1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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NDOLL WAITLIST and RESOLUTION

Feb 18, 2012

    1. NDOLL WAITLIST and RESOLUTION

      For members waiting for any product from nDoll.
      Members...Please add any changes you think are appropriate but keep to transaction details, no personal chat.
      This is a self editing list.
      To add your information see instructions at bottom of list.




      AUGUST 2011

      SEPTEMBER 2011
      SakuraLee: ORDER NO: 1U5HYJ0 ; Order & Payment Date: 2011-9-4 ; Items: 1 wig, 1 preorder wig, 2 outfits (1 Dollheart) and 1 pair of shoes (Dollheart)- Total: $264.28 - None functional tracking number.

      jadepixel: ORDER NO: 2TPJX5F ; Order and Payment Date: 2011-09-06 ; Items : [Sep, Pre-Order Wig] Two-tone #Mocha-Blond, SW-313 #Peach Brown - SD wig, SW-15 #Cocoa - SD wig, Hair Band NA-054 - SD/SD13, Eyelashes EL-07 : 8mm (Brown), LA72 - SD/SD13; Order total: $119.60; non-functional tracking number (order status was changed to 'cancel' without any refund)

      Firo: Order Number -> 82QOHMC, Ordered Products -> wigs, eyes, shoes from Dollheart, clothes, Order Date -> 2011-09-17, Order total -> 799.3. Sent many e-mails, no answer. Two weeks ago they added tracking number from my different order (it was only with doll and no stuff).

      Lein: Order Number -> 52EZ99I, Order and Payment Date: 11Sep2011 ordered, 15Sep2011 paid ; Total: $795.4; Received non-functional tracking number on 20Nov2011; Ordered Items -> 1 MSdoll PAN, 10 pre-order wigs, and some outfits and accessories

      Jemisard: Order Number -> 2D0845R, Order and Payment Date: 5thSept2011; Items: Dreaming Doll Haji, SoulDoll Zenith Chu, Two preorder wigs, one doll carrier; Total: $1162; After a promise of the order being sent, I have filed for a chargeback from Visa for the amount paid off my card. Chargeback filed 24February2012. No contact still.

      OCTOBER 2011
      GO with Himitifrens: ORDER NO: 7ZFLSP6 ; Order and Payment Date: 17Oct11 ; Buyer Name: Sarah Lee ; Item dollar total: $929.70 (shipping would have been $62.00 but shipping was free)
      Participants - hitomifrens, momochu, Christina in FL, malvagitabella, Shelly, Whitefrosty, Renearla, B's OHN, samiamew, draloreshimare, trickmemoon, Jirachi, riventiana, Stinkerbell, SoraSoul
      Items ordered according to the order on the nDoll site: (70cm, SD13) Long Sneaker - black / MSD black frill skirt / MSD Boy School uniform shirt / MSD Round shirring t-shirts (3color) - pink / MSD Wool short pants - camel brown / [Soul-Double head] Gisele head - Normal Skin - No makeup / Big star headphone MSD White HA-126 / Big star headphone & music phone (SD) White HA-138 / 6 x Eyelashes EL-01 10mm Black / 4 x Eyelashes EL-02 10mm Brown / 12 x Eyelashes EL-03 8mm Black / 4 x Eyelashes EL-04 8mm Black / 3 x Eyelashes EL-06 8mm Black / 3 x Eyelashes EL-07 x 8mm Brown / 6 x Eyelashes EL-07 8mm Brown / Hair Band NA-018 (SD/SD13) / Head Stand - SD Girl & Boy Free Size – Normal Skin / knit beret (unisex) MSD white / LD354 (Dark Raven) SD13 Boy / MW-327 #Peach Pink - MSD Wig (7-8”) / MW-330 #Black-Blond - MSD Wig (7-8”) / MW-331 #Choco Brown - MSD Wig (7-8”) / MW-354 #Sienna - MSD Wig (7-8”) / NN_44 Skinny Pants - beige SD13 Boy / NN7_09 (Solid color T shirt) 70cm SD17 / NN7_37 (Pierce shirring T-shirt - gray) 70cm SD17 / Suspender - black / SW-310 #Peach Pink SD wig / SW-331 #Choco Brown SD wig / SW-353 #Auburn SD wig / T_SHOE_10 (NK all black sneakers) MSD / YD74 (Ora) 9pcs YO-SD / YS146 YO-SD Shoes / YS187 YO-SD Shoes / YW-328 #Cream Brown YO-SD Wig (6-7”)
      Non-functional tracking # EM090871666KR posted on nDoll site April 14th 2012, no email notification to buyer.

