Soom Feedback (ALL)

Jul 26, 2005

    1. * What did you order? Soom Spinel with default face up and jointed hands, plus an outfit
      * When did you order? November 2008
      * Did you order directly from the company, or through a distributor or dealer? Company
      * How was the communication? Very, I messaged them a couple of times and recieved answers back very quickly and informatively
      * How easy was it to pay? Very easy, I paid by paypal.
      * How long did it take to ship? A month
      * Was the quality appropriate for the price, in your opinion? Excellent, worth every penny, such fantastic work regarding the doll, its face up was perfect and the jointed hands were magnificent. The outfit was even better than I imagined.
      * Did the item look like the sales pictures? Exactly, uncanny!
      * Were you satisfied with the product? Completely
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? Definitely, they are my favourite doll company
      * Would you buy this company's products second-hand? I have and will again, the products never diminish in quality.
       
    2. * What did you order?
      Gena [Cream White] with faceup option and extra pair of eyes.
      * When did you order?
      December 6th, 2008
      * Did you order directly from the company, or through a distributor or dealer?
      From SOOM.
      * How was the communication?
      My questions were usually answered within the 48 hours of being posted. They were very polite, though they did quote a wrong date on when it would be shipped. It was alright though, it shipped the Monday after the Friday they'd quoted.
      * How easy was it to pay?
      Very easy. I used my credit card.
      * How long did it take to ship?
      About 17 days. Not too bad at all. They mailed her on the 23rd of December and I received her the 26th. (Went ahead and got express shipping)
      * Was the quality appropriate for the price, in your opinion?
      Most definitely. The faceup is flawless, though she was strung a little loosely. But the doll is amazing.
      * Did the item look like the sales pictures?
      Sure did. If not better.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I plan on it as soon as I can.
      * Would you buy this company's products second-hand?
      Most likely.
       
    3. * What did you order?
      Soom Topaz Honeydew with default eyes and wig :fangirl:
      * When did you order?
      October 3, 2008
      * Did you order directly from the company, or through a distributor or dealer?
      right from SOOM.
      * How was the communication?
      It was good, but I always had to ask to get new information. They do not update their shipping schedules, so I repeatedly had to ask. But customer service was always really friendly.
      * How easy was it to pay?
      Very easy. I used paypal. They kept good track of my layaway payments too.
      * How long did it take to ship?
      It took a little over a month after I paid her off, but I kind of expected it with the huge MD rush...
      * Was the quality appropriate for the price, in your opinion?
      I think so... the sculpt was gorgeous, and the faery parts are awesome in real life. They seem to have resolved some of the issues others had been having.
      * Did the item look like the sales pictures?
      I think so :D
      * Were you satisfied with the product?
      Yes!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I'm in a split for a head right now...
      * Would you buy this company's products second-hand?
      Most likely.
       

    4. * What did you order? Mecha Angel wigs and clothes
      * When did you order?January
      * Did you order directly from the company, or through a distributor or dealer?direst
      * How was the communication?excellent
      * How easy was it to pay?very easy
      * How long did it take to ship?just a week even though I added to the order
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures?Yes
      * Were you satisfied with the product?Yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? I have​
       
    5. * What did you order?
      1 set of Soom eyes(couldn't find the right colour anywhere else~)*_*

      * When did you order?
      Febuary 9th, 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Direct

      * How was the communication?
      Didn't experience much of it... I got an order confirmation, a payment confirmation, then an order in transit/tracking info email. While I can't say how they're Q&A process works out, what I did get was efficient concise confirmations on what I needed to know.

      * How easy was it to pay?
      Point and click~ They sent a payment request, I pay it, done. Paypal eat your heart out~

      * How long did it take to ship?
      Put the order down on the 9th(Sunday), and item arrived on the 13th(Friday). :thumbup

      * Was the quality appropriate for the price, in your opinion?
      I'm a total newb to this hobby, so I can't say if the prices are appropriate, but I'm quite happy with what I paid/got.

      * Did the item look like the sales pictures?
      Not sure what to expect, but the product exceeded expectation. I love the way they look, although I wish they could make glass eyes like that...:D

      * Were you satisfied with the product?
      Si Senior~:)

      * If you weren't satisfied, how did the company solve your problem?
      No Comprende~;)

      * Would you order from this company again?
      Most likely, once the need for more stuff kicks in~ *Tick, tock, tick tock*:blush

      * Would you buy this company's products second-hand?
      Most probably.
       
