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Momocolor Tiny discussion part 2

Jul 23, 2013

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    1. Oh no! Luria, I am so sorry. But as Phyrefly has said, I am sure if you contact Momocolor, they will fix the problem right away. Please let us know how it is resolved. She is really lovely, though. I love that dress set and shoes too!
       
      #121 queenbee, Sep 13, 2013
    2. Yesterday I wrote to Momocolor, I hope I answered on Monday.
       
      #122 Luria, Sep 14, 2013
    3. I wait for my answer for a week now...
       
      #123 Lil Spark, Sep 14, 2013
    4. Oh Luria that is so disappointing. I hope they can resolve it for you quickly.
       
      #124 smudge, Sep 14, 2013
    5. Hello i saw that a lot of people has trouble to reach Momocolor!
      I ordered Olga tan, she arrived all right a month and a week so it's quite fast.

      BUT when i opened the box i was... Surprised! It's not Olga i received but another one... But i could not find which head!

      I sent a mail on 09/12 and still no answer from them. Please tell me i'm not mad, it's not Olga (from what i saw about Luria's doll this is not the same mold) but please have a look and tell me.
      I can make better pics if needed (sorry links does not work).

      https://www.facebook.com/photo.php?fbid=203999373103504&set=pcb.203999856436789&type=1&theater
      https://www.facebook.com/photo.php?fbid=203999376436837&set=pcb.203999856436789&type=1&theater
      https://www.facebook.com/photo.php?fbid=203999369770171&set=pcb.203999856436789&type=1&theater

      Not the same face up at all, not the same mouth...

      I let them 4-5 days till i write everyday and at the end call for a Paypal dispute for wrong item.
       
      #125 Eldraid, Sep 14, 2013
    6. #126 Luria, Sep 14, 2013
    7. I've been sending the odd email for a few weeks now with no response, i ordered some eyes and wigs on Aug 2nd and would really like to know the status of my order. I just opened a paypal dispute to protect my payment before its too late..
       
      #127 angeldoll, Sep 14, 2013
    8. Luria !!! I LOVE YOU !!! I spent 3 days without finding a clue about this mystery head XD
      Why in seven hells did they send me this girl? That is SO weird lol!
      Maybe there was no more Olga they thought they could send me anything and i won't notice? I really dunno...

      But anyway that's Olga i wanted so i'm not happy at all even if this girl is quite cool.

      Angeldoll, they never answered you?
      That not polite at all... I hope they are not doing the same each time they are wrong :/

      That's so bad because they always replied to me politely and quickly!

      I'll let you know all about this... ^^

      Thanks for the help =)
       
      #128 Eldraid, Sep 14, 2013
    9. Oh no! This is NOT Olga - I have NO idea what mold either and now Im scared my Sophie and Corinne will be "wrong" when they arrive!
      Momo was super fast to reply to me and send PP invoice for extra face-up for Corinne - Its sad to hear they are NOT being as fast and helpful with their own mistakes... Its very disappointing. Im crossing my fingers for some good replies for you both and for the rest of us waiting to get what we paid for!
       
      #129 Chinabun, Sep 14, 2013
    10. Eldraid, I am happy to feel after having been helpful ^^
      And I'm seeing a lot of failures by Momocolor, as I do not give solution to my problema I will not buy anything there
       
      #130 Luria, Sep 14, 2013
    11. Yeah that is SO bad, they are quite nice but when it comes to troubles they do no respond...
      Chinabun, this was solved it's Aimee head but the weird thing is that she's a limited edition form dec to jan 2013 lol.
      Don't worry maybe your order should be ok but thing is they do not send any invoice so good avice if they did not send you your package please do require AN INVOICE! ;)

      I really think i had another one's order that's so bad... But at least they could answer to us!

      Well hope to get news very soon otherwise it's paypal dispute!
       
      #131 Eldraid, Sep 14, 2013
    12. No i've had no answer, i wasn't even being impatient, just wondering where they were up to with the order as the payment status is still at 'payment accepted' i really don't mind waiting just as long as they would communicate!


       
      #132 angeldoll, Sep 14, 2013
    13. Thank you Eldraid - I just saw the answer way after I posted! :p . My answer got set on hold in the sditor as my kids needed me - so it took a while for me to finish :D

      I did pay my firs order on the spot - Momo responded to my extra face-up request instantly and I got an invoice for the Corinne face-up within a day of my order and contact. Momo was very polite and happy in the e-mails so I had a pleasant experience with them , I also paid it instantly - then also ordered and paid the body for Corinne two weeks after. Always updating my order with my plans and shipping needs and so on. I hope it will be okay :)
       
      #133 Chinabun, Sep 15, 2013
    14. I just have to ask - Will most LittleFee clothes fit? Ive seen some very cute tops and sweaters Id love to get :p But they say they fit LittleFee.
       
      #134 Chinabun, Sep 15, 2013
    15. Hello! I've come to show you my girls from momokolor. This is Olga in tan skin, which I received yesterday, and Tasha in NS.

      [​IMG]
      [​IMG]
       
      #135 Lady_Сhocolate, Sep 15, 2013
    16. They are beautiful!
       
      #136 Luria, Sep 15, 2013
    17. I definitly prefer Olga tan Aimee they sent me lol she's such a cutie, congrats!

      Chinabun > how cool! I'm happy for you ^^
       
      #137 Eldraid, Sep 15, 2013
    18. Congrats, Lady Chocolate! They are beautiful!

      I am very sorry for everyone that is having trouble with communications with Momocolor. It makes me a bit nervous now. They told me my Tan Olga should be shipping out sometime this week. I guess we will have to wait to see when she actually ships or if she arrives without a faceup or with an entirely different head! oh my goodness....
       
      #138 queenbee, Sep 16, 2013
    19. momocolor has not answered my email today :(


      Sent from my iPhone using Tapatalk - now Free
       
      #139 Luria, Sep 16, 2013
    20. Lady Chocolate, what cute girls!
      Queenbee, I do hope our dolls are sent this week. Do you think we will get a shipping email?
       
      #140 smudge, Sep 16, 2013
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