What did you order? Souldoll Liddell with a custom face-up. When did you order? Feb 29th How was the communication? Good, usually within 1-2 working days. How easy was it to pay? Very easy with Paypal. How long did it take to ship? A little too long for my liking, just under four months. Was the quality appropriate for the price, in your opinion? Yeah sure. Did the item look like the sales pictures? Liddell looked much better in person than in the sales pictures, but that may just be because of the custom face-up I ordered. Were you satisfied with the product? Yes, although there are some cracks in the resin between the fingers on her right hand and some pretty bad seams, it's nothing I can't fix. If you weren't satisfied, how did the company solve your problem? I haven't bothered to contact the company again after the whole problem with shipment dates never going through (I was told two dates that she would ship but didn't until the third date in which she did ship), the only thing that I'm not satisfied with is the cracked fingers, but I can't fix them myself without having to mess around. Would you order from this company again? Only if there was a doll that I HAD to have, which isn't likely. Would you buy this company's products second-hand? If there was another Souldoll that I wanted then yeah sure, it'd probably ship quicker too.