Soom Feedback (ALL)

What did you order?
Super Gem Lupin with custom face up and body blushing

* When did you order?
I can't recall the exact date. It was 2008

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Amazing! I had a lot of contact with them as I had ordered a custom face up. They responded quickly. Took a change I wanted to make with no problem and encouraged me to ask questions about my order at anytime.

* How easy was it to pay?
Paypal, simple.

* How long did it take to ship?
2 Months.

* Was the quality appropriate for the price, in your opinion?
Expensive with those options but it was my choice and he is worth every penny. *hugs him*

* Did the item look like the sales pictures?
Well not really as I order a custom face up but his mould and body are even more beautiful than the pictures. In terms of does he look like my custom picture? Yes and 20,000 times more amazing. The detail in is beard is the work of a true professional artist.

* Were you satisfied with the product?
Only about a Million percent! They even peirced his ear for me.

* If you weren't satisfied, how did the company solve your problem?
Oh I am believe me.

* Would you order from this company again?
Yes. I'm currently saving for my second custom Super Gem with blushing. The first one was so perfect. I HIGHLY recommend them.

* Would you buy this company's products second-hand?
I don't have a need too but I can't see why not.

 

* What did you order?
Heliot Monthly Doll

* When did you order?
29th December 2008 on two-part layaway. Paid off 28th January 2009

* Did you order directly from the company, or through a distributor or dealer?
Direct.

* How was the communication?
No problems there. They responded quickly to enquiries on the Q&A board. However, internal communication seems to be a bit of a mess as I was told on the Q&A board that my order would be shipped in a week when it had in fact already been shipped that day.

* How easy was it to pay?
No problem paying by Paypal.

* How long did it take to ship?
Ah yes. That one. Five months, and I was one of the lucky ones who seemed to have jumped the queue.

* Was the quality appropriate for the price, in your opinion?
Hm. One leg part was not drilled through, meaning that I could not attach his hooved legs. Half of both heads was rough and lumpy, which would really scupper a good faceup. I was able to smooth them out with a microabrasive, but would have wished that I didn't have to do that. Also, the upper part of the torso piece (it is a strange hoop-shaped bit that fits inside the torso) was not attached and will have to be stuck on with superglue. Also, the OE head had a miscats mouth, with an extra bit of resin that could not be removed easily. Also, part of the outfit was missing. I also ordered some jointed hands and some boots that Soom kindly agreed to add to the order. However, they forgot to include the hands, which were to be for that doll.

* Did the item look like the sales pictures?
Yes, although it is often diffiuclt to see what the product will actually look like from Soom's heavily-Photoshopped pictures.

* Were you satisfied with the product?
The product is lovely. A beautiful sculpt, as ever. However, the mistakes with my order and the blips in the doll were not what I would expect from a manufacturer of expensive, luxury goods.

* If you weren't satisfied, how did the company solve your problem?
They responded quickly to my messages on the Q&A board and sent the hands immediately. I have returned the undrilled leg and OE head, which they have replaced, as well as the wings. They refunded my postage into my Paypal account.

* Would you order from this company again?
I would have to be really, really taken with a monthly doll to order another one. If nothing else, the unreasonably long wait sort of takes the edge of it.

* Would you buy this company's products second-hand?
Yes, if they didn't attract such stratospheric prices!

 

* What did you order?

SOOM Teenie Gem Violet

* When did you order?

April 2009

* Did you order directly from the company, or through a distributor or dealer?

Directly.

* How was the communication?

Very good, my questions were always answered promptly.

* How easy was it to pay?

Very easy. I paid through Paypal.

* How long did it take to ship?

2 months =(

* Was the quality appropriate for the price, in your opinion?

Definitely.

* Did the item look like the sales pictures?

Yes. Except for the hair colour which was a little bit off.

* Were you satisfied with the product?

Yes.

* Would you order from this company again?

Already did =)

* Would you buy this company's products second-hand?

Sure.

 

* What did you order?
MD-Dec 08 Heliot
* When did you order?
2nd January 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly from Soom
* How was the communication?
Communication was perfect. Jin Lee replied to every payment notices and question I posted quickly and kindly.
* How easy was it to pay?
Very easy. Layaway through Paypal.
* How long did it take to ship?
6 months. It was a long but expected amount of waiting time (at least to me).
* Was the quality appropriate for the price, in your opinion?
I'm sort of a newbie when it comes to BJD but I strongly believe I got my money's worth out of my Heliot
* Did the item look like the sales pictures?
Heliot is even more beautiful in real life!
* Were you satisfied with the product?
Oh yeah!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already did hehe. And will do it again...and again!
* Would you buy this company's products second-hand?
I dont see why not but at the moment I dont need to. I prefer to buy it directly from Soom unless I've missed a certain product.

