1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Safrin Doll Feedback (ALL)

Jul 1, 2009

    1. * What did you order? A pair of 14mm Eyeco soft glass eyes in metallic blue, eye putty.

      * When did you order? March 13, 2012

      * How was the communication? Well, they got back to me quick to let me know the eyes shipped...

      * How easy was it to pay? Very easy. Paid with my debit card.

      * How long did it take to ship? They shipped the next day XD

      * Was the quality appropriate for the price, in your opinion? Oh yes. Very much.

      * Did the item look like the sales pictures? Better, actually.

      * Were you satisfied with the product? Very much so.

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? I plan to.

      * Would you buy this company's products second-hand?
      Sure, why not.
       
    2. * What did you order? 10mm acrylic eyes in Pure Lilace
      * When did you order? December 24,2012
      * How was the communication? Great.
      * How easy was it to pay? Very easy,Paypal
      * How long did it take to ship? It shipped on December 31. I ordered it on Christmas Eve so I figured I would have to wait a while for it to ship.
      * Was the quality appropriate for the price, in your opinion? Definitely! Very affordable and great quality.
      * Did the item look like the sales pictures? Even better I would say.
      * Were you satisfied with the product? Yes and I already ordered from them again.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yep.
      * Would you buy this company's products second-hand?Sure would.
       
    3. * What did you order?
      3 pairs of eyes: 1 Safrin pair in the MELON, and 2 eyeco pairs
      * When did you order?
      2/19/13
      * How was the communication?
      Site is a bit confusing, and some information can feel conflicting.
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      6 days, 4 days of processing so it was faster than site suggested.
      * Was the quality appropriate for the price, in your opinion?
      yes
      * Did the item look like the sales pictures?
      the Safrin Melon eyes did not look very much like the product pictures. the eyeco eyes were fine
      * Were you satisfied with the product?
      I am happy with the eyes, will be keeping them as they still work for the doll, despite the noticeable difference.
      * If you weren't satisfied, how did the company solve your problem?
      EDIT: All my concerns were heard about the satisfaction in my order, I am hoping that they understand that as my first time ordering from the company and how the information was a bit conflicting gave me some anxiety about ordering again.
      * Would you order from this company again?
      Possibly
      * Would you buy this company's products second-hand?
      Yes
       
    4. Based on the previous customer's feedback I WILL seek a store modification addon to improve communication about order lead times on the product so that it says something meaningful instead of just "in stock", if it does in fact require some extra time to create. If one person feels this is misleading there are probably others as well and I don't want anyone else to be dissatisfied with a surprise Safrin creation time.

      I feel badly that she was dissatisfied especially because it was her first time ordering. I really want the experience to be good and she and I are communicating further.
       
    5. * What did you order? 12mm Eyeco Platinum eyes in Smokey Topaz
      * When did you order? February 27 2013
      * How was the communication? I did not have to contact Safrin Doll.
      * How easy was it to pay? Very easy.
      * How long did it take to ship? I received the eyes within a few days.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Almost spot on. The eyes are beautiful.
      * Were you satisfied with the product? Yes.
      * Would you order from this company again? Yes. I am already planning to buy two more pairs of Eyecos from Safrin Doll.
      * Would you buy this company's products second-hand? No. Their prices are so reasonable I would rather just go through Safrin Doll.
       
    6. * What did you order?
      2 pairs of Eyeco soft glass eyes, Frisco and A255 both in 14/15mm.

      * When did you order?
      March 20th.

      * How was the communication?
      Great!

      * How easy was it to pay?
      Very, used paypal.

      * How long did it take to ship?
      5 days.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely.

      * Would you buy this company's products second-hand?
      Possibly.
       
    7. * What did you order?
      1 pair of Eyeco Platinum Glass 11mm 153 eyes

      * When did you order?
      March 14th.

      * How was the communication?
      Awesome!

      * How easy was it to pay?
      Super easy.

      * How long did it take to ship?
      Shipped the next day!

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      The size wasn't exactly what I was looking for but it was a great product!

      * If you weren't satisfied, how did the company solve your problem?
      They accept exchanges and were very nice about it!

      * Would you order from this company again?
      Yes, I feel they genuinely cared for me to be happy.

      * Would you buy this company's products second-hand?
      I would just buy direct.
       
