TATA'S PARADISE Feedback (ALL)

* What did you order?
several shirts and shoes
* When did you order?
2008_2010
* How was the communication?
With Customer service
* How easy was it to pay?
bank on the net
* How long did it take to ship?
2 days
* Was the quality appropriate for the price, in your opinion?
Yes,Ratio is very good
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes,waiting the new
* Would you buy this company's products secondhand?
Yes.can save money​

 

* What did you order? A shirt, a pair of pants, pair of shoes, wig, and some underwear

* When did you order? 10/24/2012

* How was the communication?

* How easy was it to pay? Easy. One click with paypal. Got the payment failed message, but less than an hour later, my status changed showing they got my payment.

* How long did it take to ship? It took 5 days to ship according to EMS, arriving at Shanghai on the 29[SUP]th[/SUP]; My order status changed on my order page on Nov. 1[SUP]st[/SUP]. However, thanks to hurricane Sandy, my package was stranded in Shanghai until the 6[SUP]th[/SUP]; my mailwoman dropped it off here this afternoon.

* Was the quality appropriate for the price, in your opinion? They look to be. My boy has yet to arrive, so I will have to hold my breath until I can actually put the clothes on.

* Did the item look like the sales pictures? Very much. Almost better.

* Were you satisfied with the product? Quite.

* If you weren't satisfied, how did the company solve your problem? No problems.

* Would you order from this company again? Most definitely.

* Would you buy this company's products second-hand? Don’t see why not. If the former owner took good care of the items, then sure.

 

* What did you order?
SD13 sized Jacket, Hoodie, Jeans, Beanie, Glasses, and a whooole lot of Silicone Kips

* When did you order?
Ordered --May 5
Shipped --May 11
Got Shipping Notice --May 13
Received --May 16

* How was the communication?
Eh... not very good. I think it's primarily a language issue. I have an older-ish Iplehouse YID, and they were kind of known for narrow hips and long skinny legs... so I forwarded the measurements ((which are close enough to SD13)) and asked if a certain pair of pants would fit... they responded with "sorry we do not have this size clothes" .... which kind of didn't really answer my question.

I took a gamble and order the pants anyway :P

But if you look at the Q&A board, you'll see a lot of instances of miscommunication

They did respond the very next day, how ever. Just keep your vocabulary nice, quick, simple and clear!

* How easy was it to pay?
Navigating through the website can be a little tricky. It took me a while to figure out how they want customers to fill in their mailing info... turns out you need to put in your ENTIRE address into the "Address" slot... and keep the ZIP CODE/POSTAL CODE slot empty
But once you get past that point, it's Paypal to the rescue!
You will most likely have some sort of an "Error" message pop up. Wait a day or two to see if it clears.

* Was the quality appropriate for the price, in your opinion?
Absolutely! The clothes were very well made and well packaged... and the fabric they used for the items I ordered work well in SD scale... I'm actually surprised that they don't price these a little higher.
...and it also turns out that the pair of pants I took a chance and ordered anyway fit my YID Ryushin ^^

They also sent me extra Silicone Kips... and they sent me a free bonus cigarette prop >.> ... hehe

But, the pair of glasses that I purchased was a little flimsy and warped. I may have just ended up with a dud... but with a bit of careful fussing, I can make them work.

I did find the shipping to be a wee bit high, though... so you might want to consider making a large/group order with them.
They also charge poundage... but again, it stings a little less with a larger order

* Did the item look like the sales pictures?
Pretty darn close... maybe even a little better!

* Were you satisfied with the product?
I am very happy with my order ((except for the glasses though! XD))

* If you weren't satisfied, how did the company solve your problem?
I'm not really going to bother them over that pair of glasses ... as I've said before... with a bit of fussing, I can make them work!

* Would you order from this company again?
Ooh, absolutely! But I'd need to be interested in enough items to justify the shipping cost

* Would you buy this company's products second-hand?
Yes, for sure!

 

* What did you order?
SD-sized doll carrier, 3 shirts, 1 vest, 3 pairs of pants (all SD-size)

* When did you order?
Ordered - April 27
Shipped - May 7th (notified on May 5th)
Received --May 16

* How was the communication?
I placed my order right at the start of their holiday but they confirmed my order the next day and sent me an e-mail with the tracking number when it shipped. And because of the holiday, they didn't respond to my Q and A for a few days.