 

* What did you order?
Tan Gena
* When did you order?
Placed the order July 3, confirmed July 5
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
None needed
* How easy was it to pay?
Very easy with Paypal
* How long did it take to ship?
I have no idea when she shipped since I never got a shipping notice, but she arrived here by surprise July 11
* Was the quality appropriate for the price, in your opinion?
Yes. I hope the tan won't fade due to sunlight though!
* Did the item look like the sales pictures?
It was hard to tell what the tan looked like since the photos of her are washed out but I did like what I got. The sculpt looks like her sales pictures.
* Were you satisfied with the product?
So far I love her!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, but I would prefer to get a shipping notice next time.
* Would you buy this company's products second-hand?
I have before and was pleased!

 

* What did you order?
MD Heliot

* When did you order?
12-30-08 (put on 4 month layaway)

* Did you order directly from the company, or through a distributor or dealer?
Company
* How was the communication?
Excellent, all my Q&A/emails have always been responded to within a day

* How easy was it to pay?
Easy, layaway terms easy to understand

* How long did it take to ship?
2 months after layaway was complete

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Even with all the over-photoshopped pictures, yes

* Were you satisfied with the product?
At first no, see below

* If you weren't satisfied, how did the company solve your problem?
Was shipped with 2 left hooves (fixed that by trading with a DOA member who received 2 right hooves) and one of the God Hands was not drilled, so I had to send it back. Currently awaiting the arrival of the fixed hand (Soom did let me know they received the defective and are sending my new one shortly)

* Would you order from this company again?
Perhaps, if they figure out a way to better deal with the massive amounts of orders from MDs

* Would you buy this company's products second-hand?
Yes

 

What did you order?
Super Gem Dia with custom face up and body blushing. I also requested her ears be peirced.

* When did you order?
June 30th.

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Amazing! They responded quickly and granted me 2 of 4 requests I made.

* How easy was it to pay?
Paypal, simple.

* How long did it take to ship?
6 days!

* Was the quality appropriate for the price, in your opinion?
Her legs were strung very loose and there was some detail missing from the custom face up but I'm overall happy with her. *hugs her* I think if you're buying an expensive doll they should take time for the little things.

* Did the item look like the sales pictures?
Well not really as I order a custom face up but her body is even more beautiful than the pictures, with the blushing. In terms of does she look like my custom picture? Yes but there was some detail missing. I requested brown eyes shadow beneath her eyebrows and her cheeks to have a pink blush both were sadly not put onto the doll. But she still looks great. I think the reason they missed out details was because they were trying to ship her out fast, I would sooner of had them work on her a little long than rush her and ship out fast though.

* Were you satisfied with the product?
Yes. Though some of the custome detail wasn't present, they still did a really good job on her.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. But mainly clothing, I don't intend on buying any more dolls.

* Would you buy this company's products second-hand?
I don't have a need too but I can't see why not.

 

* What did you order?
2 wigs, 3 pairs of eyes, 2 pairs boxers, 1 sweater
* When did you order?
Tuesday July 7th
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company's website
* How was the communication?
Excellent - I encountered one small problem as they let me know the sweater I ordered was out of stock & asked if I would like a refund or a substitute and I was able to substitute for a very similar item.
* How easy was it to pay?
Very easy - paid via paypal
* How long did it take to ship?
Ordered on Tuesday, received it on Wednesday which was amazing considering it was held up another day for me to respond about the out of stock item!
* Was the quality appropriate for the price, in your opinion?
Definitely
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
very much so
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Most definitely, I plan on becoming a good customer as I love their line
* Would you buy this company's products second-hand?
Already have

 

* What did you order?
Super Gem Male Dia with custom faceup, a wig, eyes, and some clothes

* When did you order?
Placed order on July 8, but Soom was on vacation so confirmation was on the 13th

* Did you order directly from the company, or through a distributor or dealer?
Direct from company

* How was the communication?
Soom answered all questions within 24 hours

* How easy was it to pay?
Easy peasy, I used paypal

* How long did it take to ship?
From confirmation to ship date was exactly 1 week

* Was the quality appropriate for the price, in your opinion?
Definitely!!