      Lochness: Order #5ZBRV5G - Order & Payment Date: 2011-10-13 - Items: 5 wigs (1 on sale + 4 pre-order) - Total: $152.50 - Didn't receive any communication.
      EDIT: Received an email on April 12, with a tracking # activated on April 15. The package arrived with all the items in perfect condition, + extra gifts, on April 18. => RESOLVED!

      chienism: Order #7HQJZEW - Order & Payment Date: 2011-10-16 - Items: [Oct, Pre-Order] WIG Wig Size-YO SD (6~7inch) / Wig Design-No. 321 / Wig Color-Mocha Brown; YW-304 #Peach Pink - YO SD Wig(6~7inch); YW-302 #Mocha Brown - YO SD Wig(6~7inch); TT_17 (Star hooded T-pink) - 1pc - YO SD; TT_121 (Slim Washing Cotton Pants -Navy) - YO SD; (USD) gray blue chiffon dress; (YOSD) loose fit cardigan (4color) COLOR-navy ; T_SHOE_Y10 (NK Aqua blue snkeakers) - YO SD; wire dot denim hairband - YO SD COLOR-Ice / HA-092; (USD) Panty stocking COLOR-black ; Total: $222.70 - Status has been "Oct, Pre-Order Wig" since order was placed even though the payment went through, and emails were never answered

      HitokiriChibi: Order number: 61H67SM, Order and Payment Date: 13 Oct 2011, Items: [Oct, Pre-order Wig] Wig 301/Wine MSD size, Wig 314/Wine MSD size, Wig 311/Wine MSD size, Wig 329/Alice Blue SD size. MSD Turtle Pola Tshirt White and MSD Black frill skirt. Total $169.60 - Status is still 'Oct Pre-order Wig', have sent 5 emails regarding this and no answer and no tracking number even after payment. April 14, order shipped and tracking number became available while delivery status updated to Delivery Completed. April 18 full order received. Still no emails regarding this.


      Michiru-Spanish forum go: Order number 7562JNN - 2011-10-15 Items: Shoes and pre-order wigs. - No communication, no tracking number.

      fossilangel: Order number: 7JE3BWN + AAMC5JY. Total: $1696.30 USD - Local Group order: Oct Pre-order wigs, Oct Pre-order Dollheart. Doll parts. Clothes. RESOLVED Unhappily: No reply to any of my email. In Jan, raise Chargeback with CC bank. Bank contacted PP and raise dispute with nDoll. nDoll did not reply to dispute and CC/PP refunded full amount (amount not affected by exchange rate). Before dispute, Status was 'preparing items' (or something like that). After dispute, 'Cancel'.

      NOVEMBER 2011
      ghostbells: order number 813558W - 2011-11-16 - Item: MSDoll Drayton head - Total: $210.00 - No communication, no tracking number.

      Qlyoma: order number D3U0ZTQ Date: 2011-11-28 Items:SW-353 #Choco Brown - SD wig, NOS1-SD Girl, [Soul-Zenith girl] Shiva; Total: 702.90$ Status: Doll preparing; No communication

      Firo: Order Number -> 5KXSQX5, Ordered Products -> [Petit-Basic] bebe - girl, a lot of clothes, wigs, etc. Order Date -> 2011-11-12, purchasing amount -> 731.1. No communication. No tracking.

      DECEMBER 2011

      JANUARY 2012

      February 2012

      Airelda: Order Number -> KCB929, Order Date -> 2012-02-01 (09:35), Payment -> Paypal. Ordered eyelashes and wigs for $182.20. My first inkling something was wrong was to find the website down today. :(
      ------------------------------------------------------
      **Instructions**

      1. Hit 'Reply with Quote' on the LAST post. Please double check.
      2. Remove the [ Quote ] tags at the beginning and end of the WHOLE post (but keep the instructions!).
      3. Add yourself or edit your status. Post your message.
      4. Click SAVE/SUBMIT REPLY
       
    2. NDOLL WAITLIST and RESOLUTION

      For members waiting for any product from nDoll.
      Members...Please add any changes you think are appropriate but keep to transaction details, no personal chat.
      This is a self editing list.
      To add your information see instructions at bottom of list.