* How easy was it to pay?
Easy using Paypal. I didn't have any problems putting my information in like some have had.. although, after paying I did get the infamous paypal error. I left a Q and A message to ask if they received the payment and they did. So, I guess it's just a glitch not to worry too much about.

* Was the quality appropriate for the price, in your opinion?
Yep! Everything is very nicely made, no loose threads/seams/etc. I'm surprised it's not more expensive but I guess the shipping makes up for that... (Their 'cheap' shipping is really First Class so it takes much longer than EMS e_e)

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I'm very happy with what I ordered.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely, but I'd probably just go with their EMS. First class tracking from China to the US takes too long and doesn't really provide much tracking anyway.

* Would you buy this company's products second-hand?
Yes.

 

What did you order? 4 Pairs of stockings
* When did you order? 15/04/2013
* How was the communication? Terrible. :\
* How easy was it to pay? Easy - paypal.
* How long did it take to ship? I have yet to receive my items :\
* Was the quality appropriate for the price, in your opinion? I never received my items so I cannot make a statement here.
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem? Any attempts to communicate with the seller about my issue has been ignored. From the tracking information that I was given it appears the items have been sent to a completely wrong location. They were sent to the US. Whilst I live in Australia I checked my shipping details to ensure it wasn't my error and it appears I have entered my details in correctly. I just don't understand how there could be such a large error in postage.
* Would you order from this company again? Never.
* Would you buy this company's products second-hand? Would depend on the items being sold. I'd only buy them if I saw them in person first considering I do not know was their products are like yet.

 

* What did you order?
Underwear, a knit hat, a shirt, a pair of bracers (wristbands) and a tiny Bible.

* When did you order?
06/17/2013

* How was the communication?
Good, though slow. By the time they emailed my tracking number, my order had already been in transit for several days. That's not an issue, though. They likely deal with a large amount of orders, and I can't fault them for being busy.

* How easy was it to pay?
Easy, Paypal. Though as other people have stated, I too got the "payment failed" message. I was expecting it and already knew it was just a glitch, as my payment went through just fine.

* How long did it take to ship?
Shipped 6/22 and arrived 6/27. I used the ePacket shipping option ($10), and was pleasantly surprised by how quickly my order arrived!

* Was the quality appropriate for the price, in your opinion?
Yes! I'm quite pleased with the items. They even sent a little cigarette prop as a free gift. Nice!

* Did the item look like the sales pictures?
Indeed they do.

* Were you satisfied with the product?
Yes, very much. Tata's prices are very reasonable, and I must say I LOVE the ePacket shipping option.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. Though, so many of the items seem to always be "sold out". Bummer.

* Would you buy this company's products second-hand?
Yes, and I have in the past.

 

* What did you order?
MSD shirt, two 70cm outfits, underwear, sunglasses, silicone cap, a few props

* When did you order?
7/16/2013

* How was the communication?
Ok. They responded to my Q&A post in a few days.

* How easy was it to pay?
Easy with PayPal.

* How long did it take to ship?
Order was shipped on 8/11/2013 and I received the order on 8/15/2013. The Shinsengumi uniform I ordered required 25-35 days to ship.

* Were there any missing or broken items in your order?
The belt for the Shinsengumi uniform was missing. However, I received 2 gifts with my order: an SD size clipboard and goggles.

* If there were any problems with your order, how did the company handle them?
They responded to my issue on the Q&A board in a few days and sent me the missing belt. I received it on 8/28/2013 along with a small gift (a small magic eraser).

* Would you order from this company again?
Yes, I am very happy with the items I ordered, and I am satisfied with how they responded to my issue and took care of the problem.

 

* What did you order? A veriety of cloths wig and one prop
* When did you order? 4 months ago
* How was the communication? Teribal, long pouses short and unhelpfull have been egnord too
* How easy was it to pay? yes through pay-pal but order form has yet to change it's status to payed or confirmed
* How long did it take to ship? still hasn't shipped 4 months
* Were there any missing or broken items in your order?
* If there were any problems with your order, how did the company handle them? havn't receved anny usfull help
* Would you order from this company again? never

 

* What did you order? A fur wig, boots, gloves, shirt, pants, and a lucky bag. All items listed as in-stock and ready to ship.

