supplies second hand but I would buy anything else.
       
    11. * What did you order?
      Mini AE 1/4 Slim Girl Body

      * When did you order?
      05/19/09

      * Did you order directly from the company, or through a distributor or dealer?

      Directly from the company.

      * How was the communication?
      Excellent and very quck )

      * How easy was it to pay?
      It was very easy. I paid with my credit card.

      * How long did it take to ship?
      It was in Russia in three days after I placed the order. It came to me very fast.

      * Was the quality appropriate for the price, in your opinion?
      Yes of course. Besides, I was lucky. The body I need was on sale at the moment, and I've got free t-shirt and glass eyes as a gift.

      * Did the item look like the sales pictures?
      Absolutely identical.

      * Were you satisfied with the product?
      Yes, I'm totally satisfied with the product. It is in perfect condition and was wrapped carefully.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Yes I would. I'm going to order one more doll body in the near future.

      * Would you buy this company's products second-hand?
      Well I'd prefer to buy them directly from the company. But if they are sold out yes, I'd buy them second-hand.
       
    12. * What did you order? msd wig
      * When did you order? 31st ish may '09
      * Did you order directly from the company, or through a distributor or dealer? from the mintoncard website
      * How was the communication? excellent
      * How easy was it to pay? very easy
      * How long did it take to ship? 2 days
      * Was the quality appropriate for the price, in your opinion? very appropriate and reasonable : D
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes very much so (and thank you for the candies too!)
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? yes!
      * Would you buy this company's products second-hand? yes
       
    13. * What did you order?
      A 1/3 Dragon Doll WS body.

      * When did you order?
      June 5th.

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from their website. They're distributors.

      * How was the communication?
      There was no need for any additional communication apart from the messages informing me of my order being received and then shipped.

      * How easy was it to pay?
      Pretty easy.

      * How long did it take to ship?
      My order went over the weekend, so it was shipped on Monday. It arrived in four days (although the postal office took four more days to send me a notification so I could pick it up at customs).

      * Was the quality appropriate for the price, in your opinion?
      Yes. Their shipping fees are pretty reasonable, too.

      * Did the item look like the sales pictures?

      Yes. I daresay, the Dragon Doll body looks even better, since both MoC and DD's website don't have many or varied photos of their products.

      * Were you satisfied with the product?

      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I'm planning to. My only regret regarding MoC is that their catalog isn't very extensive in comparison to other stores, but since they're planning on stocking more items, I'll surely be buying from them again.

      * Would you buy this company's products second-hand?
      I guess so, though I prefer to buy my items first-hand whenever possible.
       
    14. * What did you order? YoSD Sunday Afternoon dress set in blue & Dainty white shoes for YoSD
      * When did you order? 6/18
      * How was the communication? Very good as usual.
      * How easy was it to pay? I paid by credit card, very easy.
      * How long did it take to ship? About 24 hours.
      * Was the quality appropriate for the price, in your opinion?
      I think the items were an amazing value! I paid $17 for the dress and $13.99 for the shoes. I was surprised by the quality for the price.
      * Did the item look like the sales pictures?
      I think they look better in person.
      * Were you satisfied with the product?
      Very much!
      * Would you order from this company again?
      Of course! I always look forward to buying from them.
      * Would you buy this company's products second-hand?
      Yep!
       
    15. * What did you order?
      2 cans of MSC flat and the 'Preppy - version 2' 60cm boy outfit
      * When did you order?
      June 28
      * How was the communication?
      just fine
      * How easy was it to pay?
      very easy
      * How long did it take to ship?
      Arrived on the 1st of July.
      * Was the quality appropriate for the price, in your opinion?
      Yes...the outfit is very nicely made for being so low in cost.
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      yes, very
      * Would you order from this company again?
      Yep! ^__^
      * Would you buy this company's products second-hand?
      yes
       
    16. What did you order?
      AE new mini girl body, clothing, eyes

      When did you order?
      Late June; order arrived July 2nd

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      Excellent! I had some questions about my order, and Lindsey Kay at MoC always emails back extremely fast.