* Did the item look like the sales pictures?
Dia looks even better in real life

* Were you satisfied with the product?
OMG yes, plus the free wig and eyes were awesome, and so was a cute little phone charm (screen cleaner with pic of rosette dolls on it)

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes yes!!!

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Amber Monthly Doll
* When did you order?
February 3
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company's website
* How was the communication?
Very good. Always got prompt replies to my questions.
* How easy was it to pay?
Very easy - paid via paypal
* How long did it take to ship?
Five months but that's how the montlies dolls are running and she was worth the wait.
* Was the quality appropriate for the price, in your opinion?
Definitely
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
very much so
* If you weren't satisfied, how did the company solve your problem?
My faun hand arrived with a broken finger and the company promptly replaced the hand and matched the blushing perfectly.
* Would you order from this company again?
Already have.
* Would you buy this company's products second-hand?
Possibly

 

* What did you order?
Glati+outfit

* When did you order?
3rd of March 2009.

* Did you order directly from the company, or through a distributor or dealer?
Direct.

* How was the communication?
Good, questions were answered in a day.

* How easy was it to pay?
Paypal, simple.

* How long did it take to ship?
5 months.

* Was the quality appropriate for the price, in your opinion?
He had residue around his eyes and in the eyewells but it came off easily.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

What did you order? Soom Laoh Super Gem Blank in NS as well as 3 shirts.
* When did you order? June5th 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct from company
* How was the communication? Poor in most cases, I always used the Q&A and one time was even passed over as saw they had replied to others. But my main problem was getting dates for shipping and then dates would pass and still no doll. Was told 3 different dates and then on 4th was told August 21st but discovreed doll was shipped on August 7th. Never got an email. If I hadn’t gone to see would not have known.
* How easy was it to pay? Easy as used CC through PP
* How long did it take to ship? A little over 2 months
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Well other then being blank the basic idea was there
* Were you satisfied with the product? Not 100% magnet was out of head and if I hadn’t seen it might have become lost.
* If you weren't satisfied, how did the company solve your problem? Didn’t tell them.
* Would you order from this company again? No
* Would you buy this company's products second-hand? Only way I would get any Soom dolls or products would be second hand.

 

* What did you order?
Boots for SD13 size
* When did you order?
7/08/2009.
* Did you order directly from the company, or through a distributor or dealer?
directly.
* How was the communication?
N/A cause after order I get message for confirm an order and shipment with in 3 day
* How easy was it to pay?
easy, paypal.
* How long did it take to ship?
7 day after ordered
* Was the quality appropriate for the price, in your opinion?
absolutely.
* Did the item look like the sales pictures?
yes very very Nice!!
* Were you satisfied with the product?
very.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
yes!
* Would you buy this company's products second-hand?
nop. I like new product for boots

 

* What did you order?
Soom Godo

* When did you order?
Last month? something like that...

* Did you order directly from the company, or through a distributor or dealer?
through the company

* How was the communication?
decent I suppose... I had a question about layaway that never got answered... maybe I wasn't using their board right

* How easy was it to pay?
very easy

* How long did it take to ship?
within the proper time that I paid for

* Was the quality appropriate for the price, in your opinion?
well the face-up was decent though I probably wouldn't commission someone $50 for it but you know, it's a default face-up I really liked the colours they used ^-^
They sent me a couple free-bes like a wig and a pair of eyes with some eye putty so I was pleased.

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
other than the heinously loose stringing >.< which I will have to redo before I can really pose him proper, I'm very satisfied.

* If you weren't satisfied, how did the company solve your problem?
n/a what can they do other than restring my boy ? lol

* Would you order from this company again?
yup

* Would you buy this company's products second-hand?
already have, I bought a previously owned soom doll before.

 

* What did you order?
I ordered a Soom Dia Male with Jointed Hands
* When did you order?
July 29, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the Company

* How was the communication?
Great, they answered every question I had within a day. And they let me order jointed hands.

* How easy was it to pay?
Very Easy, I used Paypal.

* How long did it take to ship?
Five Days.

* Was the quality appropriate for the price, in your opinion?
Yes, the bodies and resin are beautiful. One of the nicest resins that I've touched, very smooth.

* Did the item look like the sales pictures?
Even better.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definately.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? - Soom MDs Glati and Glot with default face ups

* When did you order? - 27th February 09 (day they were released)

* Did you order directly from the company, or through a distributor or dealer? - Ordered directly from the company

* How was the communication? - Communications with Soom have always been pleasant for me. Whenever I post a question on the Q&A board, Jin Lee usually gets back to me within 24 to 48 hours.

