1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Paging Roonodoll: Your Attention Please

Apr 10, 2008

    1. Roonodoll,
      All other attempts at communication with you have been ignored, leaving not many other options to pursue in trying to contact you. I would like a full refund on the dolls, as you stated you would do upon receipt of the tracking number. The dolls, and their clothing, wigs and shoes, are shown as being in Korean Customs since April 7th, the date the USPS Global Express Guaranteed that they would be delivered. All attempts at communication with you since I was told to ship them have been ignored. I would like a full refund on the dolls, as you stated you would do upon receipt of the tracking number. Your attention to this matter would be greatly appreciated as I would like the return of my funds and finally end this transaction.
      Thank you
       
      #1 toydogz4, Apr 10, 2008
    2. Roonodoll,
      This is to inform you that since I have not heard back from you on returning the funds , I will go to my credit card company, Chase, and have them dispute the charges. They will investigate, and do a chargeback for the funds that I have paid for the returned merchandise. I have all e-mails regarding this transaction, as well as pictures detailing the defective dolls, and receipts from Global Express and Customs forms documenting the return of the merchandise.
      I have not heard back from you regarding a return of funds, I sent a Paypal request as you stated you were having difficulty with Paypal. I will cancel that request by this Friday, April 18, 2008 and file a dispute with my credit card company, unless some definite arrangement is made to issue a refund.
       
      #2 toydogz4, Apr 16, 2008
    3. I am relieved to finally say that as of today Roonodoll did refund me the money that I paid for the dolls, and the funds have been safely transferred back to my account. I still lost over $100.00 to this whole mess, due to the cost of shipping the dolls back to Korea, plus the Paypal fees in order to get my money refunded, but I am very glad to put the whole, stressful situation behind me. I sincerely hope that this was an isolated incident with this company, but with everything I went through, I can never recommend this company or its products to anyone. Future buyers definitely beware--they sent out defective, shoddy, mismatched products and I lost money, time and great amounts of stress trying to get the situation corrected, and it still ended up costing me $102.00.
       
      #3 toydogz4, Apr 24, 2008
    4. I also had problems with Roonoo doll. Nothing to the extent of this but both the doll's I recieved had very poor resin quality and were extremely shiny. The bodies were also strung poorly my one doll lost her feet in transit because they didn't tie them on very well and some other flaws in the body. It was a lot of work for a brand new doll and they still don't stand or pose well at all. I don't plan on ordering from them again.
       
      #4 Globalsea, May 1, 2008
    5. I also wanted to note that the body is of rather poor quality. The head mold, however, is fine. Still disappointing.
       
      #5 forlorn, May 31, 2008