* When did you order? December 7, 2013

* How was the communication? Terrible. My tracking showed my order shipped on December 20, but after two weeks with no change in the tracking, I posted on the Q&A to make sure everything was ok. I got no response. I sent an email, and again got no response. Eventually I filed a paypal dispute because I was afraid the package was lost and I only had a few days left before the dispute option expired, and all I wanted was a response from the seller. (Also Tata's had gone on vacation.) Even with the dispute there was still no reply from Tata's. My tracking finally updated after 27 days with no change, when it arrived in the US in Chicago. Only after that happened did Tata bother to respond to me (and in terrible text-speak, which is unprofessional and doesn't help with the language barrier). Their excuse was to blame Chicago for the delay, when it was obvious by the tracking that my package spent less than 24 hours in Chicago, and nearly a month in limbo in Tata's office/China. The response also told me to use EMS next time, and not the "treasure" shipping which said plainly on the website had an average of seven shipping days. There's not going to be a next time, because I won't order from a company that won't answer simple questions unless you submit a dispute. I understand it's a busy time, but it's the responsibility of a business to plan for that. If they had just bothered to dash off a quick line before I had to open a dispute it would have helped.

* How easy was it to pay? Easy.

* How long did it take to ship? Six weeks.

* Was the quality appropriate for the price, in your opinion? Quality varied, but was mostly average to below average. The lucky bag was generous, but there are a lot of obvious flubs in the sewing and short-cuts (things like belts and belt loops are just raw strips of pleather, and the materials all feel cheap.) Also, the fur wig was matted and nasty-looking, made of cheap fur, sized way too large for even my melon-headed SD-13 boy, and didn't even have the bottom edge hemmed.

* Did the item look like the sales pictures? Sometimes.

* Were you satisfied with the product? It's all right, but not worth the trouble it caused.

* If you weren't satisfied, how did the company solve your problem? They didn't.

* Would you order from this company again? Never.

* Would you buy this company's products second-hand? Possibly, but there's better quality to be had elsewhere.

 

* What did you order? Many clothing/accessory items. Order total was about $141 and was a group order with two other people besides myself.

* When did you order? February 18th, 2014

* How was the communication? Awful! I never received a tracking number until a day after the package arrived. The package itself was the wrong order and I sent to messages to the Q&A and one to TATA's e-mail... NO RESPONSE for over a WEEK! Total I sent 4 messages before finally getting a reply. TATA explained that she was preparing for a wedding and honeymoon and asked me to take pictures of the items which I did that night. Four days later I finally got a response which confirmed the mistake. But then she asked me to send the package to the right customer in Chicago and she would reimburse me for the shipping later. She never made any offer to me such as a partial refund or anything, I was shocked that this was her solution. 8 e-mail exchanges later, on top of the 4 already sent to her, and still nothing has happened. UPDATE: Me and the other customer who got my package decided to just work with each other to exchange the packages. But Tata did not cover the extra shipping cost.

* How easy was it to pay? Easy of course. It did say failed but the payment did go through.

* How long did it take to ship? less than a month but it was a wrong package.

* Was the quality appropriate for the price, in your opinion? The hat and pants did not fit so I'm going to have to alter them. The hat just looks funny, but the pants look nice, still don't fit tho

* Did the item look like the sales pictures? Close

* Were you satisfied with the product? Not entirely for all I had to go through to get them.

* If you weren't satisfied, how did the company solve your problem? They didn't and I give up dealing with them.

* Would you order from this company again? Never.

* Would you buy this company's products second-hand? Possibly.

 

* What did you order?
Several clothes, accessories, etc.
* When did you order?
July 19, 2014
* How was the communication?
Pretty good so far.
* How easy was it to pay?
Very easy - Paypal. Also a lot of people mentioned how after they paid there would be a error message that said,"Payment failed."
Same thing happened to me. Just contact Tata's about it and they will have received your payment. They say it usually takes about 36 hours for your payment to go through.
* How long did it take to ship?
August 1, 2014
* Was the quality appropriate for the price, in your opinion?
Sure.
* Did the item look like the sales pictures?
Yes and it's better than the pictures.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I had no problems with them.
* Would you order from this company again?
Of course, I've actually ordered them the fourth time. Waiting on my 4th order to be shipped.
Though I do wish their other items that are sold out to be restocked.
Also they give you gifts along with your shipment.
* Would you buy this company's products second-hand?
I guess if it is good then sure.