* How easy was it to pay? - Paid with Paypal, so it was easy.

* How long did it take to ship? - As I had my dolls on a two month layaway (but I finished paying them off within two weeks instead of a month), it probably sped up my order a little when it came to shipping them out. In total, including weekends, it took almost 5 months as my dolls were shipped on the 23rd of July 09.

* Was the quality appropriate for the price, in your opinion? - Yes, my Glot and Glati arrived seams-free even though I didn't pay for seam sanding. Their face ups were gorgeous as well.

* Did the item look like the sales pictures? - The face ups did, yes.

* Were you satisfied with the product? - I was, save for a slight problem. One of my dolls were shipped to me with two left hands.

* If you weren't satisfied, how did the company solve your problem? - I reported the problem to Soom and Jin Lee requested for me to send the left hands back to them. As soon as they received the hands, they shipped (via EMS) the a correct pair of hands to me. All in all, it took a little over two weeks for the problem to be corrected, but that was mostly because of the postal service being slow =__=

* Would you order from this company again? - Definitely. I already have XD

* Would you buy this company's products second-hand? - I would definitely consider it as long as the item/doll in question isn't badly damaged.

 

What did you order?
Glot (blank and no extras), s-hooks, Gem-sized tights

When did you order?
March 4th, 2009

Did you order directly from the company, or through a distributor or dealer?
Direct

How was the communication?
As expected: I received an email with the order confirmation, and an email with a shipping notice when the order shipped. I did not use the Q&A, so I can't comment on it.

How easy was it to pay?
Very easy. I outlined the terms of the layaway in my order, and just sent a Paypal payment when each installment was due.

How long did it take to ship?
Order shipped August 18th, 2009. I was prepared for a long wait, so I did not find the long wait time unacceptable. Once shipped, the box arrived within two days.

Was the quality appropriate for the price, in your opinion?
Very much so... Glot is absolutely adorable and worth every penny.

Did the item look like the sales pictures?
Yes, to an extent. I am aware that the MD sales pics are highly overworked and photoshopped, but the doll does look as expected. The tights are very well-made and even better than the sales pics!

Were you satisfied with the product?
Absolutely.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
Yes.

 

What did you order?
Glati w/outfit and 24 pack of pastels.

When did you order?
March 7th, 2009

Did you order directly from the company, or through a distributor or dealer?
Direct

How was the communication?
Excellent. I never waited more then 3 days for a response, and that was only if I left a message over the weekend or Jin Lee was on vacation.

How easy was it to pay?
Yes. I insta-paid but the layaway process is also easy to work.

How long did it take to ship?
6 months + a few days from order date, however once shipped it took less then 4 days.

Was the quality appropriate for the price, in your opinion?
Very much so

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
No. The body was female and the resin fumes and chunks were massive in his limbs.

If you weren't satisfied, how did the company solve your problem?
I have left a message in the Q&A so we will see what happens.

Would you order from this company again?
I have already, however once those items come...NO.

Would you buy this company's products second-hand?
Yes.
__________________

 

* What did you order?
Glot, with clothes, no faceup.

* When did you order?
5th March

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Standard

* How easy was it to pay?
Straightforward enough.

* How long did it take to ship?
Over 4 months!

* Was the quality appropriate for the price, in your opinion?
Mostly yes. Doll was fine, although one hoof leg was slightly over-sanded on the locking joint so it is a little kicky. The optional feather wing is rather fragile for the fitted pins to hold so I will likely have to improvise another mounting method.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
Not applicable

* Would you order from this company again?
Already have

* Would you buy this company's products second-hand?
Yes

 

* What did you order? - A box full of clothing and shoes, Gem and Super Gem sizes.

* When did you order? - August 21, 2009

* Did you order directly from the company, or through a distributor or dealer? - Directly from the company.

* How was the communication? - Excellent. Soom sent an order confirmation immediately, kept my order information updated on their website, and sent a notice with tracking number as soon as my order shipped.

* How easy was it to pay? - Very easy, with Paypal.

* How long did it take to ship? - Only a few days! My order arrived on August 28.

* Was the quality appropriate for the price, in your opinion? - Yes, I'm 100% pleased with the clothes and shoes I ordered.

* Did the item look like the sales pictures? - Actually, the fabrics are even nicer than I expected from the website pictures!

* Were you satisfied with the product? - Yes, completely satisfied.

* Would you order from this company again? - Definitely! I've always been happy with my Soom orders, and I know I'll be back for more.

* Would you buy this company's products second-hand? - I already have, and I'm sure I will again.