1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Serenade Doll & Your Email

Jun 14, 2016

    1. Hey guys I wanted to give you all a heads up regarding Serenade Doll and your email address.

      I signed up for an account with them recently and they started contacting me with offers via Email.
      Unfortunately not only do these emails not have a Unsubscribe option but also a concerning error.

      Serenade Doll includes all of their clients Emails into the "To:" line. I can see over 150 personal Emails.

      I am not sure if its related but sometime after getting these emails I've had various attempts and hacking my Facebook and email account from locations in china/japan. I'm certainly not blaming Serenade Doll for this, but I'd prefer that they wouldn't send personal email addresses to hundreds of other people. (Some of which are weird number QQ emails. Which look like they could potentially be suspicious.)

      I've contacted them to have my email removed from their list, and they kindly and quickly removed me.

      I also just emailed them regarding the safety of people personal emails, hopefully they fix this issue because they seem like a lovely company to deal with otherwise.
      • x 3
    2. Just an FYI, numberstring@QQ email addresses are a Chinese (I think?) email program similar to gmail and while they look incredibly suspicious they are actually often legit emails. (I used to work for an abuse team that regularly dealt with our Asian users who had these addresses, and they were indeed sometimes used for unscrupulous purposes but because some were legit we couldn't do a blanket ban on the client, unfortunately. Bah.)

      (p.s. sorry mods if it wasn't appropriate for me to comment like this! Just thought it might be useful information :aheartbea)
      • x 1
    3. Good to know! Thank you.