luts currently has over a thousand dollars of my money tied up, but i have no order details. i have no transaction record, i have no NOTHING. they rejected my card initially, so i called my bank to make sure they would authorize the large deduction that ordering dolls creates, and now i have multiple confirmation emails from their payment company that says my order has been processed, but i have no order #, no details, no transaction information, no NOTHING, and they have TWICE my money. i've emailed them, but i really can't wait around to get this fixed, and i'm just not sure what else to do. luts is notoriously slow to respond to anything, and this is a really big damn deal. does anyone have any suggestions? i've already called my bank to get them to freeze everything so i don't get charged for a $600 order three times, but they said they CAN'T, since there are receipts and order confirmations and...something? i don't even know what's going ON, but i think luts has really just RUINED the fun of EVERYTHING for me. D: any help is much appreciated--i'm seriously screwed if this doesn't get fixed ASAP.