    8. What did you order?
      Hand Crafted Glass D24 Dark Mint (12mm, flat back)

      When did you order?
      01/29/13

      How was the communication?
      She sent me an email to notify me that she shipped my eyes. Although I didn't notice it couple days after she emailed me.

      How easy was it to pay?
      Easy as pie through PayPal

      How long did it take to ship?
      3 months since the eyes were special ordered.

      Was the quality appropriate for the price, in your opinion?
      These are my first HQ glass eyes, so yes after seeing them in person they are defiantly worth it.

      Did the item look like the sales pictures?
      Depending on the lighting it does, but it's more pale/light green under natural light.

      Were you satisfied with the product?
      Absolutely! Gorgeous eyes, however I notice after taking a close picture of them under bright lighting; the camera picked up a pin prick bubble near the pupil in one of the eyes. I knew there is going to be flaws in glass eyes since they are hand made, and they even stated so on HGC. It's super tiny to notice when they're are in the doll.

      If you weren't satisfied, how did the company solve your problem?
      Like I said, I knew there is bound to be flaws in glass eyes. It's not super noticeable to the point of returning them.

      Would you order from this company again?
      Of course! I'm planning my next eye order when I get the funds.

      Would you buy this company's products second-hand?
      They are a dealer for HGC, but I will buy second hand if they are still in good quality and slightly cheaper.
       
    9. * What did you order?
      Eyeco 11mm, Dreamy.

      * When did you order?
      August 16th.

      * How was the communication?
      Perfect, and she answered quickly!

      * How easy was it to pay?
      Pretty easy! I used Paypal.

      * How long did it take to ship?
      She shipped 3 days after the payment (I put the order on a Friday around seven PM, so she shipped on Monday).

      * Was the quality appropriate for the price, in your opinion?
      It is perfect! The eyes came in a cute plastic box, that was wrapped with bubble wrap. The eyes are gorgeous, also.

      * Did the item look like the sales pictures?
      No. They Dreamy look greener in the promo pics and not that nice. I selected them by checking owner pics on a thread in DoA, and I must confess they are exactly what I saw in owner pics: blue, soft, nice. The pictures on the site just don't do the eyes justice.

      * Were you satisfied with the product?

      Yes!!! A lot!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course! I want all my future dollies with Eyeco eyes!

      * Would you buy this company's products second-hand?
      Nope. I always prefer to buy directly from the company.


      [​IMG]
       
    10. I have done 2 orders with them so far so I will be doing 2 separate reviews.
      Also I have talked to the owner over pms many times and I highly encourage everyone who buys from her to right reviews of your eyes on her site as well.

      Order #1
      * What did you order? 4 Pairs of Safrindoll Acrylic Eyes Pairs Ordered:
      [TABLE="class: data-table"]
      [TR="class: border first"]
      [TD]Rainbow Gradient 14mm - 4/5 stars
      Limeade 14mm - 5/5 stars
      PurpleRainbow 14mm - 5/5 stars
      Melon 14mm - 4/5 stars
      [/TD]
      [/TR]
      [TR="class: border"]
      [/TR]
      [TR="class: border"]
      [/TR]
      [TR="class: border last"]
      [TD="class: a-right"][/TD]
      [/TR]
      [/TABLE]
      * When did you order? April 17th
      * How was the communication? Communication was lovely seller was busy but still made time to respond to my emails
      * How easy was it to pay? Very easy I used Paypal
      * How long did it take to ship? SafrinDoll Eyes are Made to Order. So they arrived on April 26th after they were made.
      * Was the quality appropriate for the price, in your opinion? It was wonderful a few pairs weren't quite what I expected but she offered to have me send them back for an exchange or refund I decided to keep them to see if I would grow to love them.
      * Did the item look like the sales pictures? Some did some weren't as vibrant.
      * Were you satisfied with the product? Yes I was very much satisfied with the product
      * If you weren't satisfied, how did the company solve your problem? Like I said early she offered and exchange or full refund but I decided to pass.
      * Would you order from this company again? Of course I would
      * Would you buy this company's products second-hand? Most definitely, but I would rather buy straight from Jenny since she's so lovely.