    6. * What did you order?
      Soom Spinel, a shirt, eyelashes, fishnet stockings, leggings and a tank top.
      * When did you order?
      Order placed on the 13th. Paid off on the 19th
      * Did you order directly from the company, or through a distributor or dealer?
      Through the company
      * How was the communication?
      Communciation was great. They answered all my questions quickly.
      * How easy was it to pay?
      I just used paypal. I was a little nervous because I was paying a bit at once and then more when funds transfered to my paypal account. So it was sort of like layaway? I had to check around to make sure I was doing everything right. But it probably wouldn't have been the case if I'd just paid in full all at once.
      * How long did it take to ship?
      I recieved the shipping notice on the 24th and it arrived on the morning of the 26th. So a little less than two days.
      * Was the quality appropriate for the price, in your opinion?
      Definately. Very high quality. :D
      * Did the item look like the sales pictures?
      Exactly. All exact, if not BETTER.
      * Were you satisfied with the product?
      Very satisfied. They did however send me stockings instead of the leggings that I ordered. I'm sure it was easy to get mixed up since they were the same fabric (pink with dots). I notified them via the Q.A. board, and they sent the correct item! Imagine my suprise when I checked the mail to see a little envelope from Soom. >w<
      * If you weren't satisfied, how did the company solve your problem?

      Soom sent me the correct item. :D I also got to keep the lovely stockings. <3
      * Would you order from this company again?
      Definitely. :D
      * Would you buy this company's products second-hand?
      Already have (waiting for it to arrive) and will continue to do so. So many nice stuff that goes out of stock. :O
       
    7. * What did you order?
      MD Euclause
      * When did you order?
      Oct 22 2008
      * Did you order directly from the company, or through a distributor or dealer?
      Directly
      * How was the communication?
      Excellent as always
      * How easy was it to pay?
      Very easy, paypal - one payment
      * How long did it take to ship?
      3 months and 2 weeks
      * Was the quality appropriate for the price, in your opinion?
      YES
      * Did the item look like the sales pictures?
      Better in person
      * Were you satisfied with the product?
      Utterly satisified
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      I have been ordering from them for 1 year now, probably will not stop ordering for at least another 6 months LOL
      * Would you buy this company's products second-hand?
      Yes, as long as the products were cared for by the seller
       
    8. * What did you order? pastels, glue, eyelashes, accessories, brushes
      * When did you order? Feb 2
      * Did you order directly from the company, or through a distributor or dealer? Directly from the company
      * How was the communication? immediate notices
      * How easy was it to pay? very easy: paypal
      * How long did it take to ship? 5 days
      * Was the quality appropriate for the price, in your opinion? all items were of superb quality, and the prices were very low
      * Did the item look like the sales pictures? exactly
      * Were you satisfied with the product? very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? absolutely
      * Would you buy this company's products second-hand? yes
       
    9. * What did you order?
      Honeydew Topaz
      * When did you order?
      When she was released, but on layaway
      * Did you order directly from the company, or through a distributor or dealer?
      From Soom
      * How was the communication?
      Easy- I got confirmation of payments when I asked for it
      * How easy was it to pay?
      Fairly easy, the layaway programme is not hard to understand
      * How long did it take to ship?
      About 3 weeks after the final payment
      * Was the quality appropriate for the price, in your opinion?
      Completely, Some of the seam lines are quite big but the resin is beautiful and the sculpts very well done
      * Did the item look like the sales pictures?
      Not quite,the doll itself did but her clear resin was a lot more orange than the promotion pictures
      * Were you satisfied with the product?
      Yes- only the extreme orangness of the opaque resin was a let down as it meant I couldn't got for the colour scheme I planned.
      * Would you order from this company again?
      Already have!
      * Would you buy this company's products second-hand?
      yes- they have great quality dolls ( I also got MA rex in December)
       
    10. What did you order?
      Vesuvia Poison Kiss and a DAAE head
      * When did you order?
      Nov/Dec 2008
      * Did you order directly from the company, or through a distributor or dealer?
      directly from the company
      * How was the communication?
      still waiting on answer
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      nearly 4 months
      * Was the quality appropriate for the price, in your opinion?
      yes
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      no at first, see below
      * If you weren't satisfied, how did the company solve your problem?
      Soom sent and Asil head instead of the Daae head
      * Would you order from this company again?
      yes!
      * Would you buy this company's products second-hand?
      depends on what it would be

      Soom fixed the mistake with lightning speed, they received the returned head on 4/6, I received my Daae head 4/7 and they will be refunding my shipping for the returned head
       
    11. * What did you order?

      Mecha Angel Sabik Elf and a long silver MA sized wig.

      * When did you order?

      16th January 2009

      * Did you order directly from the company, or through a distributor or dealer?

      Ordered directly from the company.

      * How was the communication?

      Really good. I posted up on the Q&A board whenever I had questions or had to update my order. Jin Lee almost always got back to me within 24 hours. The longest I had to wait for a reply was 48 hours.

      * How easy was it to pay?

      It was easy because I chose to pay by Paypal.

      * How long did it take to ship?

      Close to three months.

      * Was the quality appropriate for the price, in your opinion?

