1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Sadol Feedback (2010 - present)

Apr 3, 2010

    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
      #1 Paladia, Apr 3, 2010
    2. * What did you order?

      I ordered two sets of pants (pinstripe and blue) and one suit jacket (Lifestyle)

      * When did you order?

      March 20

      * How was the communication?

      Very fast, they responded within a day on their Q&A board posts.

      * How easy was it to pay?

      Paypal, so easy.

      * How long did it take to ship?

      I got the shipping notice on the board in a little over a week after I paid, and then two days later I received my items. Granted, I was not checking them each day...

      * Was the quality appropriate for the price, in your opinion?

      Quality is AMAZING. These items are even more meticulously crafted than my Volks-branded suits, and were about the same price.

      * Did the item look like the sales pictures?

      Yes, however the jacket is incredibly snug and it is hard to get my Hound into it with a dress shirt underneath.

      * Were you satisfied with the product?

      Very. Sadol even sent a gift T-shirt and scarf!

      * Would you order from this company again?

      Already planning to!

      * Would you buy this company's products second-hand?

      Yes.
       
      #2 Paladia, Apr 3, 2010
    3. * What did you order? * Venezia-1 set for Delf boy size
      * When did you order? * 04/14/2010
      * How was the communication? * Great, they updated with replies in my order post throughout.
      * How easy was it to pay? * Very - paypal.
      * How long did it take to ship? * It was shipped on 04/28
      * Was the quality appropriate for the price, in your opinion? * The quality is absolutely gorgeous. Very much worth it.
      * Did the item look like the sales pictures? * Yes
      * Were you satisfied with the product? * Very much so. Even got two very pretty scarves as a gift! ^_^
      * If you weren't satisfied, how did the company solve your problem? * N/A
      * Would you order from this company again? * Definitely!
      * Would you buy this company's products second-hand? * Yes.
       
      #3 elisa_maza, May 6, 2010
    4. * What did you order? * Raspberry-1 Set für SD13 girls
      * When did you order? * May 26th 2010
      * How was the communication? * They updated the status in my order thread, otherwise I had no need to contact them.
      * How easy was it to pay? * Yes, PayPal
      * How long did it take to ship? * A little over two weeks after she confirmed that she received my payment, shipped June 21st
      * Was the quality appropriate for the price, in your opinion? * Absolutely, the quaility is great!
      * Did the item look like the sales pictures? * Yes
      * Were you satisfied with the product? * Absolutely, the outfit is simply gorgeous!
      * If you weren't satisfied, how did the company solve your problem? * N/A
      * Would you order from this company again? * Yes
      * Would you buy this company's products second-hand? * Yes
       
      #4 MuhKuh, Jun 30, 2010
    5. * What did you order? [Basic fullset(3)] for SDF, [prestige school - B1] vest
      * When did you order? August 24th
      * How was the communication? Updated me on their order board
      * How easy was it to pay? easy, with paypal
      * How long did it take to ship? Shipped on September 20th, Received September 23rd. They told me it would take 15 business days. Took 17 actually.
      * Was the quality appropriate for the price, in your opinion? Quality is good. Never bought a suit before so nothing to compare it with.
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Maybe? Took too long. Felt like waiting for a doll.
      * Would you buy this company's products second-hand? Yes
       
      #5 remy222, Sep 24, 2010
    6. * What did you order? [Wild-Ocher] Fullset for SDF.
      * When did you order? 16/09/2010
      * How was the communication? Good, but a little slow (there was holiday in Korea, so maybe that delayed her answers).
      * How easy was it to pay? Easy, through Paypal.
      * How long did it take to ship? She send me the items 06/10
      * Was the quality appropriate for the price, in your opinion? Yes, this are the best clothes that I've purchased, very detailed and professional. I recommend Sadol.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes, absolutely~
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, definitely. She was so kind and gave me a sweater as gift ♥
      * Would you buy this company's products second-hand? Depends on the item, but yes!
       
      #6 Hisomu, Oct 20, 2010
    7. * What did you order?
      a few SD17 clothes

      * When did you order?
      december 28, 2012

      * How was the communication?
      good, I recieved a mail to confirm my order and another with the tracking number.

      * How easy was it to pay?
      very easy (paypal)

      * How long did it take to ship?
      17 days between my order and the sending, then 2-3 days with EMS to be shipped (I'm in Europe)
      So about 20 days to recieve my items.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes, the colors are beautiful.

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      no problem!

      * Would you buy this company's products second-hand?
      Depends on the conditions but why not?
       
      #7 Algesiras, Jan 17, 2013
    8. * What did you order?
      mostly volks SD17 boy outfits,
      some SD13 girl outfits, shoes, accessories

      * When did you order?
      September 2013

      * How was the communication?
      Great! Sadol let me know any items that has been changed or delayed.
      Sadol responded to all my requests and questions. Sadol is the best.

      * How easy was it to pay?
      Very easy by Paypal

      * How long did it take to ship?
      15~20 days like they mentioned

      * Were there any missing or broken items in your order?
      none.

      * Was the quality appropriate for the price, in your opinion?
      Sadol makes best quality products!
      Sadol outfits always fit my dolls perfectly. Their attention to details always amaze me.
      I never have to worry about pants that are loose on waist.

      * Did the item look like the sales pictures?
      Yes. Although SD17 boy beige trench coat was darker than i thought

      * Were you satisfied with the products?
      definitely

      * If there were any problems with your order, how did the company handle them?
      i did not have any problems with them.
      Sadol sent an email when some items i ordered were out-of-stock/replaced, and let me change my order.

      * Would you order from this company again?
      Definitely!
      I already ordered from them several times in the past.
      Sadol is one of very few BJD outfit shops that i trust.
      Their customer service is superb. They make best quality items.
      i wish they release more outfits and sizes for girls too!
       
