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Sadol Feedback (2010 - present)

Apr 3, 2010

    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?

      I ordered two sets of pants (pinstripe and blue) and one suit jacket (Lifestyle)

      * When did you order?

      March 20

      * How was the communication?

      Very fast, they responded within a day on their Q&A board posts.

      * How easy was it to pay?

      Paypal, so easy.

      * How long did it take to ship?

      I got the shipping notice on the board in a little over a week after I paid, and then two days later I received my items. Granted, I was not checking them each day...

      * Was the quality appropriate for the price, in your opinion?

      Quality is AMAZING. These items are even more meticulously crafted than my Volks-branded suits, and were about the same price.

      * Did the item look like the sales pictures?

      Yes, however the jacket is incredibly snug and it is hard to get my Hound into it with a dress shirt underneath.

      * Were you satisfied with the product?

      Very. Sadol even sent a gift T-shirt and scarf!

      * Would you order from this company again?

      Already planning to!

      * Would you buy this company's products second-hand?

      Yes.
       
    3. * What did you order? * Venezia-1 set for Delf boy size
      * When did you order? * 04/14/2010
      * How was the communication? * Great, they updated with replies in my order post throughout.
      * How easy was it to pay? * Very - paypal.
      * How long did it take to ship? * It was shipped on 04/28
      * Was the quality appropriate for the price, in your opinion? * The quality is absolutely gorgeous. Very much worth it.
      * Did the item look like the sales pictures? * Yes
      * Were you satisfied with the product? * Very much so. Even got two very pretty scarves as a gift! ^_^
      * If you weren't satisfied, how did the company solve your problem? * N/A
      * Would you order from this company again? * Definitely!
      * Would you buy this company's products second-hand? * Yes.
       
    4. * What did you order? * Raspberry-1 Set für SD13 girls
      * When did you order? * May 26th 2010
      * How was the communication? * They updated the status in my order thread, otherwise I had no need to contact them.
      * How easy was it to pay? * Yes, PayPal
      * How long did it take to ship? * A little over two weeks after she confirmed that she received my payment, shipped June 21st
      * Was the quality appropriate for the price, in your opinion? * Absolutely, the quaility is great!
      * Did the item look like the sales pictures? * Yes
      * Were you satisfied with the product? * Absolutely, the outfit is simply gorgeous!
      * If you weren't satisfied, how did the company solve your problem? * N/A
      * Would you order from this company again? * Yes
      * Would you buy this company's products second-hand? * Yes
       
    5. * What did you order? [Basic fullset(3)] for SDF, [prestige school - B1] vest
      * When did you order? August 24th
      * How was the communication? Updated me on their order board
      * How easy was it to pay? easy, with paypal
      * How long did it take to ship? Shipped on September 20th, Received September 23rd. They told me it would take 15 business days. Took 17 actually.
      * Was the quality appropriate for the price, in your opinion? Quality is good. Never bought a suit before so nothing to compare it with.
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Maybe? Took too long. Felt like waiting for a doll.
      * Would you buy this company's products second-hand? Yes
       
    6. * What did you order? [Wild-Ocher] Fullset for SDF.
      * When did you order? 16/09/2010
      * How was the communication? Good, but a little slow (there was holiday in Korea, so maybe that delayed her answers).
      * How easy was it to pay? Easy, through Paypal.
      * How long did it take to ship? She send me the items 06/10
      * Was the quality appropriate for the price, in your opinion? Yes, this are the best clothes that I've purchased, very detailed and professional. I recommend Sadol.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes, absolutely~
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, definitely. She was so kind and gave me a sweater as gift ♥
      * Would you buy this company's products second-hand? Depends on the item, but yes!
       
    7. * What did you order?
      a few SD17 clothes

      * When did you order?
      december 28, 2012

      * How was the communication?
      good, I recieved a mail to confirm my order and another with the tracking number.

      * How easy was it to pay?
      very easy (paypal)

      * How long did it take to ship?
      17 days between my order and the sending, then 2-3 days with EMS to be shipped (I'm in Europe)
      So about 20 days to recieve my items.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes, the colors are beautiful.

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      no problem!

      * Would you buy this company's products second-hand?
      Depends on the conditions but why not?
       
    8. * What did you order?
      mostly volks SD17 boy outfits,
      some SD13 girl outfits, shoes, accessories

      * When did you order?
      September 2013

      * How was the communication?
      Great! Sadol let me know any items that has been changed or delayed.
      Sadol responded to all my requests and questions. Sadol is the best.

      * How easy was it to pay?
      Very easy by Paypal

      * How long did it take to ship?
      15~20 days like they mentioned

      * Were there any missing or broken items in your order?
      none.

