Hello, fellow DoA'ers I have been a member of the community for years; as much as I tried to adapt myself to the pros and cons of the hobby, there are things that seems not to ever change, and after 7 years enduring them, I think today I've reached a point where I honestly can't stand it any longer. Let me explain myself: We all, as a community, have been acting as a really naive collective, trusting always in the maker's reputations and feedbacks. Even if most of our experiences could be overall rated as ''good'', we all have experienced several cases of abuse, lack of communication, broken contract terms and several, basically unacceptable practices in this business, that we give for granted, and we've just assumed as normal. Honestly; since when is normal to pay the amounts of money that we invest on dolls, having only sales reference pictures... and then waiting and waiting, with nothing but our good faith in the maker's good will? We are an extremely supportive collective towards the artists involved on it; I'm afraid to say that our supportiveness sometimes can turn into fanaticism, and we tend to override our own rights as consumers. But, as any person buying something in this world, we have rights that we should stand for. Events like those that took place with Charles Creature Cabinet, Custom House, Dollfair international, Felixdoll... how many times have we seen people ripped of their money, and having nothing in the end? The waiting times are so long, that most of the payment protections expire, like paypal's. We are given excuses -lack of supplies, sudden sicknesses, personal issues- that would be frankly intolerable in any other business. Yet still, we suffer from the rules we've placed ourselves and we've all accepted in a docile, patient manner because of our love and supportiveness towards makers. I say, it is time to stop that. As much as I support the makers myself, I think it could be time of a change of attitude in the business, both from makers, and from us, as generally mistreated, but surprisingly sheepish customers. And I say: NO to buying and paying inmense prices for air; Enough of full paid ''preorders''. Sell actual items. Be responsible with your own business, and be prepared to take the risk. Investment is a part of any business, and you need to be responsible as well. Stop these unberable waiting times that make a lot of people loose motivation in the dolls themselves, stop the practices of abuse and the excuses towards that. We all take risks when buying and selling online. I honestly think that, when you have payed 700$ on something, you need more warrantee than a maker's ''word'' of the item to be delivered and done properly. And most of all, delivered within a reasonable time. These 9 month waiting times are totally unexcusable, no matter how much decoration makers want to put onto them. I think it is more or less right to be sure of how much quantity of something you will sell, but this needs to be treated with responsibility as well. So this is my suggestion: We should ask the makers for partially paid preorders only. When the prototype doll is announced and advertised, and the preorder times start, people should preorder, and pay only a resonable percet of the item, that might cover the costs of manufacture (from 10% to a maximum of 30% of the item's price). The rest of the payment should come when the maker's have finished the production of the item, and it is ready to be shipped. Then is when the profit comes, not earlier. The deposit payment should be the maker's warrantee for a full sales, and in the case of a payment not fulfilled in time, the item will be free to be sold again. I am pretty sure that this would reduce the waiting times for everyone, and will turn the sales practice into a trust exercise for both sides, not just for the clients and customers. These are hard days for bussiness, and makers need to learn to be competitive. A proper client service is something that makes you competitive as well. I am sorry of my english sounds fractured or messy, I hope I could explain my point! And I would love to hear what you people have to say about the matter! Thanks for your time!