* What did you order? 1) ID72 Mercenary Hyperon + oufit, wig 2) 2013 Xmas kits: Dia + MD Wolf the Knight 3) SO Puss - One Fine Day + ID72 Zak - Solid Knight + new hands 4) FCE ID X-mas kit - Phonolus + jointed hands * When did you order? 1) LA 13th June 2013. PIF 8th Sep 2013 2) LA 25th Dec 2013. PIF 25th Mar 2014 3) LA 9th Jul 2014. PIF 6th Nov 2014 4) PIF 19th Dec 2015 * How was the communication? Pretty good. They did answer my emails pretty quickly. * How easy was it to pay? Easy. Paypal. Their layaway system is also pretty cool and easy to navigate. * How long did it take to ship? 1) Arrived 26th Oct 2013 2) Arrived 4th Apr 2014 3) Arrived 19th Nov 2014 4) Arrived 27th Feb 2016 * Was the quality appropriate for the price, in your opinion? 1) The wig didn't fit his head well. And for the price, the clothes aren't worth it. Also disappointed with the faceup bigtime! 2) Not really...the resin around the edges are way to thin. UPDATE: the resin around the wrist chipped when I was trying to string my Dia with a forcep. I didn't even use force. I just noticed bits of resin on the floor after it was done. 3) Yes 4) Yes...especially the jointed hands. The mechanisms are just WOW * Did the item look like the sales pictures? 1) um...the faceup I ordered had dark navy-green eye shadow. It made him look really sick. That definitely wasn't in the promo pics and other people's pictures of the company's faceups weren't so green either. 2) didn't order the faceup and I've never seen blank sculpts..so no...Wolf looks nothing like the company photos. But I've seen enough Dias to know what to expect, even blank. 3) again...blank doll and never saw blank sculpts or enough owner photos. 4) Phonolus was always a sculpt that I wanted so I know what he looks like. I seen pictures of people with the jointed hands and they looks good. The actual thing looks just as good. * Were you satisfied with the product? 1) Yes.... the outfit was really great quality. The wig...I didn't like the color but that was my problem. Faceup...um...NO. 2) Despite ordering Dia and Wolf on the same day. Their resin color was completely different. I had planned to swap bodies for them...luckily it wasn't that off...but there was still an obvious difference. Kind of happy and not at the same time. UPDATE: it was way too late to do anything about the chipped wrist on Dia coz this happened a year after I ordered him. 3) This time round, both dolls had the same resin color so yes, happy. Hands were cool to have. Now I don't have to keep on changing the rings every time I put on another head. 4) Yes * If you weren't satisfied, how did the company solve your problem? 1) I don't plan to bother them with it. If I really hate it I'll just paint over it myself. But I won't be using their faceup service in the future that's for sure - the outcome is too unpredictable. 2) What is there to complain about. THEY WILL NEVER RESOLVE THIS PROBLEM. Since differing resin colors and thin resin around the edges are NOT CONSIDERED A PROBLEM FOR THEM. 3) This has nothing to do with me not being satisfied. Instead, I'm extremely satisfied. I just wanted to comment that Victoria was extremely accommodating to combine my orders and extend my layaway so I could pull this order off. I miss her so much~~ 4) I was worried something would go wrong with their new PR but luckily all was well. * Would you order from this company again? Yes. Please offer Photon, Gluino, Albany in the future. Amen. * Would you buy this company's products second-hand? Clothing...maybe if it was cheap. Doll.....no. A head or a hand maybe.