      * Was the quality appropriate for the price, in your opinion?
      Sadol makes best quality products!
      Sadol outfits always fit my dolls perfectly. Their attention to details always amaze me.
      I never have to worry about pants that are loose on waist.

      * Did the item look like the sales pictures?
      Yes. Although SD17 boy beige trench coat was darker than i thought

      * Were you satisfied with the products?
      definitely

      * If there were any problems with your order, how did the company handle them?
      i did not have any problems with them.
      Sadol sent an email when some items i ordered were out-of-stock/replaced, and let me change my order.

      * Would you order from this company again?
      Definitely!
      I already ordered from them several times in the past.
      Sadol is one of very few BJD outfit shops that i trust.
      Their customer service is superb. They make best quality items.
      i wish they release more outfits and sizes for girls too!
       
    9. Sadol : http://www.sadol.com/

      Please consider answering the following questions about your experience.
      If there is additional information that you would like to add, please feel free:)

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    10. * What did you order?
      Honey63 body
      * When did you order?
      6th May 2014
      * How was the communication?
      Excellent. Very prompt reply on their Q&A board
      * How easy was it to pay?
      Very easy through Paypal
      * How long did it take to ship?
      I paied on layaway, they shipped the body 6 days after I completed my payment
      * Was the quality appropriate for the price, in your opinion?
      Yes! It's an amazing body, and they also added a pair of panties and socks as a gift. Plus, shipping was FREE!
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very satisfied
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes, but still prefer to buy directly from them
       
    11. * What did you order?
      Jacket, vest, shirt, trousers, belt -> all for SSDF
      * When did you order?
      07-07-14
      * How was the communication?
      I didn't post any on question board, so I couldn't say.
      * How easy was it to pay?
      Very easy (Paypal)
      * How long did it take to ship?
      They shipped it out on 15-07-14 and arrived to me on 18-07-14.
      * Was the quality appropriate for the price, in your opinion?
      Yes. They gave my a necktie for my SSDF free. Their service was really beyond expected. And their outfit's quality was nice and fine. I couldn't find any flaw. Maybe Sadol is my first and only company which sells such a high quality outfit in various size, especially for SSDF which always has problem for choosing the right size clothing. The price is reasonable. A bit high but better quality.
      * Did the item look like the sales pictures?
      Exactly.
      * Were you satisfied with the product?
      Very satisfied.
      * Would you order from this company again?
      Definitely.
      * Would you buy this company's products second-hand?
      Sure, if I find any suit for my dolls. :)
       
    12. Abit late but here it is...
      * What did you order? Two pairs of shoes for my SDF girl
      * When did you order? December 11,2014
      * How was the communication? Quick responses and very helpful and nice.
      * How easy was it to pay? Easy with Paypal right through the site
      * How long did it take to ship? December 29, 2014 so about 15 days exactly as the site says :3
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures? Exactly like the photos
      * Were you satisfied with the product? Very (Maybe too satisfied now I want to order more)
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? I plan to
      * Would you buy this company's products second-hand? They have what i want on their site so I wouldn't really need to.
       
    13. * What did you order? Yena head, honey 63 body
      * When did you order? May 24th 2014
      * How was the communication? Amazing - very easy to work with the company. Fast responses.
      * How easy was it to pay? Very easy through PayPal.
      * How long did it take to ship? A week or two.
      * Was the quality appropriate for the price, in your opinion? I feel that the quality is amazing.
      * Did the item look like the sales pictures? Yes it was closely imitating the sales pictures.
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Yes
       
    14. * What did you order?
      A mini outfit, a skirt, a cardigan with neck ribbon, a coat, a watch, briefs, and a necklace

      * When did you order?
      2018-03-04

      * How was the communication?
      It was fine. There were automatic emails for order confirmation and a shipping notice. I got my questions answered through the Q&A board.

      * How easy was it to pay?
      Easy via paypal.

      * How long did it take to ship?

      The estimate was 15-20 days, but it actually shipped after 36 days. After 30 days I asked through the Q&A board when my order would be shipped, and Sadol told me it was delayed.

      * Were there any missing or broken items in your order?
      Nothing missing or broken, but they sent me a skirt of the wrong color.

      * If there were any problems with your order, how did the company handle them?

      I contacted them through the Q&A board with a photo of the skirt. Sadol said there was a misunderstanding and that the correct skirt would be "hard to ship again". They told me to keep the wrong color skirt as a gift and offered either store credit or a refund for the full price of the skirt. I opted for the refund and received it minus the paypal fee.

      * Would you order from this company again?
      No. I was unhappy with their service.