A feedback thread for Raccoon Doll did not exist, so here it is. Let's share: * What did you order? * When did you order? * How was the communication? * How easy was it to pay? * How long did it take to ship? * Was the quality appropriate for the price, in your opinion? * Did the item look like the sales pictures? * Were you satisfied with the product? * If there were any problems with your order, how did the company handle them? * Would you order from this company again?
* What did you order? Monochrome Beauty Laetitia in Sweet Mocha Skin * When did you order? April 23, 2016 * How was the communication? Excellent. Only communicated once. I asked to change her dark lip color to Sweet Mocha Gene's * How easy was it to pay? Fine, I paid through paypal. * How long did it take to ship? Well, she arrived June 14th. Can't remember when she shipped. * Was the quality appropriate for the price, in your opinion? The price was a friggin' bargain. * Did the item look like the sales pictures? Yes, she was exactly as pictured (with the updated lip color) * Were you satisfied with the product? Absolutely! Her posing isn't amazing but she more than makes up for it in realism. * If there were any problems with your order, how did the company handle them? No problems at all. * Would you order from this company again? Yes, I'm itching to get another right now!
* What did you order? Cleaner Nina in normal skin * When did you order? Dec 26, 2015 * How was the communication? Excellent. I always received very quick replies to all of my questions. * How easy was it to pay? Very easy! I bought her with a layaway plan and my invoice was sent timely each month. * How long did it take to ship? She shipped unbelieavably quick, 17 days after I made the last payment. * Was the quality appropriate for the price, in your opinion? The quality is excellent and I think the price is very fair. * Did the item look like the sales pictures? Exactly. She is even more beautiful and impressive in person. * Were you satisfied with the product? Absolutely. * If there were any problems with your order, how did the company handle them? I'm certain I would get quick answers like they always do, Raccoon Doll is very good at communicating with the customers. * Would you order from this company again? I definitely would! (I actually did, after Nina )
* What did you order? Monochrome Beauty Sia in normal skin * When did you order? May 30, 2016 * How was the communication? Excellent. I always received very quick replies to all of my questions. * How easy was it to pay? Very easy! I bought her with a layaway plan. * How long did it take to ship? She shipped very quick, however not so quick as it used to be when Raccoon made his first dolls. But I think that's perfectly normal. And she was still shipped very quickly compared to most companies, around 25 days after my payments ended. * Was the quality appropriate for the price, in your opinion? The quality is excellent and I think the price is very fair. She is one of the most amazing and well made dolls I've ever seen. * Did the item look like the sales pictures? Exactly. She is even more beautiful and impressive in person. * Were you satisfied with the product? Absolutely. * If there were any problems with your order, how did the company handle them? Not a real problem, but my layaway invoices got forgotten this time (I think they simply slipped his mind because he was very busy). I had to contact and remind him of my invoices. This did not bother me though, as I always received a reply within the same day or the next at the latest. I just wanted to note this here as an example how they handle some situations. I love Raccoon Doll! * Would you order from this company again? Already planning!
* What did you order? Modern Gene in Sweet Mocha skin with caramel macchiato wig * When did you order? November 2nd, 2016 * How was the communication? I didn't send any order messages via the website, but Sang Yoon replied to my comments on social media. The automated emails were easy to read and prompt. * How easy was it to pay? I paid with PayPal so very easily. * How long did it take to ship? She was shipped 37 days after ordering. I actually received the shipping notice email after she had arrived! She shipped via EMS on the 9th of December and I collected her on the 12th. * Was the quality appropriate for the price, in your opinion? Definitely. The sculpting work is exquisite. * Did the item look like the sales pictures? Even better in person. * Were you satisfied with the product? Yes! * If there were any problems with your order, how did the company handle them? No problems at all, but RD has a great reputation for customer service. * Would you order from this company again? Yes!
* What did you order? I ordered an Elf Rosie in Milk Mocha skin, along with a wig, the corset set, some leggings, a shirt and some pumps. * When did you order? July 17th, 2018 * How was the communication? Didn't have any specific communication with the company, but the FAQ board looks pretty active and I'm confident that if I had any problems, they'd be taken care of quickly. * How easy was it to pay? Paypal makes everything easy. * How long did it take to ship? I got the email Sept. 16th, so almost sixty days on the dot. I imagine part of that was for the clothes, which are exceptionally detailed. * Was the quality appropriate for the price, in your opinion? Above and beyond, imo. The clothes are, as I said, very detailed. The corset is covered in teeny lace, the stockings have seams up the back that are very carefully done, and the shirt has very small doll-sized buttons. And Rosie herself is amazing, with fantastic sculpting (she has butt dimples!) and is a great poser--she stood and sit up right out of the box, and I can almost (almost!) get her to balance on one foot. * Did the item look like the sales pictures? Almost exactly; it was pretty eerie. The only difference is that the color of the lip is a bit pinker than I thought it would be--which isn't a problem since those are getting repainted soon anyway, and could just be monitor color differences. The eyes/cheeks are literally almost identical. * Were you satisfied with the product? Very. This is my first doll ordered directly from the dealer, and I was really nervous about it. But she turned out beautifully, the process was super easy and I have no complaints at all. * If there were any problems with your order, how did the company handle them? N/A * Would you order from this company again? Definitely. I'm hoping they re-release a few of their male sculpts, and I'm planning on getting a Nina in the future.
* What did you order? Wild Fantasy Nana (NS) w/ Company Faceup * When did you order? Nov. 18, 2022 * How was the communication? Excellent. Any time I had a question it was addressed within 24-48 hours. * How easy was it to pay? Super easy, just used PayPal. * How long did it take to ship? She shipped out around Jan. 13th. * Was the quality appropriate for the price, in your opinion? Yes! * Did the item look like the sales pictures? Exactly, apart from the difference in resin color - the doll on the site is shown in one of the mocha tones. * Were you satisfied with the product? Absolutely. * If there were any problems with your order, how did the company handle them? N/A * Would you order from this company again? I already have plans to. This was my first time ordering from them and I was extremely impressed by the quality, customer service and speed. My doll arrived 2 months to the day that I ordered her.