      #8 sasurin, Oct 1, 2013
    9. Sadol : http://www.sadol.com/

      Please consider answering the following questions about your experience.
      If there is additional information that you would like to add, please feel free:)

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
      #9 jukk1009, Oct 29, 2013
    10. * What did you order?
      Honey63 body
      * When did you order?
      6th May 2014
      * How was the communication?
      Excellent. Very prompt reply on their Q&A board
      * How easy was it to pay?
      Very easy through Paypal
      * How long did it take to ship?
      I paied on layaway, they shipped the body 6 days after I completed my payment
      * Was the quality appropriate for the price, in your opinion?
      Yes! It's an amazing body, and they also added a pair of panties and socks as a gift. Plus, shipping was FREE!
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very satisfied
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes, but still prefer to buy directly from them
       
      #10 christinopia, Jun 26, 2014
    11. * What did you order?
      Jacket, vest, shirt, trousers, belt -> all for SSDF
      * When did you order?
      07-07-14
      * How was the communication?
      I didn't post any on question board, so I couldn't say.
      * How easy was it to pay?
      Very easy (Paypal)
      * How long did it take to ship?
      They shipped it out on 15-07-14 and arrived to me on 18-07-14.
      * Was the quality appropriate for the price, in your opinion?
      Yes. They gave my a necktie for my SSDF free. Their service was really beyond expected. And their outfit's quality was nice and fine. I couldn't find any flaw. Maybe Sadol is my first and only company which sells such a high quality outfit in various size, especially for SSDF which always has problem for choosing the right size clothing. The price is reasonable. A bit high but better quality.
      * Did the item look like the sales pictures?
      Exactly.
      * Were you satisfied with the product?
      Very satisfied.
      * Would you order from this company again?
      Definitely.
      * Would you buy this company's products second-hand?
      Sure, if I find any suit for my dolls. :)
       
      #11 Hallowie29, Jul 28, 2014
    12. Abit late but here it is...
      * What did you order? Two pairs of shoes for my SDF girl
      * When did you order? December 11,2014
      * How was the communication? Quick responses and very helpful and nice.
      * How easy was it to pay? Easy with Paypal right through the site
      * How long did it take to ship? December 29, 2014 so about 15 days exactly as the site says :3
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures? Exactly like the photos
      * Were you satisfied with the product? Very (Maybe too satisfied now I want to order more)
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? I plan to
      * Would you buy this company's products second-hand? They have what i want on their site so I wouldn't really need to.
       
      #12 Kimmichi, Mar 10, 2015
    13. * What did you order? Yena head, honey 63 body
      * When did you order? May 24th 2014
      * How was the communication? Amazing - very easy to work with the company. Fast responses.
      * How easy was it to pay? Very easy through PayPal.
      * How long did it take to ship? A week or two.
      * Was the quality appropriate for the price, in your opinion? I feel that the quality is amazing.
      * Did the item look like the sales pictures? Yes it was closely imitating the sales pictures.
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Yes
       
      #13 Meeko, Nov 15, 2015
    14. * What did you order?
      A mini outfit, a skirt, a cardigan with neck ribbon, a coat, a watch, briefs, and a necklace

      * When did you order?
      2018-03-04

      * How was the communication?
      It was fine. There were automatic emails for order confirmation and a shipping notice. I got my questions answered through the Q&A board.

      * How easy was it to pay?
      Easy via paypal.

      * How long did it take to ship?
      The estimate was 15-20 days, but it actually shipped after 36 days. After 30 days I asked through the Q&A board when my order would be shipped, and Sadol told me it was delayed.

      * Were there any missing or broken items in your order?
      Nothing missing or broken, but they sent me a skirt of the wrong color.

      * If there were any problems with your order, how did the company handle them?
      I contacted them through the Q&A board with a photo of the skirt. Sadol said there was a misunderstanding and that the correct skirt would be "hard to ship again". They told me to keep the wrong color skirt as a gift and offered either store credit or a refund for the full price of the skirt. I opted for the refund and received it minus the paypal fee.

      * Would you order from this company again?
      No. I was unhappy with their service.
       
      #14 cylphiel, Apr 25, 2018
    15. * What did you order? Shirt and jeans
      * When did you order? 6/14/19
      * How was the communication? Standard, I asked a question on the q&a board and they took two days to respond.
      * How easy was it to pay? Easy via Paypal.
      * How long did it take to ship? About 29 business days although their product page states that it takes 20 business days.
      * Was the quality appropriate for the price, in your opinion? Very.
      * Did the item look like the sales pictures? Yep, although the jeans were slightly darker in person but I think it looks better this way. ^^
      * Were you satisfied with the product? Yep.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yep.
      * Would you buy this company's products second-hand? No as I prefer to buy items new.
       
      #15 mekirin, Aug 15, 2019
      Last edited: Aug 15, 2019
    16. * What did you order?
      SQ-lab Hime head in DD flesh skin

      * When did you order?
      December 25, 2023 (Order confirmed between December 28 and January 1?)

      * How was the communication?
      Excellent. The order was through email, as per their instruction.
      Initially, when I contacted them through their QA board, it was down, or they had issues with their system, so it took a while. But once they got it sorted the contact was regular.
      They also honored a sale price, despite it having ended before they managed to get back to me.

      * How easy was it to pay?
      Easy through Paypal

      * How long did it take to ship?
      Estimate on their site is 40-50 days. Shipped January 22, 2024, so much quicker than expected!

      * Was the quality appropriate for the price, in your opinion?
      Absolutely

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very much so

      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Probably
       
      #16 Yumeiro, Jan 31, 2024