Couldn't find a thread, so thought I'd start one - hope that's okay! * What did you order? Coffee Lian with yellow eyes and partial faceup. * When did you order? 6th December 2008. * Where did you order? Directly from the website. * How was the communication? AWESOME. They answered a zillion stupid questions, and even borrowed a Charisma head to photograph on her body to prove to me it wouldn't fit very well when I didn't believe them. Their English-speaking rep, Sun, is positively an angel. * How easy was it to pay? We got a bit confused, but we just Paypal'd them with a lot of cut-and-pasted Chinese text, and everything worked out fine. * How long did it take to ship? Ten days from payment to arrival in the UK! * Was the quality appropriate for the price, in your opinion? I think the quality is mindbogglingly outstanding for the price. * Did the item look like the sales pictures? Actually, she's much prettier than the site pictures. * Were you satisfied with the product? YES! More like "overjoyed with the product", really. * If you weren't satisfied, how did the company solve your problem? n/a Please don't blame me for the candycanes. SOMEONE made me and, well, she buys me dolls.