I did a search on this but could not find anything I would really like to hear peoples thoughts on this subject though. Situation: You broke a asthetic piece from your doll that is not offered for sale . It is not covered by warranty or your doll is not new. The company is willing to offer you a replacement for a fee.Which is understanable and rightly so. However , In order for you to even purchase the replacement you must send in your old broken part. They will not even allow you to buy the replacement if you do not ship the broken part back. Didn't you pay for the original piece ( leg , arm etc) when you first bought your doll? Now they want it back , plus the dollar amount of the replacement , plus you have to pay for shipping and insurance and tracking for the broken piece back to them. Some questions to think about: Is this fair? What valid reason would a company have to request the part back? Do you ask to keep your orginal part and how do you feel when they tell you no several times?