      Order #2
      * What did you order? 4 pairs of SafrinDoll Acrylic Eyes Pairs Ordered:
      Poison 14mm - 4/5 stars
      Night Sea 16mm - 5/5 stars
      Pure Dark Purple 14mm - 5/5 stars
      Caribbean 14mm - 5/5 stars


      * When did you order? August 20th
      * How was the communication? Really good despite the fact she had a con she was preparing for.
      * How easy was it to pay? Very easy
      * How long did it take to ship? Again they are made to order. After they were Made the arrived on Sep 9th
      * Was the quality appropriate for the price, in your opinion? Yes Her eyes are the prettiest least expensive eyes I have ever seen.
      * Did the item look like the sales pictures? For the most part yes
      * Were you satisfied with the product? Yes I was
      * If you weren't satisfied, how did the company solve your problem? I was completely satisfied
      * Would you order from this company again? In a heartbeat
      * Would you buy this company's products second-hand? I would rather benefit Jenny directly but if the price was right I would

      If anyone would like information about any of the individual eyes I bought feel free to message me I would love to help~
       
    11. * What did you order?
      I ordered two pairs of 10mm Eyeco eyes, one Morning Sky, and one Cypress.
      * When did you order?
      I ordered 02 January 2014.
      * How was the communication?
      Perfect, one email when my order was confirmed and another one when it was shipped.
      * How easy was it to pay?
      Super easy, Paypal.
      * How long did it take to ship?
      The items were shipped next day, and came to my house in a week.
      * Was the quality appropriate for the price, in your opinion?
      This refers more to Eyeco but I love them, and each pair came in its own little plastic box which I found really useful.
      * Did the item look like the sales pictures?
      For me, Eyeco's pictures are awful xD so I had looked for owners' pics before buying them.
      * Were you satisfied with the product?
      Yes!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Of course I will! They are the only way I have to buy Eyeco's eyes and service was wonderful.
      * Would you buy this company's products second-hand?
      That is referring to Eyeco again, I had bought Eyeco's eyes in second hand and I would do it again ^w^
       
    12. * What did you order?
      eyeco 18mm polyglass meadow green and eyeco 15mm fantasy A261
      * When did you order?
      Feb 10th 2014
      * How was the communication?
      easy and fast
      * How easy was it to pay?
      easy with credit card
      * How long did it take to ship?

      shipped on Feb 12th, arrived at Feb 20th in Canada

      * Was the quality appropriate for the price, in your opinion?

      definitely, the soft silicon eyes are now my favorite!

      * Did the item look like the sales pictures?
      yes, safrin doll provided pictures that are more accurate than the official photos of eyeco
      * Were you satisfied with the product?
      definitely
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?

      yes!

      * Would you buy this company's products second-hand?
      yes.
       
    13. * What did you order?
      Hand Glass Craft D24 greenhazel 14mm
      Premium Silicone Eye Putty


      * When did you order?
      Spetember 2014

      * How was the communication?
      I had automated emails from the store and a prompt reply to my email about the damage.

      * How easy was it to pay?
      Easy by PayPal

      * How long did it take to ship?
      I think it was shipped very quickly and took about 2 weeks to arrive.

      * Was the quality appropriate for the price, in your opinion?
      The eyes look good and seem good quality, but they are not cheap. One of the eyes I was sent was damaged (not in shipping), so from that point of view, no.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      No. The handle on the back of one of the eyes was broken, a piece was split off leaving a jagged break. I wasn't particularly happy to be sent a damaged product.

      * If you weren't satisfied, how did the company solve your problem?
      I emailed to say about the damage. I said I didn't want to return the eyes as it wasn't worth it and I could file the handle down. I had a reply apologising for the damage.

      * Would you order from this company again?
      If there were some eyes I wanted then maybe.

      * Would you buy this company's products second-hand?
      Probably not. I'd rather buy new.
       
    14. * What did you order? Two pairs of soft glass eyes and one pair of glass eyes by Eyeco
      * When did you order? September 2014
      * How was the communication? -
      * How easy was it to pay? Paypal
      * How long did it take to ship? I think they shipped the next business day, and arrived just a couple days later at my house
      * Was the quality appropriate for the price, in your opinion? -
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? I'm not sure yet. The eyes look okay but the edges of the white of the eye are very rough and feathered and the 16/17mm eyes are too big for my doll that takes 16mm eyes so they look odd on him. Also I didn't like the way they were shipped. The eyes were loose in a little plastic container per pair, all of them in a padded envelope. The eyes were flying around in there, easily scratching the fronts while being mailed to me. Luckily there were no big scratched but I'd still prefer the eyes being held down by something so they wouldn't roll around, or padded with a piece of paper/fabric.
      * If you weren't satisfied, how did the company solve your problem? -
      * Would you order from this company again? Only if they had new eyes that I just had to have.
      * Would you buy this company's products second-hand? Maybe.
       

