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Sugarble feedback (2010)

Nov 16, 2010

    1. SUGARBLE - http://sugarble.com/egmain.htm

      * What did you order?
      Sugarble Rudy with wig, face up and Patrick special parts.

      * When did you order?
      September 6, 2010

      * How was the communication?
      Very easy! I had already send them a few emails asking questions about my order (whether it was possible to get special parts from another one of their dolls with my Rudy). They were quick to answer and their English was very good.

      * How easy was it to pay?
      Very easy, they have paypal.

      * How long did it take to ship?
      They shipped my doll September 29th, one day before they said they were to ship it.

      * Was the quality appropriate for the price, in your opinion?
      The doll was worth every cent to me, both considering the great quality of the doll and face up and considering the extras that came with. (I ordered the Jekyll special parts and got a pair of angel wings with it.)

      * Did the item look like the sales pictures?
      The doll was identical to the pictures, both the quality of the face up and their sculpt was just as the pictures of their doll.

      * Were you satisfied with the product?
      Yes, Very!

      * If you weren't satisfied, how did the company solve your problem?
      ---

      * Would you order from this company again?
      Yes, definitively! If they give out a new doll I want, I won't hesitate a moment to buy it.

      * Would you buy this company's products second-hand?
      Yes, the quality is very good and I didn't notice any particular weaknesses in the sculpt that might be prone to breaking, so it shouldn't be any trouble to buy second hand.
       
    2. * What did you order?
      Sugarble Hellena, with faceup and unblushed fantasy parts

      * When did you order?
      February 4th, 2010

      * How was the communication?
      Great! I sent an email with my order, and they responded very quickly and politely. They double checked my order, verified the details, gave me the correct total and told me where to send payment via paypal.

      * How easy was it to pay?
      Very easy, they have paypal.

      * How long did it take to ship?
      My doll was scheduled to ship on the 21st, they shipped her out on the 15th, and she arrived on the 18th!!:aeyepop:

      * Was the quality appropriate for the price, in your opinion?
      Very good quality, the resin appears even, and there doesn't seem to be any marbling even though she's got gray resin. Plus, they included all kinds of extras for me! Very worth the price.

      * Did the item look like the sales pictures?
      Yes, the faceup and parts look just like the pictures.

      * Were you satisfied with the product?
      Yes, Very!

      * If you weren't satisfied, how did the company solve your problem?
      ---

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes, I would.
       
    3. :aheartbea Positive :aheartbea


      * What did you order?
      Sugarble 70cm Genie.

      * When did you order?

      June 6th ordered through website. Paid in full June 8th 2011

      * How was the communication?
      Exceptional. Seriously. They always responded within 2 days. Perfect English. Even emails me out my tracking number after posting it on the website.

      * How easy was it to pay?

      Very easy, they have paypal.

      * How long did it take to ship?
      They said my doll would ship July 8th. I got my tracking number June 1st. And he was home by July 6th, He would have come on the 4th but you know, no mail on the 4th of July. My very Independent boy :) Honestly, this is the fastest I have ever received a doll, EVER!

      * Was the quality appropriate for the price, in your opinion?
      YES! The resin is high quality, nice and thick and heavy. Very durable ( I've dropped the hands a few times) More than fair considering other companies prices.

      * Did the item look like the sales pictures?
      YES, it's even better. In some of the pictures the body looks like it has long arms or short legs. In actuality he is VERY proportionate. His face blank looks exactly like the black face posted on Sugarble.

      * Were you satisfied with the product?

      Yes, Very!

      * If you weren't satisfied, how did the company solve your problem?
      ---

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes, I would.
       
    4. * What did you order?
      Sugarble Adela with fullset outfit

      * When did you order?
      December 25th, 2012

      * How was the communication?
      Wonderful! They promptly answered all of my questions and I was notified when she was shipped.

      * How easy was it to pay?
      Very easy through PayPal.

      * How long did it take to ship?
      Only one month; she shipped January 24th, 2013.

      * Was the quality appropriate for the price, in your opinion?
      Yes for the most part, but the limited outfit was incredibly expensive and actually cost more than the doll itself. However, Sugarble was very generous and gave me an estimated $106 in free gifts! One of the gifts was her default wig, so I basically got upgraded to a fullset for free:D

      * Did the item look like the sales pictures?
      Beside the fact that I purchased her in Normal Skin rather than the Pure Bright shown in the photos, both the face up and the outfit looked exactly like the promos.

      * Were you satisfied with the product?
      Absolutely!

      * Would you order from this company again?
      I would.

      * Would you buy this company's products second-hand?
      This I'm hesitant about because each doll is really personalized for its first owner.
       
    5. * What did you order?
      Sugarble Juniper with faceup, Blushed deer parts, and a wig

      * When did you order?
      April 4th, 2013

      * How was the communication?
      No communication necessary :) But they sent the shipping email as soon as she was shipped!

      * How easy was it to pay?
      Very easy through PayPal.

      * How long did it take to ship?
      About a month and a half

      * Was the quality appropriate for the price, in your opinion?
      Oh, absolutely. Her faceup and parts blushing were FANTASTIC and I am so so happy with her.

      * Did the item look like the sales pictures?
      Heh, I think my girl looks better <.<

      * Were you satisfied with the product?
      Absolutely!

      * Would you order from this company again?
      I plan to!

      * Would you buy this company's products second-hand?
      I wouldn't need to, I would love to just order directly from them :)
       
    6. * What did you order?
      Naga tail in bright white, unisex torso in WS and Adian head with face-up

      * When did you order?
      Placed the order December 29th, 2013 during their create your own doll event

      * How was the communication?
      Very little required but the one question I asked was promptly replied to.

      * How easy was it to pay?
      Very easy (credit card through paypal)

      * How long did it take to ship?

      Ordered on Dec. 29th, shipping notice was sent to me Jan. 21st and he arrived at my house Jan. 24th.

      * Were there any missing or broken items in your order?
      Nope. Everything arrived perfectly fine. There was actually an extra grasping hand I wasn't expecting included and some little snacks/sweets tucked in the box, too.

      * If there were any problems with your order, how did the company handle them?
      Not applicable

      * Would you order from this company again?
      Absolutely. The doll is lovely, the service was excellent and I couldn't be happier with my purchase.
       
    7. * What did you order?

      A purple tail, grey intersex body with Patrick head and face-up and an emerald tailed, white intersex body with Rudy head and face-up

      * When did you order?

      6th March 2014

      * How was the communication?

      Excellent they answered several questions I had within 24 hrs

      * How easy was it to pay?

      Simple using paypal

      * How long did it take to ship?

      Shipped with EMS on 11th April 2014 (less than 5 weeks from order)

      * Were there any missing or broken items in your order?

      No everything was perfect. They also included extra grasping hand for each doll as well as line. s hooks, instructions, free tail brushing on one and cute little birth certificates.

      * If there were any problems with your order, how did the company handle them?

      Not applicable

      * Would you order from this company again?

      Yes definitely!