*What did you order? Nion X-mas kit * When did you order? 11/28/07 * How was the communication? Excellent! I asked a few questions on their Q&A board, and received a reply within the next day or so. I also requested default faceup, but with a slightly different color for the eyebrows, as well as the color Luciferin for the eyes, since they were going to send random SOOM eyes anyway. Both requests were honored exactly! I also emailed them later after I placed the order and asked them to ship to a different place, since I'd gone home for the holidays, and they did this as well without any problems. * How easy was it to pay? Quite easy. * How long did it take to ship? Shipped 12/11/07, arrived a few days later (I believe on the 15th, if I remember correctly). * Was the quality appropriate for the price, in your opinion? Definitely! * Did the item look like the sales pictures? The eyebrows were shaped differently than I thought they would, but overall she's even more gorgeous in person than in sale photos. * Were you satisfied with the product? Couldn't be happier!