      AUGUST 2011

      SEPTEMBER 2011
      SakuraLee: ORDER NO: 1U5HYJ0 ; Order & Payment Date: 2011-9-4 ; Items: 1 wig, 1 preorder wig, 2 outfits (1 Dollheart) and 1 pair of shoes (Dollheart)- Total: $264.28 - None functional tracking number.

      jadepixel: ORDER NO: 2TPJX5F ; Order and Payment Date: 2011-09-06 ; Items : [Sep, Pre-Order Wig] Two-tone #Mocha-Blond, SW-313 #Peach Brown - SD wig, SW-15 #Cocoa - SD wig, Hair Band NA-054 - SD/SD13, Eyelashes EL-07 : 8mm (Brown), LA72 - SD/SD13; Order total: $119.60; non-functional tracking number (order status was changed to 'cancel' without any refund)

      Firo: Order Number -> 82QOHMC, Ordered Products -> wigs, eyes, shoes from Dollheart, clothes, Order Date -> 2011-09-17, Order total -> 799.3. Sent many e-mails, no answer. Two weeks ago they added tracking number from my different order (it was only with doll and no stuff).

      Lein: Order Number -> 52EZ99I, Order and Payment Date: 11Sep2011 ordered, 15Sep2011 paid ; Total: $795.4; Received non-functional tracking number on 20Nov2011; Ordered Items -> 1 MSdoll PAN, 10 pre-order wigs, and some outfits and accessories

      Jemisard: Order Number -> 2D0845R, Order and Payment Date: 5thSept2011; Items: Dreaming Doll Haji, SoulDoll Zenith Chu, Two preorder wigs, one doll carrier; Total: $1162; After a promise of the order being sent, I have filed for a chargeback from Visa for the amount paid off my card. Chargeback filed 24February2012. No contact still.

      OCTOBER 2011
      GO with Hitomifrens: ORDER NO: 7ZFLSP6 ; Order and Payment Date: 17Oct11 ; Buyer Name: Sarah Lee ; Item dollar total: $929.70 (shipping would have been $62.00 but shipping was free)
      Participants - hitomifrens, momochu, Christina in FL, malvagitabella, Shelly, Whitefrosty, Renearla, B's OHN, samiamew, draloreshimare, trickmemoon, Jirachi, riventiana, Stinkerbell, SoraSoul
      Items ordered according to the order on the nDoll site: (70cm, SD13) Long Sneaker - black / MSD black frill skirt / MSD Boy School uniform shirt / MSD Round shirring t-shirts (3color) - pink / MSD Wool short pants - camel brown / [Soul-Double head] Gisele head - Normal Skin - No makeup / Big star headphone MSD White HA-126 / Big star headphone & music phone (SD) White HA-138 / 6 x Eyelashes EL-01 10mm Black / 4 x Eyelashes EL-02 10mm Brown / 12 x Eyelashes EL-03 8mm Black / 4 x Eyelashes EL-04 8mm Black / 3 x Eyelashes EL-06 8mm Black / 3 x Eyelashes EL-07 x 8mm Brown / 6 x Eyelashes EL-07 8mm Brown / Hair Band NA-018 (SD/SD13) / Head Stand - SD Girl & Boy Free Size – Normal Skin / knit beret (unisex) MSD white / LD354 (Dark Raven) SD13 Boy / MW-327 #Peach Pink - MSD Wig (7-8”) / MW-330 #Black-Blond - MSD Wig (7-8”) / MW-331 #Choco Brown - MSD Wig (7-8”) / MW-354 #Sienna - MSD Wig (7-8”) / NN_44 Skinny Pants - beige SD13 Boy / NN7_09 (Solid color T shirt) 70cm SD17 / NN7_37 (Pierce shirring T-shirt - gray) 70cm SD17 / Suspender - black / SW-310 #Peach Pink SD wig / SW-331 #Choco Brown SD wig / SW-353 #Auburn SD wig / T_SHOE_10 (NK all black sneakers) MSD / YD74 (Ora) 9pcs YO-SD / YS146 YO-SD Shoes / YS187 YO-SD Shoes / YW-328 #Cream Brown YO-SD Wig (6-7”)
      Non-functional tracking # EM090871666KR posted on nDoll site April 14th 2012, no email notification to buyer.
      Tracking # started working April 17[SUP]th[/SUP].
      Monies refunded to Hitomifrens April 19[SUP]th[/SUP] for shoes unable to be sent.
      Package received by Hitomifrens April 21[SUP]st[/SUP]. Presuming that everything else is in the package this is now considered RESOLVED!