 

* What did you order? Two wigs, two shirts, and a pair of jeans.
* When did you order? 7/29/2014
* How was the communication? Eh. Slow. I sent a message confirming payment on the 29/30[SUP]th[/SUP] and did not get a reply until the 7[SUP]th[/SUP] of this month. I finally got an email with my tracking number on the 20[SUP]th[/SUP].
* How easy was it to pay? Easy. With Paypal.
* How long did it take to ship? According to the tracking info, my order shipped out of China on the 17[SUP]th[/SUP], so 19 days to ship. Got to me on the 21[SUP]st[/SUP].
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yep~
* Were you satisfied with the product? Quite~
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I think so, yeah.
* Would you buy this company's products second-hand? Sure!

 

* What did you order? Two jackets, a hoodie, glasses, a bag, gloves, belt and some other tiny things.
* When did you order? 08/08/2014
* How was the communication? Good, I wrote them asking why it told me "Payment failed" after I paid with PayPal and they responded fast about the issue.
* How easy was it to pay? Paypal.
* How long did it take to ship? 12 days before the order shipping out, DHL arrived a day later at my house (Europe) so once shipped it was very fast. The box was super distorted though, like as if someone sat on it - luckily nothing broke.
* Was the quality appropriate for the price, in your opinion? Yes, cheap things can look cheap but that's just fine. Example: When closing the leather jacket the backs of the studs become visible and they look terrible, all bend and squeezed and out of shape. When you want to prop up the collars of the jackets, you see there is simple black fabric on the back instead of the same 'leather' the jacket is made of, so that might look weird. The pockets on my things were just for show, not usable too.
* Did the item look like the sales pictures? Sort of, some things look just nicer in well-done photos.
* Were you satisfied with the product? Yes, one item was missing from my order though...
* If you weren't satisfied, how did the company solve your problem? I messaged them about the missing item, we'll see what they say.
* Would you order from this company again? Probably if they get the items I want back in stock (too much out of stock stuff on their page!) or get some new interesting things.
* Would you buy this company's products second-hand? Yes.

 

What did you you order? Two pairs of pants, a shirt, a wig, and a set of eyes
When did you order? Aug 17, 2014
How was the communication? There wasn't really any. I got the payment failed, waited about 36 hours (which seems to be what they reply with all the time), got my payment confirmation before those 36 were up. The only thing that annoyed me is that I got my tracking number about 28 hours after my package had first attempted to be delivered. I got a notice in the mail that I had a package at the post office, picked it up first thing in the morning that day and about noon I got my tracking number. -_-
How easy was it to pay? Easy, I waited on the payment failed and it went through without an issue
How long did it take to ship? Hard to tell exactly because I never got the tracking number until the very end, but the whole thing only took 10 days start to finish
Was the quality appropriate for the price? I think so. I haven't gotten my doll yet, so that will be the true test, but they look good
Did the item look like the sales pictures? Yeah. The wig is more "messy" than I thought it would be, but that's ok
Were you satisfied wit the product? So far!
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Yeah, but it would be nice if they had less out of stock items. Makes it hard to get anything
Would you buy this company's products second-hand? Yep!

 

* What did you order?
Double zip jacket, arm bracers, shirt, gloves

* When did you order?
September 2014

* How was the communication?
Order confirmation, no shipping notice. They replied quite promptly when I reported a problem.

* How easy was it to pay?
Easy - PayPal

* How long did it take to ship?
About 5 weeks, due to some kind of shipping error in China. The parcel was never shipped from the sorting office and was returned to Tata's with no explanation. The second time they sent it to me it took about 4 days.

* Was the quality appropriate for the price, in your opinion?
Yes. The jacket has working pockets and the shirt buttons are to scale. The shirt buttons are backed by poppers though, which means you can't really leave any undone, because it looks weird. But Ok for the price and nicely made.

* Did the item look like the sales pictures?
Yes. Although the jacket was longer and not the same style as I thought, still like it though.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
No problem with the product, only with non-delivery.
After waiting 4 weeks for delivery with EMS I emailed to ask about it. They told me the parcel was returned to them by Chinese postal service with no explanation given so they would send it again. I didn't discover when it was returned to Tata's or when they were planning to send it again if I hadn't asked.

