1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Stacy's Pink Ocean Feedback

Mar 22, 2021

    1. I couldn't find any feedback re service from this company, so please add any experiences you have/have had with them here!

      Please copy and paste this template, then give your responses. :)

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?
       
      #1 mxwutter, Mar 22, 2021
      • x 1
    2. * What did you order?
      Studio Naiko Duke M head in Normal
      * When did you order?
      07-20-2021
      * How was the communication?
      Fast and easy
      * How easy was it to pay?
      Very easy with PayPal
      * How long did it take to ship?
      Shipped on 09-04-2021
      Arrived on 9-30-2021
      (Via China Post)
      * Were there any missing or broken items in your order?
      No, everything was well packed.
      * If there were any problems with your order, how did the company handle them?
      N/A
      * Would you order from this company again?
      Yes
       
      #2 chlowo, Nov 30, 2021
      • x 2
    3. * What did you order?

      Y.Cen Chi Ye Ver.3.0 with human jointed hands

      * When did you order?

      November 2022

      * How was the communication?

      Anytime I had a question, submitted via the “Contact Us” page on their site, I always received an emailed reply no later than 24 hours later.

      * How easy was it to pay?

      Layaway via Paypal

      * How long did it take to ship?

      The option to pay for the approximate shipping estimate ahead of time or wait until Stacy's had received the doll to calculate the updated shipping price was available during checkout.

      I decided to wait until I'd finished my layaway to inquire what shipping options would be available and the costs.

      Once they'd gotten back to me with which shipping options were available, I paid and received the tracking ID that same day. He shipped April 28th and was delivered May 3rd.

      * Were there any missing or broken items in your order?

      No, everything arrived perfectly intact and with all ordered items.

      * If there were any problems with your order, how did the company handle them?

      N/A

      * Would you order from this company again?

      Definitely. This was my first time shopping with Stacy's and I'm satisfied with the overall transaction process.
       
      #3 seventh.seraph, May 9, 2023
      • x 1
    4. * What did you order? I placed two orders within 2 weeks of each other. First was a Echo Town Ygritte -LuuusiQ 1/4 girl then 2 weeks later a Rosen Garden Rosekyon head and body.

      * When did you order? The Girl was July 6th 2023 and the boy July 26th 2023.

      * How was the communication? Pretty good. They let me do layaway so I was able to make the payments on both although at times I think I mixed us both up.

      * How easy was it to pay? Very easy I just sent payments via PayPal and always indicated the order number and item I was paying for.

      * How long did it take to ship? Both arrived yesterday. I knew boy was coming, but when I saw a second box on porch I thought was another doll I just paid off. Turns out it was the Echo girl.

      * Were there any missing or broken items in your order? No. Everything for both was perfect. Although was disappointed the box had no Rosen Garden box, just a weird bag. Lots of bubble wrap but first doll I have ever bought new that had no company box.

      * If there were any problems with your order, how did the company handle them? N/A

      * Would you order from this company again? If it was in stock yes, but I need to compare both bodies to other makers to know sizes I am even looking for. The clothes for the Echo Town girl are pricey and not the style I picture for her.
       
      #4 animemom, Feb 1, 2024
      • x 1