      How easy was it to pay?
      Extremely easy; paid with CC on the website

      How long did it take to ship?
      Order shipped the day after it was placed.

      Was the quality appropriate for the price, in your opinion?
      Excellent quality items for a very reasonable price! An outstanding deal, IMHO.

      Did the item look like the sales pictures?
      Even better than the sales photos!

      Were you satisfied with the product?
      Extremely satisfied.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Absolutely! MoC has superb customer service all around. I give them my highest recommendations.

      Would you buy this company's products second-hand?
      Sure!
       
    17. What did you order?
      Red Sunday Afternoon outfit for Yo

      When did you order?
      June 30

      How was the communication?
      Received an automated acknowledgement of my order, and an email the next morning, saying that my order was shipped!

      How easy was it to pay?
      Very

      How long did it take to ship?
      Outfit arrived in a sturdy little box on July 2. Pretty quick!

      Was the quality appropriate for the price, in your opinion?
      Adorable little dress for very little money. Awesome.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Very

      If you weren't satisfied, how did the company solve your problem?
      n/a

      Would you order from this company again?
      Yes!

      Would you buy this company's products second-hand?
      Well, at their low prices, I don't see why anyone wouldn't just buy dierctly from Mint on Card.
       
    18. * What did you order? Mei Jia Slim Version, Face-up, Two eyes included.
      * When did you order? May 15th 09
      * Did you order directly from the company, or through a distributor or dealer? Directly from the company
      * How was the communication?
      Great! The best I have had so far. My boyfriend paid my doll because I was having problems with my paypal account, they notice the different names, they called my boyfriend to ask if everything was ok, or if it was someone using his credit card. They e-mail me right after apologizing for the 5 days delay, and e-mailed me again when it was sent, two days after the first e-mail.
      * How easy was it to pay? Yes. My bf didnt have any problems at all
      * How long did it take to ship? 7 days total after I order, not including the weekend and a holliday.
      * Was the quality appropriate for the price, in your opinion? Well.. it was WAY better. I bought my Mei Jia in a promotional pack that came with a shirt, two pair of eyes, the face up and the slim doll. They also sent me a stand (wich I never got before), and candy, which i thought it was very sweet of them. Plus the postcard and her ID.
      * Did the item look like the sales pictures?
      Better.
      * Were you satisfied with the product? The only thing I dont like about my Mei Jia, its her legs and how her head fits the rest of the body. I dont even think about changing her eyes because I'm affraid I might break her head. No kidding. Shes very poseable when she's sitting, but shes quite a problem when it comes to standing up. Besides this, I'm very very pleased.
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand? Yes.
       
    19. What did you order? I ordered a FantasyDoll white skin body.
      When did you order? June 27, 2009
      How was the communication? Very good.
      How easy was it to pay? Good.
      How long did it take to ship? Just a couple of days from the 27 to the 30th.
      Was the quality appropriate for the price, in your opinion? Yes.
      Did the item look like the sales pictures? It looked better.
      Were you satisfied with the product? Yes.
      Would you order from this company again? Yes.
      Would you buy this company's products second-hand? Yes.
       
    20. * What did you order?
      So far this year an AE Amy Head, HZ accessory, Dragon Doll Body, AE Alice Head

      * When did you order?
      Um..February, April and July

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      Excellent, Mint On Card has always been very good with communication and is very helpful and patient with my mistakes. ^^

      * How easy was it to pay?
      Very easy, paid with a credit card

      * How long did it take to ship?
      Next day shipping.

      * Was the quality appropriate for the price, in your opinion?
      Yes, more then! Mint on Card's prices are excellent and all the things I've bought from there have been wonderful.

      * Did the item look like the sales pictures?
      Yep.

      * Were you satisfied with the product?
      Very much so. ^_^

      * Would you order from this company again?
      You betcha!

      * Would you buy this company's products second-hand?
      Yes and I have in fact purchased a pair of their glass eyes second-hand.