1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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RoseDolls Feedback (ALL)

Apr 9, 2010

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    1. I ordered a Ringdoll outfit from Rosedolls a while ago and everything went well. They responded quickly to my emails and always had an answer to my questions. Any time there was an update on the status of my order there was an email in my inbox. This was definately a wonderful experience.

      (I didn't have enough records to fill out the complete feedback form) ^^;
       
      #21 sadistic_x_blood, Sep 23, 2010
    2. * What did you order?
      A huge amount of Nine9Style clothing and accessories.

      * When did you order?
      02/10/2010

      * How was the communication?
      Excellent. Vanessa was really friendly and helpful when it came to my questions.

      * How easy was it to pay?
      Had a bit of difficulty at first because the site software had been updated and the Paypal option went screwy, but it was sorted out in no time at all once she was aware of the problem ^^

      * How long did it take to ship?
      It arrived with Vanessa on the 11th and she shipped the very same day. Was with me by 10am on the 12th.

      * Was the quality appropriate for the price, in your opinion?
      Definitely :)

      * Were you satisfied with the product/service?
      VERY satisfied. Vanessa has excellent customer service and included an adorable little card which made it very personal <3

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, I'm already a repeat customer ^^
       
      #22 ImpishParody, Oct 14, 2010
    3. * What did you order? A dress and an underskirt for my 1/3 girl.
      * When did you order? 21 October 2010
      * How was the communication? Excellent
      * How easy was it to pay? Easy, I don't even remember it! ^_^
      * How long did it take to ship? 3 days. (I am now in the EU)
      * Was the quality appropriate for the price, in your opinion? I'm very new to the hobby and don't really know.
      * Were you satisfied with the product/service? Absolutely.
      * If you weren't satisfied, how did the company solve your problem?       Not applicable.
      * Would you order from this company again?       Most definitely.
       
      #23 Whisperia, Oct 28, 2010
    4. * What did you order?
      Dikadoll Molin fullset + free event head (Leica)

      * When did you order?
      Toward the end of the DK doll Autumn event in September

      * How was the communication?
      Very good

      * How easy was it to pay?
      Very easy

      * How long did it take to ship?
      Once he was at Rosedolls about three days

      * Was the quality appropriate for the price, in your opinion?
      Yes! He's beaut'

      * Were you satisfied with the product/service?
      Yes, very

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      I plan to, my baby needs some jointed hands! :D
       
      #24 Chloe_Hearts_YMAS, Nov 5, 2010
    5. * What did you order? Little Monica Chloe Limited
      * When did you order? August 2010
      * How was the communication? Really good
      * How easy was it to pay? Easy, Paypal
      * How long did it take to ship? Since the doll arrived to the dealer, a week until she sended it to me beacause a small problem with the weight of the packet. But good information about everything in every moment
      * Was the quality appropriate for the price, in your opinion? About Little Monica: Yes, is a really beautifull doll, and a full set, and limited... So all this things make the doll expensive but not really differente that other brands.
      * Were you satisfied with the product/service? Yes
      * If you weren't satisfied, how did the company solve your problem? --
      * Would you order from this company again? If I have a chance to order new dolls is quite posible.
       
      #25 Rosenred, Nov 6, 2010
    6. * What did you order? AIL head
      * When did you order? 31 Oct 2010
      * How was the communication? Wonderful- regular updates about my order was e-mailed
      * How easy was it to pay? Paid with Paypal, no problems at all
      * How long did it take to ship? Not sure, but shipping was very fast
      * Was the quality appropriate for the price, in your opinion? Absolutely
      * Were you satisfied with the product/service? Couldn't be happier
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? YES! :D

      I will definitely order from RoseDolls again! Everything went so smoothly and communication was superb + so friendly~~ THANK YOU! :3
       
      #26 Lotte Rotten, Nov 19, 2010
    7. * What did you order? A 70cm doll, many pairs of jointed hands, some sunglasses and accessories
      * When did you order? Beginning of September.
      * How was the communication? Much better than that with the most European retailers.
      * How easy was it to pay? Oh, that was easy peasy, much easier than saving the money ^-^ !
      * How long did it take to ship? Longish, because I ordered in the beginning of the month and the orders are sent in the end of the month. But there was no unexpected delay on the shop's (RoseDolls) side.
      * Was the quality appropriate for the price, in your opinion? I'm not long enough in the hobby to judge.
      * Were you satisfied with the product/service? Yes
      * If you weren't satisfied, how did the company solve your problem? Not applicable.
      * Would you order from this company again? I definitely will!:D
       