      I think so. The resin feels a lot different from my DoD and Luts doll and the seam lines are bit rough in places, but nothing some careful sanding won't fix.

      * Did the item look like the sales pictures?

      It does, I guess. I can't say it's exactly the same because I ordered my sabik elf without a face up ^^;

      * Were you satisfied with the product?

      Yes, and no. I'm satisfied with how the doll looks, but what I'm not satisfied with really is that Soom kept pushing the shipping date back and back. They gave me four shipping, but they weren't able to keep to any of those dates. I'm not angry, because I know that Soom is extremely busy with all the MD doll orders lately, but I don't think they should give shipping dates until they know for certain that they can ship dolls out on those dates.

      Also, my sabik elf has to be the dirtiest doll I've ever received from a company. There were a few minor black marks on the body which I cleaned away, but other than that, it was also covered in dust. Not resin dust, but normal house-dust >__> Not sure what to make of that really.... other than that though, I'm satisfied with my doll.

      * If you weren't satisfied, how did the company solve your problem?

      I didn't complain about the black marks or the house-dust. As for the bogus shipping dates? I haven't complained about it either since I know Soom are really busy. I don't want to waste their time sending them emails to complain about their shipping when I've already received my doll ^^;

      * Would you order from this company again?

      I already have. I've got a Glot and Glati ordered and paid for and I'll likely buy other dolls from Soom too in the future.

      * Would you buy this company's products second-hand?

      Only if the doll/product is in very good condition.
       
    12. * What did you order?
      Soom Gena Head
      * When did you order?
      April 7, 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Through Company
      * How was the communication?
      They reply so quick and so kind!
      * How easy was it to pay?
      Very Easy. No problems!! :D

      * How long did it take to ship? 4 friggin days! It arrive today!

      * Was the quality appropriate for the price, in your opinion?
      Since it get sent to faceup artist, she say:"The quality is great! There was no imperfections seen except near the neckhole area...? I don't know if this is all common with Soom heads but the neck area has been deeply indented multiple times. :\ "

      ...I just checked the head again to see any marks for slight inperfections and ran into that. O_o;; You should ask Soom about it immediately.

      * Did the item look like the sales pictures?
      faceup artist: "Yep, it did. They looked just like in the sales picture!"

      * Were you satisfied with the product?
      Im sure I will be ( I only say that because it get sent to Faceup artist)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again? Hell yes--four days are nothing! :fangirl:

      * Would you buy this company's products second-hand?
      YES! I love Soom! :fangirl:
       
    13. * What did you order?
      Three pair of eyes- two silicon, one acrylic
      Two shirts, one bloomer... no resin products.

      * When did you order?
      3/11/2009

      * Did you order directly from the company, or through a distributor or dealer?
      From Soom

      * How was the communication?
      They responsed my question within about two days. (Q&A board)

      * How easy was it to pay?
      Credit card. pretty easy

      * How long did it take to ship?
      About a month

      * Was the quality appropriate for the price, in your opinion?
      The shirts are really nice! Worth the price!

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Yes!

      * Would you order from this company again?
      Of course!

      * Would you buy this company's products second-hand?
      Yes.

      *Other thoughts

      Soom forgot to ship one of the silicon eyes. I post this issue on their Q&A board and got a reply in two days. On the third day, they ship out the missing eyes by EMS to me.
       
    14. * What did you order?
      Beryl, Sard, and Dia

      * When did you order?
      Beryl May 2008
      Sard June 2008
      Dia January 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Company

      * How was the communication?
      Excellant

      * How easy was it to pay?
      Very easy with paypal and layway

      * How long did it take to ship?
      After final payment
      Beryl 2 months
      Sard 1.5 months
      Dia 3 weeks


      * Was the quality appropriate for the price, in your opinion?
      Absolutely

      * Did the item look like the sales pictures?
      Better than the sales pictures

      * Were you satisfied with the product?
      Extremely satisfied

      * Would you order from this company again?
      Absolutely

      * Would you buy this company's products second-hand?
      Yes

      *Other thoughts
      Very pleased with Soom. Faceups are beautiful and resin is first class.
      I would like to see more clothing supplied by Soom.
       
