1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Poor Iplehouse Customer Service?

May 5, 2008

    1. So I am wondering, have any of the rest of you had bad experiences with IpleHouse you've never posted? I know some small things we users will just let slide, so it makes me wonder. Below is my story. Maybe it's just a fluke and if so, please let me know. I'm VERY disappointed with this company and I want to know if anyone else has suffered the absolutely terrible customer service (or lack there of) I have.

      In January, I ordered new hands for my Cocori. First time around they had my money but cancelled my order due to "lack of payment." Several emails later though they reinstated the order. For just those hands and a shirt and two belts, it took about a month before shipping. When the order finally arrived, the hands were incorrect and were "light cocori hands."

      When I messaged them over this, they essentially told me I couldn't tell shade/dye variants until I showed them photos that proved no, they were just the completely wrong hands. Well, they have me ship the hands back, at cost to -myself- and then ship new ones (without anything to make up for my shipping their mistake back). I've just gotten around to opening the box and what do I find? Dark hands. FOR AARON (male doll). Once again, wrong hands, and I've already paid initial shipping, cost of hands, and cost to ship one mistake back.

      What do you all think?
       
      #1 amethystduckie, May 5, 2008
    2. Wow! I'm really sorry for all the trouble. Iplehouse is usually a very good company. They've always answered any questions I've had with in 24 hours and their customer service is great. The only problem I've ever had with them was an order I placed. It took 4 weeks to ship and it was only a few clothing items and a wig (all of which was in stock at the time). I'm not sure if other companies make you pay shipping back to them when something needs to be returned, but I would imagine so. It was probably just an error in communication due to the language difference or some other silly thing. I'm sure if you take time to explain it to them again everything will be resolved nicely. Good luck and keep us posted.
       
      #2 Oracle12, May 5, 2008
    3. The doll companies aside from Iple I've worked with had you pay shipping but then included an item or something when they sent the correct product. Maybe that's not standard but I'm unused to companies making you pay up for their mistake and not at least offer store credit or something?
       
      #3 amethystduckie, May 5, 2008
    4. Hmmm. I would think that sense the is the second mistake with the hands they try an offer you some sort of compensation, even if it was refunding you money for shippment of the hands back. It's a little hit or miss with free items/gifts. Personally I've placed a couple of orders and gotten free gifts and other times not at all. It's a lovely gesture if they do include a gift, but most American companies don't do it so it not a huge thing if they don't either. Either way, I'm sure Iplehouse will make it up somehow.
       
      #4 Oracle12, May 5, 2008