      #27 Whisperia, Nov 22, 2010
    8. * What did you order? A SD body and some other items.
      * When did you order? Mid-October
      * How was the communication? Lovely! Vanessa is kind and quick to reply at the emails.
      * How easy was it to pay? Very easy!
      * How long did it take to ship? As if I had ordered from the manufacturer: the box with the doll was shipped out immediately and I received it five days later!
      * Was the quality appropriate for the price, in your opinion? Yes, absolutely.
      * Were you satisfied with the product/service? Yes!
      * If you weren't satisfied, how did the company solve your problem? Not applicable.
      * Would you order from this company again? I definitely will! *_*
       
      #28 michiru_kaiou7, Nov 27, 2010
    9. What did you order?
      Two pairs of Alice's Collections boots and a pair of eyes.

      When did you order?
      Somewhere around October-November, my memory fails me.

      How was the communication?
      Excellent, I was very satisfied with how Vanessa kept me up to date with everything going on with the order, specially when the eyes I ordered were out of stock. She was even kind enough to help me search for a similar pair. I couldn't possibly be any more satisfied with the communication.

      How easy was it to pay?
      Very easy via PayPal.

      How long did it take to ship?
      Well, I received my order yesterday (Dec 28th), so it did take nearly two months overall, however I knew to expect that with all the Christmas related delays and whatnot.

      Was the quality appropriate for the price, in your opinion?
      Absolutely, I'm very happy with the quality.

      Were you satisfied with the product/service?
      Definitely yes!

      If you weren't satisfied, how did the company solve your problem?
      --

      Would you order from this company again?
      Most definitely, I'm already planning to order a doll or two, just need to save the money first!
       
      #29 Scorpious, Dec 29, 2010
    10. * What did you order?

      An AiL Daryl kit

      * When did you order?

      20th December 2010.

      * How was the communication?

      Absolutely excellent. They emailed me at every step of the process.

      * How easy was it to pay?

      All too easy... I paid by Paypal.

      * How long did it take to ship?

      They placed the order with AiL within days of my order (they usually bulk order at the end of each month but did it early this time). She arrived on 5th January 2011, and would have arrived on the 1st January, had it not been for the Christmas/New Year postal shenanigans. That is the fastest I have EVER got a doll!

      * Was the quality appropriate for the price, in your opinion?

      AiL stuff is beautiful.

      * Were you satisfied with the product/service?

      Completely.

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?

      Definitely. Even without the fear of customs charges, it turned out to be cheaper to order the kit this way than directly from AiL. It is so nice to find a local rep who does not hike up their cut. The service was also exemplary. I have found a new favourite supplier!
       
      #30 MadamMauMau, Jan 5, 2011
    11. * What did you order?

      Loretta White Cat

      * When did you order?

      25th January 2011

      * How was the communication?

      Absolutely excellent. They emailed me at every step of the process.

      * How easy was it to pay?

      All too easy... I paid by Paypal.

      * How long did it take to ship?

      1 day! :)

      * Was the quality appropriate for the price, in your opinion?

      Superb! Far beyond my expectation

      * Were you satisfied with the product/service?

      Completely, she is absolutely beautiful

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?

      Definitely.
       
      #31 Jo_H, Jan 27, 2011
    12. * What did you order?
      A Ringdoll Teen boy body

      * When did you order?
      29th December 2010


      * How was the communication?
      Brilliant! The only thing is I don't think I got an email saying it had shipped from Ringdoll to Rosedolls, but that just meant it was even more exciting to get the shipping notice to me :)
      ETA: After reading some of the reviews in the Ringdoll thread, I wonder if maybe that was because Ringdoll don't seem to let people know that they've shipped ^^;

      * How easy was it to pay?
      Paypal, simples :)


      * How long did it take to ship?
      From Rosedolls, only about 2 working days.

      * Was the quality appropriate for the price, in your opinion?
      Yes, the body is lovely and poses really well :D And Rosedolls didn't hike up the price like I've seen some dealers do.

      * Were you satisfied with the product/service?
      Absolutely. Maybe because I ordered at the end of the month, my order was placed with Ringdoll right away, and it only took a month from placing my order to having the doll in my hands!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I definitely would, it went so smoothly.

      Cheers!
      ~Julie
       
      #32 Chibi Kitsune, Jan 31, 2011
    13. * What did you order?
      A huge amount of Nine9Style clothing and accessories. (yet again xD)

      * When did you order?
      27/01/2011

      * How was the communication?
      Wonderful, as usual. Vanessa is still as helpful and friendly as ever.

