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Monstro Designs Feedback (ALL)

Aug 8, 2012

    1. MonstroDesignsShop.com Feedback (ALL)

      Please leave feedback for Monstro Designs in this thread.

      What did you order?
      When did you order?
      How did you order? (Etsy, Facebook...etc?)
      How was the communication?
      How easy was it to pay?
      How long did it take to ship?
      Was the quality appropriate for the price, in your opinion?
      Did the item look like the sales pictures?
      Were you satisfied with the product?
      If you weren't satisfied, how did the company solve your problem?
       
    2. What did you order? BJD/Dollfie CREATE Your Own Wig.. 2 tone rock bang wig, size lati yellow, color: purple and black
      When did you order? Sep 5, 2012
      How did you order? etsy
      How was the communication? great :)
      How easy was it to pay? paypal, so super easy
      How long did it take to ship? 21 days
      Was the quality appropriate for the price, in your opinion? YES!!!!!!!!!!
      Did the item look like the sales pictures? it was custom color, so yes and no
      Were you satisfied with the product? yes :)
      If you weren't satisfied, how did the company solve your problem? n/a

      p.s. worth the wait <3
       
    3. What did you order? A MSD Create your own wig blonde/dark brown+clip on buns.
      When did you order? February 16th, 2013
      How did you order? Email/MonstroDesignsShop
      How was the communication? This was actually the first time I have ever had a bad transaction. She was slow/unresponsive to email back, and even went 2 months without emailing me at all. I emailed her after 2 months of nothing and she said she hasn't even made the wig yet. She even asked me if I still even wanted the wig, which I said yes. She gave me a timeline, onto that 2 month wait, and still couldn't make it within that timeline. After a long struggle, she finally made it, sent me photos and I was pleased. I paid immediately and she told me she would ship the morning after. 4 days later she finally shipped it.
      How easy was it to pay? I paid right away. Via paypal.
      How long did it take to ship? After her actual shipping date it took about 2-3 days. I don't live very far away.
      Was the quality appropriate for the price, in your opinion? It was worth the money, but not worth the time struggling to get information.
      Did the item look like the sales pictures? Yes, I am pleased with the result.
      Were you satisfied with the product? I am satisfied with the wig, but I won't order from her ever again; at least, not anytime soon.
      If you weren't satisfied, how did the company solve your problem? She needs to be truthful, and be responsible of her timeline. If she can not make her timeline, she needs to update her commissioners of the delay. This wait was absolutely ridiculous. I ordered on February 16th and received the wig on May 6th. I understand life can get in the way of things, but she needs to really keep communication open and honest. I am very disappointed. I wouldn't have minded the wait if she just told me upfront about it. Her issues with constantly not meeting her deadlines is absolutely unprofessional.
       
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    4. What did you order?
      several wigs and clothing items so far this year

      When did you order?
      the bulk of my items were ordered April 7th

      How did you order?
      etsy

      How was the communication?
      alright when I messaged her with a question, prior to my inquiry there were no updates, despite the processing time already exceeding the estimated 2 weeks, she did update the FB page, but kept promising to ship all the items on xx date and then missed her own deadlines repeatedly.

      How easy was it to pay?
      very easy

      How long did it take to ship?
      almost 2 months for the one order (much much longer then the max. 2 weeks stated) and was missing an item (my previous orders usually took 2-3 weeks to ship.)

      Was the quality appropriate for the price, in your opinion?
      the quality was very good for the price :)

      Did the item look like the sales pictures?
      yes

      Were you satisfied with the product?
      my order was missing a item, MonstroDesigns asked if I had another order they could send the missing shirt with and I needed some more wigs so I did place another order.

      If you weren't satisfied, how did the company solve your problem?
      she did send out the missing shirt 2 weeks later with the wigs.


      That said I will buy from MonstroDesigns again since the wigs are very good quality for the price and they work nicely for my OT custom dolls, hopefully she does hire an assistant to keep the wait times from being so long again (she mention hiring help several times in the last 6 months)
       
    5. What did you order? Puki sized lime green fake fur wig

      When did you order? May 28, 2013

      How did you order? (Etsy, Facebook...etc?)

      How was the communication? Fine. I didn't send any emails so I don't really have an opinion. She did send a note on June 18 saying it shipped.

      How easy was it to pay? I paid through paypal when I ordered so it was simple.


      How long did it take to ship? Arrived Sun Jun 23, so it took nearly a month total. 5 days from the time it was shipped to get to me.


      Was the quality appropriate for the price, in your opinion? Yes. It only cost 4 dollars for a tiny wig.


      Did the item look like the sales pictures? Yes.


      Were you satisfied with the product? Yes. Though it took her a lot longer than the two weeks she had posted on her site to ship it out.


      If you weren't satisfied, how did the company solve your problem? N/A

      I didn't really mind the wait since I didn't have a deadline. I think she needs to post on her site that it'll take up to a month to get your item though since it does bother some people. I'll probably buy from her again since she does have good prices. :)
       
    6. What did you order? Two Bat Wraps and a Beanie
      When did you order? 6th of January
      How did you order? (Etsy, Facebook...etc?) Through her website
      How was the communication? average, she does take a while to respond to messages
      How easy was it to pay? super easy paid through PayPal
      How long did it take to ship? I've hit the two month wait mark and am still waiting
      Was the quality appropriate for the price, in your opinion? N/A Product still hasn't arrived
      Did the item look like the sales pictures?
      Were you satisfied with the product?
      If you weren't satisfied, how did the company solve your problem?


      She definitely needs to update her shipping times on her website, I was expecting quick shipping for "In Stock" items, but its been two months and the only update ive seen is ive moved up on her shipping list, and that was only in the last day or two, im extremely frustrated and I don't think ill order from her again, especially after the excuse of "PayPal holding her funds" and when I check her instagram she has finished paying off a doll...