1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice
Severe ongoing issues and concerns with Dollshe Dollshe Ban

Ningyotan BJD Feedback (ALL)

Oct 19, 2009

Page 5 of 5
    1. * What did you order?
      Socks, brush, silicon cap

      * When did you order?
      13 July 2011

      * How was the communication?
      Great

      * How easy was it to pay?
      Very easy, paid via paypal

      * How long did it take to ship?
      One or two days after I ordered I got notice that my items shipped.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Yes
       
      #81 whitewolf, Aug 24, 2011
    2. * What did you order?
      Artetje 100/0 brush

      * When did you order?
      August 29th

      * How was the communication?
      Very good. I choose air mail without insurance for shipping but she made sure that's what I really wanted since some orders can get lost.

      * How easy was it to pay?
      Easy via Paypal.

      * How long did it take to ship?
      About 10 days excluding weekends.

      * Was the quality appropriate for the price, in your opinion?
      I haven't tried the brush yet but I believe it is, if not I'll edit the post.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      If I wanted something I only could get from there, if the shop was in Europe I would not hestitate at all.

      * Would you buy this company's products second-hand?
      I guess? If in good condition.
       
      #82 Mumyou, Sep 12, 2011
    3. What did you order?
      Dragondoll Tang Yao and lots of eyes
      When did you order?
      27th June 2011
      How was the communication?
      Fantastic: I was kept up-to-date through the entire process
      How easy was it to pay?
       Very easy Paypal and Bank Deposit were the options availiable.
      How long did it take to ship?
      Very fast once they entered Australia
      Was the quality appropriate for the price, in your opinion?
      Definately
      Did the item look like the sales pictures?
      Yes
      Were you satisfied with the product?
      Exceptionally
      If you weren't satisfied, how did the company solve your problem?
       Actually they resolved the issue before it became a problem. The supplier sent Ningyotan BJD an incorrect set of eyes. The payment for this was refunded after discussion.
      Would you order from this company again?
      Oh Yes!
      Would you buy this company's products second-hand?
      Most likely.
       
      #83 Mechakal, Sep 14, 2011
    4. What did you order?
      Facemasks, Elastic

      When did you order?
      8th October 2011

      How was the communication?
      Excellent as always. I received notifications on where the items were at and when they shipped.

      How easy was it to pay?
       Easy. I just used Paypal in AUD.

      How long did it take to ship?
      Fast as they were all in stock items. Received 17th October.

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Yes

      If you weren't satisfied, how did the company solve your problem?
       N/A

      Would you order from this company again?
      Yes, I do so on a regular basis.

      Would you buy this company's products second-hand?
      N/A
       
      #84 shirahime, Oct 20, 2011
    5. * What did you order?
      Silicone wig cap, neck piece, 3.5mm, 4.0mm and 4.5mm elastic

      * When did you order?
      14th October

      * How was the communication?
      Good, she contacted me within roughly 2 days.

      * How easy was it to pay?
      Easy with paypal

      * How long did it take to ship?
      2 days. The whole transaction only took 1 week.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      n/a
       
      #85 limedragon, Oct 22, 2011
    6. What did you order?
      2 separate orders, boots,wig brush,wig and two pairs of stockings

      When did you order?
      22/8 29/8 2011

      How was the communication?
      Excelllent

      How easy was it to pay?
       credit card, easy

      How long did it take to ship?
      about 2 days

      Was the quality appropriate for the price, in your opinion?
      Yes.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Yes

      If you weren't satisfied, how did the company solve your problem?
       N/A

      Would you order from this company again?
      Yes,

      Would you buy this company's products second-hand?
      if in good condition, yes
       
      #86 sousuke, Oct 28, 2011
    7. * What did you order?
      Maintenance stuff. S hooks, elastic and eye putty.

      * When did you order?
      29/12/2010

      * How was the communication?
      Super! I was kept up to date with everything!

      * How easy was it to pay?
      Super easy as usual!

      * How long did it take to ship?
      Barely any time at all. I think it took 2 days to get to me after it was shipped.

      * Was the quality appropriate for the price, in your opinion?
      yes! very! it was just what i was after...my Littlefee can stand again and my Soom hybrids head stays on

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Very satisfied

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes! Of course!

      * Would you buy this company's products second-hand?
      Sure...
       
      #87 solarius, Jan 16, 2012
    8. * What did you order?
      A medium length brown FantasyDoll wig.

      * When did you order?
      Thursday 15th December

      * How was the communication?
      Quite good. They notified me when there was a short delay and answered my initial questions regarding paypal.

      * How easy was it to pay?
      Easy once I knew how it was done. I wasn't sure how I was meant to pay at first but my questions regarding this was answered clearly and in good time.

      * How long did it take to ship?
      I received my item within a week.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Generally.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I would if they had something I needed in stock.

      * Would you buy this company's products second-hand?
      Yes I would.
       
      #88 purplemoo, Jan 17, 2012
Page 5 of 5