Raccoon Doll Feedback (ALL)

Aug 20, 2016

    1. A feedback thread for Raccoon Doll did not exist, so here it is. :)
      Let's share:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?
       
    2. * What did you order?
      Monochrome Beauty Laetitia in Sweet Mocha Skin
      * When did you order?
      April 23, 2016
      * How was the communication?
      Excellent. Only communicated once. I asked to change her dark lip color to Sweet Mocha Gene's
      * How easy was it to pay?
      Fine, I paid through paypal.
      * How long did it take to ship?
      Well, she arrived June 14th. Can't remember when she shipped.
      * Was the quality appropriate for the price, in your opinion?
      The price was a friggin' bargain.
      * Did the item look like the sales pictures?
      Yes, she was exactly as pictured (with the updated lip color)
      * Were you satisfied with the product?
      Absolutely! Her posing isn't amazing but she more than makes up for it in realism.
      * If there were any problems with your order, how did the company handle them?
      No problems at all.
      * Would you order from this company again?
      Yes, I'm itching to get another right now!
       
    3. * What did you order?
      Cleaner Nina in normal skin

      * When did you order?
      Dec 26, 2015

      * How was the communication?
      Excellent. I always received very quick replies to all of my questions.

      * How easy was it to pay?
      Very easy! I bought her with a layaway plan and my invoice was sent timely each month.

      * How long did it take to ship?
      She shipped unbelieavably quick, 17 days after I made the last payment.

      * Was the quality appropriate for the price, in your opinion?
      The quality is excellent and I think the price is very fair.

      * Did the item look like the sales pictures?
      Exactly. She is even more beautiful and impressive in person.

      * Were you satisfied with the product?
      Absolutely.

      * If there were any problems with your order, how did the company handle them?
      I'm certain I would get quick answers like they always do, Raccoon Doll is very good at communicating with the customers.

      * Would you order from this company again?
      I definitely would! (I actually did, after Nina :chibi)
       
    4. * What did you order?
      Monochrome Beauty Sia in normal skin

      * When did you order?
      May 30, 2016

      * How was the communication?
      Excellent. I always received very quick replies to all of my questions.

      * How easy was it to pay?
      Very easy! I bought her with a layaway plan.

      * How long did it take to ship?
      She shipped very quick, however not so quick as it used to be when Raccoon made his first dolls. But I think that's perfectly normal. And she was still shipped very quickly compared to most companies, around 25 days after my payments ended.

      * Was the quality appropriate for the price, in your opinion?
      The quality is excellent and I think the price is very fair. She is one of the most amazing and well made dolls I've ever seen.

      * Did the item look like the sales pictures?
      Exactly. She is even more beautiful and impressive in person.

      * Were you satisfied with the product?
      Absolutely.

      * If there were any problems with your order, how did the company handle them?
      Not a real problem, but my layaway invoices got forgotten this time (I think they simply slipped his mind because he was very busy). I had to contact and remind him of my invoices. This did not bother me though, as I always received a reply within the same day or the next at the latest. I just wanted to note this here as an example how they handle some situations. I love Raccoon Doll! :love

      * Would you order from this company again?
      Already planning!
       
    5. * What did you order?
      Modern Gene in Sweet Mocha skin with caramel macchiato wig

      * When did you order?
      November 2nd, 2016

      * How was the communication?
      I didn't send any order messages via the website, but Sang Yoon replied to my comments on social media. The automated emails were easy to read and prompt.

      * How easy was it to pay?
      I paid with PayPal so very easily.

      * How long did it take to ship?
      She was shipped 37 days after ordering. I actually received the shipping notice email after she had arrived! She shipped via EMS on the 9th of December and I collected her on the 12th.

      * Was the quality appropriate for the price, in your opinion?
      Definitely. The sculpting work is exquisite.

      * Did the item look like the sales pictures?
      Even better in person.

      * Were you satisfied with the product?
      Yes!

      * If there were any problems with your order, how did the company handle them?
      No problems at all, but RD has a great reputation for customer service.

      * Would you order from this company again?
      Yes!
       
    6.  
    7. * What did you order?
      I ordered an Elf Rosie in Milk Mocha skin, along with a wig, the corset set, some leggings, a shirt and some pumps.

      * When did you order?
      July 17th, 2018

      * How was the communication?
      Didn't have any specific communication with the company, but the FAQ board looks pretty active and I'm confident that if I had any problems, they'd be taken care of quickly.

      * How easy was it to pay?
      Paypal makes everything easy.

      * How long did it take to ship?
      I got the email Sept. 16th, so almost sixty days on the dot. I imagine part of that was for the clothes, which are exceptionally detailed.

      * Was the quality appropriate for the price, in your opinion?
      Above and beyond, imo. The clothes are, as I said, very detailed. The corset is covered in teeny lace, the stockings have seams up the back that are very carefully done, and the shirt has very small doll-sized buttons. And Rosie herself is amazing, with fantastic sculpting (she has butt dimples!) and is a great poser--she stood and sit up right out of the box, and I can almost (almost!) get her to balance on one foot.

      * Did the item look like the sales pictures?
      Almost exactly; it was pretty eerie. The only difference is that the color of the lip is a bit pinker than I thought it would be--which isn't a problem since those are getting repainted soon anyway, and could just be monitor color differences. The eyes/cheeks are literally almost identical.

      * Were you satisfied with the product?
      Very. This is my first doll ordered directly from the dealer, and I was really nervous about it. But she turned out beautifully, the process was super easy and I have no complaints at all.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Definitely. I'm hoping they re-release a few of their male sculpts, and I'm planning on getting a Nina in the future.
       
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