SUGARBLE - http://sugarble.com/egmain.htm * What did you order? Sugarble Rudy with wig, face up and Patrick special parts. * When did you order? September 6, 2010 * How was the communication? Very easy! I had already send them a few emails asking questions about my order (whether it was possible to get special parts from another one of their dolls with my Rudy). They were quick to answer and their English was very good. * How easy was it to pay? Very easy, they have paypal. * How long did it take to ship? They shipped my doll September 29th, one day before they said they were to ship it. * Was the quality appropriate for the price, in your opinion? The doll was worth every cent to me, both considering the great quality of the doll and face up and considering the extras that came with. (I ordered the Jekyll special parts and got a pair of angel wings with it.) * Did the item look like the sales pictures? The doll was identical to the pictures, both the quality of the face up and their sculpt was just as the pictures of their doll. * Were you satisfied with the product? Yes, Very! * If you weren't satisfied, how did the company solve your problem? --- * Would you order from this company again? Yes, definitively! If they give out a new doll I want, I won't hesitate a moment to buy it. * Would you buy this company's products second-hand? Yes, the quality is very good and I didn't notice any particular weaknesses in the sculpt that might be prone to breaking, so it shouldn't be any trouble to buy second hand.