    15. * What did you order?
      FFD Cream White Sabik, jointed hands, a shirt and some underwear.​

      * When did you order?
      September 17th, 2008.​

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Soom.​

      * How was the communication?
      Pretty good, up until an isolated incident where someone added a snarky remark to my order information. After that, things were good again.​

      * How easy was it to pay?
      Very, I paid with layaway. I had a couple that were a day late because of the need of food coming before the need for resin, but there were no problems. PayPal also froze my final layaway payment. That situation was handled well too.​

      * How long did it take to ship?
      Two months, almost three. But they were kind enough to acknowledge that I would no longer be at this address in June (though I did say I would be willing to wait as long as it took) and sent him out that very week. It only took four days for him to make it here.​

      * Was the quality appropriate for the price, in your opinion?
      YES. Yes, yes, yes.​

      * Did the item look like the sales pictures?
      Even better!​

      * Were you satisfied with the product?
      Very.​

      * Would you order from this company again?
      Yes, and I plan to!​

      * Would you buy this company's products second-hand?
      If I can't find what I want at Soom's site, then absolutely.​
       
    16. * What did you order? mini gem aren with stock face up
      * When did you order? start of month (may 09)
      * Did you order directly from the company, or through a distributor or dealer?
      Direct from company
      * How was the communication? Excellent, answered q & a within 2 days
      * How easy was it to pay? very, used paypal
      * How long did it take to ship? 1 week after payment!!
      * Was the quality appropriate for the price, in your opinion? I'm new (she's my 1st) but i think so
      * Did the item look like the sales pictures? yes she's gorgeous!!
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes
       
    17. What did you order? Super Gem Spinel blank face in NS
      * When did you order? May 6th 2009
      * Did you order directly from the company, or through a distributor or dealer? Company
      * How was the communication? Quiet on their end, but the order status page was easy to check.
      * How easy was it to pay? Very easy as they tell you address and since I knew total was able to pay soon as I ordered.
      * How long did it take to ship? Very fast they shipped 3 days later and he arrived while I was on vacation on May 12th.
      * Was the quality appropriate for the price, in your opinion? I did think the resin seemed on the light weight side compared to say Uni doll, and they cost less but not by much. Still will be anxious to see how he holds up.
      * Did the item look like the sales pictures? I would like if they posted blank faced pics as would be easier to see how much he does look like his pic.
      * Were you satisfied with the product? The doll itself is nice, and I am esp. fond of the packaging, as well as adding a wig and eyes, but I would have liked options on size of eyes as well as wig style.
      * If you weren't satisfied, how did the company solve your problem? Didn't bother telling them about wig and eyes, not that big a deal.
      * Would you order from this company again? Depends on the doll. I mean I do like saving so if I can find same second hand willing to do that more.
      * Would you buy this company's products second-hand? Yes for sure as I want Sabik or Rex or even Lupin.
       
    18. *What did you order? Limited MD Heliot
      * When did you order? 26th December 08
      *Did you order directly from the company, or through a distributor or dealer?
      Direct from company
      * How was the communication? Excellent, promptly answered Q&As and added eyes to my order
      * How easy was it to pay? Very, used debit card
      * How long did it take to ship? About 5 months later :sweat
      * Was the quality appropriate for the price, in your opinion? Yes...but some of the resin seems a little weak and there was a LOT of resin dust still in his joints that has caused me health paranoia
      * Did the item look like the sales pictures? Yes, he is very handsome and even better than the sale pictures
      * Were you satisfied with the product? Yes and no. The excess resin dust has really put me off being around my doll.
      * If you weren't satisfied, how did the company solve your problem? They have not yet answered my Q&A
      * Would you order from this company again? Honestly? No I don't think I would after this. I know Soom were in a rush to get out the Heliots after so many delays which were unacceptable but leaving resin dust in the doll is a safety hazard to the customer.
      * Would you buy this company's products second-hand? Possibly
       
    19. They didn't mark down as asked but more importantly, they shipped him to the wrong address. I asked for them to changed the address and they noted it in the comments box, but musn't have looked at it before shipping him. Instead they sent it to the original address.

      * What did you order?
      Heliot+wig+shoes+eyes

      * When did you order?
      8th of January 2009.

      * Did you order directly from the company, or through a distributor or dealer?

      Direct.

      * How was the communication?
      Good, questions were answered in a day.

      * How easy was it to pay?
      Paypal, simple.

      * How long did it take to ship?
      20 weeks + 4 days (144 days.)

      * Was the quality appropriate for the price, in your opinion?
      Yes, he came with a few marks but nothing which couldn't be removed with a magic eraser. He seems a little...rushed though. I just assumed he would be of a higher quality in a way.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?

      -

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes.
       
    20. * What did you order? a 9-10 Wig, some lingerie and socks
      * When did you order? 29th of May
      * Did you order directly from the company, or through a distributor or dealer? Direct from the company.
      * How was the communication? Very good - they confirmed the order, then told me when it was posted.
      * How easy was it to pay? Paypal... nothing more needs to be said.
      * How long did it take to ship? A week, no more.
      * Was the quality appropriate for the price, in your opinion? Very high quality.
      * Did the item look like the sales pictures? Yeah, pretty much the same.
      * Were you satisfied with the product? Yes - except that the suspender belt didn't have any elastic in it, which means my SD can't wear it, and the wig is slightly bigger than I anticipated.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Hell yeah... I want one of the dolls!
      * Would you buy this company's products second-hand? Not sure.