* What did you order? Soom Spinel with default face up and jointed hands, plus an outfit * When did you order? November 2008 * Did you order directly from the company, or through a distributor or dealer? Company * How was the communication? Very, I messaged them a couple of times and recieved answers back very quickly and informatively * How easy was it to pay? Very easy, I paid by paypal. * How long did it take to ship? A month * Was the quality appropriate for the price, in your opinion? Excellent, worth every penny, such fantastic work regarding the doll, its face up was perfect and the jointed hands were magnificent. The outfit was even better than I imagined. * Did the item look like the sales pictures? Exactly, uncanny! * Were you satisfied with the product? Completely * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? Definitely, they are my favourite doll company * Would you buy this company's products second-hand? I have and will again, the products never diminish in quality.