I just got this in my inbox today. o.o;; ------------ This mail is hearty apology and writing that ask understanding that send to customer who ordered Lune and Paris(L.U). Limpid urethan that make at our company is high-quality product that import in France. We should send out doll because is imported in the Korea in mid-February normally. But, inflation and situation that miss income date of unit cost more than 3 times happened suddenly in France's Urethan manufacturing company. We departed from a country to meet France's Urethan manufacture head office person in charge end, last weekend while person in charge liaises by e-mail and FAX at our company. If speak result, Urethan was available import as the South Korea again. But, unit cost rose more than 3 times than existent price, and I could send out doll after about 20 ~ 30 day. We suffered a lot of damages because of sudden change item of the France company, and confused . But, it is customer who have waited that we think as is really sorry. We apology heartily point that date that receive doll by this circumstance is delayed much and point that do not cope more rapidly. We will take all responsibilitys that our company happens to this problem. Lower part is the best method that we can present for solution of problem. * Customer who ordered now O.L are sending out doll normally. O.L that we use is low stage than L.U, but it is good product. We will do so if want that change to O.U. And difference 30$ will pay back immediately. Also is hard as wait for a long time or customer who condition is will do total amount Refund if want. Of course, it is possible that wait L.U. And we who change to O.U that select L.U to sell new product shoes that customer receive by gift of mind desire . New shoes image in the shopping mall raise be going to Saturday ~ Friday. We apology heartily giving customer anxiety to this problem again. Our company promises that this mistake is not again forward, and we ask customers understanding heartily. We ask contact after receive this mail. Thanks. Your ball-jointed doll as dreaming a soul SOULDOLL ----- I ordered a L.U. Paris, that I was planning on selling anyway. I guess this means that I can just go ahead and ask for a refund, since it'll probably be a while before they can ship him, if he's even made yet?