      Lochness: Order #5ZBRV5G - Order & Payment Date: 2011-10-13 - Items: 5 wigs (1 on sale + 4 pre-order) - Total: $152.50 - Didn't receive any communication.
      EDIT: Received an email on April 12, with a tracking # activated on April 15. The package arrived with all the items in perfect condition, + extra gifts, on April 18. => RESOLVED!

      chienism: Order #7HQJZEW - Order & Payment Date: 2011-10-16 - Items: [Oct, Pre-Order] WIG Wig Size-YO SD (6~7inch) / Wig Design-No. 321 / Wig Color-Mocha Brown; YW-304 #Peach Pink - YO SD Wig(6~7inch); YW-302 #Mocha Brown - YO SD Wig(6~7inch); TT_17 (Star hooded T-pink) - 1pc - YO SD; TT_121 (Slim Washing Cotton Pants -Navy) - YO SD; (USD) gray blue chiffon dress; (YOSD) loose fit cardigan (4color) COLOR-navy ; T_SHOE_Y10 (NK Aqua blue snkeakers) - YO SD; wire dot denim hairband - YO SD COLOR-Ice / HA-092; (USD) Panty stocking COLOR-black ; Total: $222.70 - Status has been "Oct, Pre-Order Wig" since order was placed even though the payment went through, and emails were never answered

      HitokiriChibi: Order number: 61H67SM, Order and Payment Date: 13 Oct 2011, Items: [Oct, Pre-order Wig] Wig 301/Wine MSD size, Wig 314/Wine MSD size, Wig 311/Wine MSD size, Wig 329/Alice Blue SD size. MSD Turtle Pola Tshirt White and MSD Black frill skirt. Total $169.60 - Status is still 'Oct Pre-order Wig', have sent 5 emails regarding this and no answer and no tracking number even after payment. April 14, order shipped and tracking number became available while delivery status updated to Delivery Completed. April 18 full order received. Still no emails regarding this.


      Michiru-Spanish forum go: Order number 7562JNN - 2011-10-15 Items: Shoes and pre-order wigs. - No communication, no tracking number.

      fossilangel: Order number: 7JE3BWN + AAMC5JY. Total: $1696.30 USD - Local Group order: Oct Pre-order wigs, Oct Pre-order Dollheart. Doll parts. Clothes. RESOLVED Unhappily: No reply to any of my email. In Jan, raise Chargeback with CC bank. Bank contacted PP and raise dispute with nDoll. nDoll did not reply to dispute and CC/PP refunded full amount (amount not affected by exchange rate). Before dispute, Status was 'preparing items' (or something like that). After dispute, 'Cancel'.

      NOVEMBER 2011
      ghostbells: order number 813558W - 2011-11-16 - Item: MSDoll Drayton head - Total: $210.00 - No communication, no tracking number.

      Qlyoma: order number D3U0ZTQ Date: 2011-11-28 Items:SW-353 #Choco Brown - SD wig, NOS1-SD Girl, [Soul-Zenith girl] Shiva; Total: 702.90$ Status: Doll preparing; No communication

      Firo: Order Number -> 5KXSQX5, Ordered Products -> [Petit-Basic] bebe - girl, a lot of clothes, wigs, etc. Order Date -> 2011-11-12, purchasing amount -> 731.1. No communication. No tracking.

      DECEMBER 2011

      JANUARY 2012

      February 2012

      Airelda: Order Number -> KCB929, Order Date -> 2012-02-01 (09:35), Payment -> Paypal. Ordered eyelashes and wigs for $182.20. My first inkling something was wrong was to find the website down today. :(

      ------------------------------------------------------
      **Instructions**

      1. Hit 'Reply with Quote' on the LAST post. Please double check.
      2. Remove the [ Quote ] tags at the beginning and end of the WHOLE post (but keep the instructions!).
      3. Add yourself or edit your status. Post your message.
      4. Click SAVE/SUBMIT REPLY