    15. What did you order?

      Two pairs of Eyeco eyes.

      When did you order?
      Erm.. Couple of weeks ago.

      How was the communication?
      Email confirmation of the order, which is all that was needed.

      How easy was it to pay?
      Paypal, so easy.

      How long did it take to ship?
      They were sent out the next day.

      Was the quality appropriate for the price, in your opinion?
      These aren't her products, but she charges less for Eyecos than the company does, so I always go to her.

      Did the item look like the sales pictures?
      Her in-doll photos are invaluable, particularly as the company photos look nothing like the actual product. Great resource.

      Were you satisfied with the product?
      Completely.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      They are my go-to shop whenever I need Eyecos.

      Would you buy this company's products second-hand?
      N/A, as these products are not made by Safrin Doll.
       
    16. * What did you order?
      I held a group order consisting of 14 pairs of eyeco eyes and one pair of Safrin acrylics.

      * When did you order?
      The order was put May 5, 2014.

      * How was the communication?
      Great!

      * How easy was it to pay?
      No problem through paypal :)

      * How long did it take to ship?
      The ordered shipped May 9, so four days after I put the order. Then it took seven days to reach Sweden :D

      * Was the quality appropriate for the price, in your opinion?
      Omg, yes!

      * Did the item look like the sales pictures?
      Yes, and the Safrin acrylics had some amaaazing colour!

      * Were you satisfied with the product?
      We all were (all six of us).

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?

      I already have! :D Our latest group order was sent two days ago so we're patiently awaiting for its arrival.

      * Would you buy this company's products second-hand?
      Yes, I would.
       
    17. What did you order?


      Two pairs of Safrin Natural Acrylics, made to order

      When did you order?

      Just before Christmas, they shipped out quite promptly in the early New Year with a tracking number.

      How was the communication?

      Excellent, in addition to order confirmation and shipping details I had prompt communication about a problem I had. My billing address was different than my shipping address but for some reason it registered billing as shipping. I sent Safrin Doll a note and they replied promptly, saying they would ship it to the correct address, which they did.

      How easy was it to pay?

      Paypal, very easy.

      How long did it take to ship?

      I ordered just before Christmas and they shipped out earlier than expected, as they were made to order acrylics, in the early New Year. Received them today after they cleared customs.

      Was the quality appropriate for the price, in your opinion?

      The quality is amazing for the price! The eyes have a 3D quality and catch the light differently as you turn them. The colors are also rich and vibrant. I definitely will be ordering more of these.

      Did the item look like the sales pictures?

      They looked better!

      Were you satisfied with the product?
      One hundred percent.

      If you weren't satisfied, how did the company solve your problem?

      Very satisfied with their customer service.

      Would you order from this company again?

      Absolutely. I ordered Eyeco eyes from them last year and am very satisfied with that purchase as well, and with how beautiful the Safrin acrylics were, I will definitely be getting more.

      Would you buy this company's products second-hand?

      Wouldn't see the need to, as the price to buy them new can't be beat.


       
    18. * What did you order?

      Three pairs of eyes (two 16mm Nightsea and one 14mm Peacock) and some eye putty.


      * When did you order?

      2/7/15


      * How was the communication?

      Great! Seller took the initiative to contact me with an update.


      * How easy was it to pay?

      Very easy. I just put the items I wanted in my cart and checked out with Paypal.


      * How long did it take to ship?

      It shipped on 2/25/15, however that was within the estimated wait time the website gave so this was as expected.


      * Was the quality appropriate for the price, in your opinion?

      Yes, they were a great price and they look really nice!


      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      Very much so.


      * If you weren't satisfied, how did the company solve your problem?

      N/A


      * Would you order from this company again?

      Absolutely! I'm already planning another order in fact.

      * Would you buy this company's products second-hand?

      I don't see much point because they're already so affordable and easy to purchase. I would just go back to the company to purchase products.