What did you order? 2 pairs of YH premium glass eyes. When did you order? During their opening promo February 14th. How was the communication? Excellent! Vivien answered all of my inquiries within 12 hours. I even received a personalized thank you email for the order with a request for feedback, and a very personal response to said feedback. How easy was it to pay? Very easy through Paypal. How long did it take to ship? 2 days, complete with a shipping notice, time estimate, and tracking number. Were there any missing or broken items in your order? Nope. If there were any problems with your order, how did the company handle them? I had a brief hiccup when I received the eyes and wasn't sure if the size said 14mm or 16mm. It was hand-written and could be read as either, so I wrote to them again with a photo to ask. Vivien responded in 3 hours with a comparative photo of YH's handwritten 14 and 16, and was very polite and professional. Would you order from this company again? Absolutely.