      * How easy was it to pay?
      Very easy; Paypal ;)

      * How long did it take to ship?
      The order shipped from Nine9Style on Feb. 10th and I had it in my paws by the 17th ^^

      * Was the quality appropriate for the price, in your opinion?
      Yep.

      * Were you satisfied with the product/service?
      Absolutely! Vanessa has excellent customer service and the customary card and handwritten message was included along with an adorable little gift! <3 Thank you!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, I'm already a repeat customer ^^
       
      #33 ImpishParody, Feb 25, 2011
    14. * What did you order?
      hmm, about 3 items of clothing, cant remember teh names but they were 2 pairs of shoes and a brown dress!
      * When did you order?
      3/4/2011
      * How was the communication?
      brilliant, on every update of my order vanessa would send me the information i needed!!
      * How easy was it to pay?
      very easy, paypal.
      * How long did it take to ship?
      since one of my items was pre-order, vanessa made sure it was all together when shipped, so only about a week, she was fantastic!
      * Was the quality appropriate for the price, in your opinion?
      best quality of items ive ever had from a UK dealer.
      * Were you satisfied with the product/service?
      EXTREMELY.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      without question.
       
      #34 aoixXhana, Apr 16, 2011
    15. What did you order?
      B&G Doll

      When did you order?
      My order was send to the company at 02/02/2011

      How was the communication?
      Perfect, very friendly and helpful

      How easy was it to pay?
      Very easy, i´ve used PayPal

      How long did it take to ship?
      10 Weeks, with some delay from B&G. Vanessa shipped my package really fast.

      * Was the quality appropriate for the price, in your opinion?
      The Rose Dolls prices are very good and i didn´t had to pay a lot of money for customs charges

      * Were you satisfied with the product/service?
      Absolutely!

      * If you weren't satisfied, how did the company solve your problem?
      There were no problems at all

      * Would you order from this company again?
      Definitely :)
       
      #35 Jess82, Apr 17, 2011
    16. * What did you order?
      A B&G Freya 1/3 doll.
      * When did you order?
      22 feb 2011.
      * How was the communication?
      Good.
      * How easy was it to pay?
      Very easy, I used paypal.
      * How long did it take to ship?
      Shipping from Rosedolls to me (Sweden) took 5 working days. She arrived two months after pre-ordering.
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Were you satisfied with the product/service?
      Yes. Ecxept that she didn't have eyelashes, wich I was told she would have.
      * If you weren't satisfied, how did the company solve your problem?
      I told RoseDolls about the eyelashes and they sent me a pair. No problem.
      * Would you order from this company again?
      Yes. I'm very happy to have found a good doll shop within EU.
       
      #36 Cajsa, Apr 27, 2011
    17. I bought a B&G Loretta White Cat from Rosedolls at the beginning of the year and sold her on quite quickly - only due to changing size of dolls in my collection. I regretted selling her though and was thrilled when I saw her again. I ordered and paid for her and she was shipped the next day to me. I have just opened her and am absolutely delighted with her, and so pleased to have her back again :)
      Vanessa is a great seller and keeps you informed every step of the way through your purchase.
      I have just ordered 2 pairs of eyes from her and they are already picked, packed and posted - brilliant customer service.
      Thank you so much xxx
       
      #37 Jo_H, Jun 9, 2011
    18. I've had an excellent experience with RoseDolls. I originally ordered a Ringdoll accessory in December 2010, however Ringdoll seemed to go awol and after a few months waiting I asked if I could have store credit towards an AiL head instead. Vanessa was quick to agree and arrange a discount voucher for me to use when ordering the head. The second order went smoothly and I was kept updated at every stage. My head has arrived quickly and safely - brilliant! Outstanding customer service and I'd be happy to order from them again :)
       
      #38 almaxaquotal, Jun 20, 2011
    19. * What did you order? Sugarble limited Tan Genie

      * When did you order? june 8th

      * How was the communication? good C: Friendly....

      * How easy was it to pay? very much so :)

      * How long did it take to ship? from Rosedolls to me? a day ^^

      * Was the quality appropriate for the price, in your opinion? yep!

      * Were you satisfied with the product/service? They were very easy to deal with :)

      * Would you order from this company again? I think i would C:
       
      #39 Deni, Jul 27, 2011
    20. I have had two orders from Rosedolls so far , mostly shoes , plus some glasses and a pair of gloves , which I have been very happy with , they were all of lovely quality . The communication is always excellent and very friendly . I have another order with her at the moment [ Ringdoll boy ] , and I'm sure I shall be buying more from Rosedolls in the future !
       
      #40 Tabitha, Aug 10, 2011
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