What did you order? Beryl, with outfit, no face up or blushing When did you order? May 7th How was the communication? Very good! How easy was it to pay? Used paypal w/ no problem How long did it take to ship? about 12 weeks Was the quality appropriate for the price, in your opinion? YES! her seam lines are pretty obvious, but that does not bother me at all, and they will remove them for an extra cost. Her outfit is stunning! Very well made with quality fabrics and lace. She was packed very carefully with foam between all of her joints and arrived with no scuffs or scratches at all. Her resin is quite thick and heavy; she feels very sturdy. She's a brick house! Did the item look like the sales pictures? Yes, mine was blank, but her outfit & wings are spot on! Were you satisfied with the product? Yes! The entire experience dealing with Soom was great. She was well worth the wait IMO. I'd order from them again with no reservations.