1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Problem with Soom

Jul 28, 2010

    1. I know Soom is a popular company, and I have had wonderful experiences with them in the past, but I really don't know what to do in this situation.

      I ordered a Soom MD Ai at the beginning of the year, on layaway. I made the payments and paid her off several months ago, but after a few weeks noticed that I never got a shipping notice. I emailed Soom with the order number and the Paypal transaction numbers of the payments I made and asked when I could expect to get a shipping notice. Soom replied very politely and said that they had no record of one of the payments, I believe it was March 31st. I sent them the transaction number and and all of the information from the Paypal screen detailing that payment. I received no reply, so after a couple weeks I emailed again, asking what else I can do to show proof of payment. Several weeks went by with no reply, so I emailed again, with no reply. Now it is July and I have no doll and no communication.
       
      #1 Bell, Jul 28, 2010
    2. Maybe try posting on the Q&A?
      Sometimes companies take longer to respond to/don't even receive the e-mails, and if you post on the Q&A you can check how many times your post has been 'hit' to see if they read it.
       
      #2 Savaille, Jul 28, 2010