Octarine Feedback

Aug 24, 2016

    1. Please leave your feedback below for Octarine Special Dolls

      Octarine Special Dolls SPRL - Octarine Special Dolls

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?
       
    2. What did you order?
      Ringdoll Norman & Boyce head tan, shoes, accessory, eyes, wig

      When did you order?
      24. Sept. 2016

      How was the communication?
      Replies were fast, forthcoming and helpful, thanks so much again!

      How easy was it to pay?
      I had some problems when checking out, but in the end it worked ;) Paypal

      How long did it take to ship?
      The products in stock I got after one or two weeks, I think. The doll and the other products on backorder arrived during the first week of January.

      Were there any missing or broken items in your order?
      One of the doll eyes from Aimerai had the tip broken at the back, but since this is easily solved with strong glue (and only the front matters anyway) I don't see that as a problem - so I only bring this up for honesty's sake. Everything else was whole. :D
      Nothing was missing. :)

      If there were any problems with your order, how did the company handle them?
      NA

      Would you order from this company again?
      Yes
       
      • x 1
    3. What did you order?

      - Doll Chateau Medusa Blank + A wig

      When did you order?

      - 21.8.2016

      How was the communication?

      - Extremely good! Received update messages on my order status upon asking and sometimes even when I didn't ask.

      How easy was it to pay?

      - Very easy using paypal.

      How long did it take to ship?

      - The doll wasn't in stock so it took a while to ship, as is common with doll production. The wig I ordered was offered to ship instantly but I said it was fine if it came with the doll.

      Doll arrived during first week of February.

      Were there any missing or broken items in your order?

      - Nope!

      If there were any problems with your order, how did the company handle them?

      - Was missing my tracking code for my order but received it upon asking!

      Would you order from this company again?

      - Definitely!
       
      • x 1
    4. What did you order?
      Ringdoll Xi with wig and outfit.

      When did you order?
      24.11.2017

      How was the communication?
      It was good!

      How easy was it to pay?
      The option for PayPal payment wasn't displayed since it had been acting up, so I contacted Octarine and they gave me easy instructions on how to pay with Paypal. Payment went smoothly after that.

      How long did it take to ship?
      The making of the doll took some time (of course), but I think the shipping itself took a week or two. It's pretty standard when ordering from abroad (in my country anyway). The doll arrived at the beginning of March.

      Were there any missing or broken items in your order?
      None.

      If there were any problems with your order, how did the company handle them?
      They had the doll in stock, but the body and skin color weren't the ones I wanted and there weren't options for preordering the doll with different options. I contacted Octarine through email and they added the options to the doll's page. So yeah, they were very helpful. ^_^

      Would you order from this company again?
      Definitely!
       
      • x 1
    5. What did you order?
      Ringdoll feet and few accessories

      When did you order?
      11-06-2018

      How was the communication?
      Very good

      How easy was it to pay?
      Very easy through PayPal

      How long did it take to ship?
      4 days (items were in stock)

      Were there any missing or broken items in your order?
      No

      If there were any problems with your order, how did the company handle them?
      No problems

      Would you order from this company again?
      Definitely
       
      • x 1
    6. * What did you order?
      Ringdoll hand parts

      * When did you order?
      10/07/2018

      * How was the communication?
      N/A
      (received a message when item was shipped)

      * How easy was it to pay?
      Very easy with paypal

      * How long did it take to ship?
      Shipped 10/09/2018 (in-stock item)

      * Were there any missing or broken items in your order?
      No

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes
       
    7. * What did you order?
      Ringdoll RGMBody-03

      * When did you order?

      20th June 2018

      * How was the communication?
      Very good! She was so patient with me and all the question I had and she gave me regular uptades about the order status

      * How easy was it to pay?
      Very easy by PayPal

      * How long did it take to ship?
      The item was shipped to me as soon as it arrived at Octarine place (5 months later)

      * Were there any missing or broken items in your order?
      No

      * Would you order from this company again?
      Definitely
       
      • x 1
    8. What did you order?
      Luts Baby Delf Daisy (Real Skin Brown with face-up)
      Luts Baby Delf 2 pairs of extra hands (Real Skin Brown)

      When did you order?
      28th of February 2020

      How was the communication?
      Communication before ordering was excellent. Communication after ordering was non-existent. It was impossible for me to reach Octarine dolls with any inquiries or questions.

      How easy was it to pay?
      Payment was made through Paypal so it posed no difficulty at all.

      How long did it take to ship?
      It took about 4 months for the package to reach my home. According to Luts the package had been sent to Octarine Dolls a month prior. I had to open a Paypal dispute and elevate it to a claim to receive a tracking code through Paypal.

      Were there any missing or broken items in your order?
      Besides an unfortunate case of bad seamlines, due to no fault of the dealer, everything was accounted for. Nothing broken or missing. The official box however was damaged and the doll seemed to have been placed back into the official box quite haphazardly after a check by either customs or a quality check by the dealer.


      If there were any problems with your order, how did the company handle them?
      Octarine Dolls handled communication after ordering very poorly. There was no communication whatsoever. I had to file a dispute and escalate it to a claim through Paypal to receive my order. I'd like to note that between the time of ordering and receiving my order that Octarine Dolls had decided to close and not much later it seems the owner had fallen ill.

      Would you order from this company again?
      Since they are closing down I assume I will not be able to order through them any longer in the future. Despite the awful experience it's a shame to see yet another European Dealer bite the dust.
       
    9. * What did you order?
      Doll Chateau bodies
      DC K-Body-12 - Résine : White Skin
      DC K-Body-11 - Résine : Grey skin
      * When did you order?
      Jan 3, 2020
      * How was the communication?
      Very poor, as of time of writing I still do not know if the order actually has even been sent to the company.
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      At the moment, I'm waiting at 6 months with no word from Octarine on if they've even sent the order to the company.
      * Were there any missing or broken items in your order?
      I have not recieved any items.
      * If there were any problems with your order, how did the company handle them?
      The company has ignored all communication both through their own site and email
      * Would you order from this company again?
      No, they have essentially stolen the money from me (including shipping and taxes).

      EDIT: 11 August 2020 - they have issued me a full refund, quoting that they are unable to fulfill the order. I would still not recommend buying from them and going directly to the companies themselves instead.
       
      #9 ronnie92, Jul 31, 2020
      Last edited: Aug 11, 2020
    10. * What did you order?
      Dollzone bodies + head, and accessories
      DZ Merlin - Résine : Normal Pink Skin (naked doll :no face up, no body blush)
      DZ Neveu - Résine : white skin (naked doll :no face up, no body blush)
      DZ heeled feet - F-G-56-01 - Résine : Normal Pink Skin
      Silicone wig cap : 1/3rd size
      Face protection : 1:3rd size
      * When did you order?
      Oct 15, 2019
      * How was the communication?
      Extremely poor. After the invoice sent in November 2019, all communications stopped despite several attempts.
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      As of today, there was no indication of any shipment.
      * Were there any missing or broken items in your order?
      I have not received any items.
      * If there were any problems with your order, how did the company handle them?
      The company has ignored all communication attempts (three emails and a PayPal dispute).
      * Would you order from this company again?
      I will quote ronnie92 here: "No, they have essentially stolen the money from me (including shipping and taxes)."
      I am currently taking legal actions against them.
       
      • x 1