* Would you order from this company again?
Probably not. The items were good, but the shipping was much more than from anywhere else where I can buy similar items. I wasn't very happy about having to pay as much in shipping fees as the cost of a few small items. I'm even less happy about it after the shipping mess. If there was an airmail option I probably might though.

* Would you buy this company's products second-hand?
Probably not. I prefer to buy new.

 

* What did you order? A hooded shirt and a pair of pants.

* When did you order? October 2014

* How was the communication? Pretty good, responded relatively quick to my questions.

* How easy was it to pay? Used Paypal, had a payment error message, but then they messaged me letting me know it went through.

* How long did it take to ship? About two and a half weeks.

* Was the quality appropriate for the price, in your opinion? Yes! Everyone was just as described and fit perfectly!

* Did the item look like the sales pictures? To a T!

* Were you satisfied with the product? Yes!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes!

* Would you buy this company's products second-hand? Most likely.

 

What did you order?
Silicon cap, eyelashes, shoes, two SD tops, glasses, headband.


When did you order?
Placed Order: 11/9/2014
Payment Confirmed: 11/10/2014
Received Shipping Notice and Tracking Number: 11/18/2014 (the shipping number told me the package had been accepted by the sort facility on the 15th)
Package Arrived: 12/1/2014


How was the communication?
I didn't contact them with any questions, but the emails telling me that my payment went through and that my package was sent arrived in a timely manner.

How easy was it to pay?
Easy with PayPal. I received the “PayPal payment failed!” message, but received a payment confirmation email from Tata’s the next day.

How long did it take to ship?
Placed Order: 11/9/2014
Payment Confirmed: 11/10/2014
Received Shipping Notice and Tracking Number: 11/18/2014 (the shipping number told me the package had been accepted by the sort facility on the 15th)
Package Arrived: 12/1/2014


Were there any missing or broken items in your order?
The box was a little banged up, a result of going through customs, but everything was neatly packaged and there was no damage at all.


If there were any problems with your order, how did the company handle them?
No problems.

Was the quality appropriate for the price, in your opinion?
I think so. I've found the quality of the items I ordered to be exquisite, particularly the shoes. Everything is very well made.


Did the item look like the sales pictures?
Exactly.


Were you satisfied with the product?
Yes, definitely.


Would you order from this company again?
Definitely. I am very pleased with my purchase.

Would you buy this company's products second-hand?
Most likely, if they were in good condition.

 

* What did you order?
Several shirts and pants

* When did you order?
2014

* How was the communication?
My friend help me to order those items...so no communication!
No clue but my friend has no problem with TATA'S PARADISE.

* How easy was it to pay?
My friend bought items first and then I paid her cash.
She pay with her local bank with them: )

* How long did it take to ship?
2-3 days to her hometown in China.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products secondhand?
No

 

* What did you order?
Boots for a 1/6 doll.

* When did you order?
November 18, 2014

* How was the communication?
Received a tracking number in email on 11/24. They requested a delivery confirmation which I clicked after the box arrived. There were no problems or additional communication necessary.

* How easy was it to pay?
Easy - Paypal!

* How long did it take to ship?
From time of order to arrival was 15 days.

* Was the quality appropriate for the price, in your opinion?
Yes, plus they added gifts to the box.

* Did the item look like the sales pictures?
I bought a pair of NO:SHO140 boots in Gray. The color is powder blue, not silver-gray as in the last two photos. The first few photos are closer to actuality. Instead of white, the stitching on the suede came in gray. It looks nice this way in person!

* Were you satisfied with the product?
Yes, the craftsmanship is very good

* Would you order from this company again?
I would, though keeping an open mind about colors and exactness of the photos.

* Would you buy this company's products second-hand?
Yes.

They look sharp, fit nicely and are well made. The doll can easily stand alone in them.

 

* What did you order?
1/3 drawstring pants, 1/3 briefs, EID short-sleeved top

* When did you order?
November 17, 2014

* How was the communication?
Emailed early December about tracking and received a quick email response! All other questions were also met very quickly and satisfactorily.

* How easy was it to pay?
Easy! Though the "payment error" that paypal displays after paying her is somewhat of a shock.

* How long did it take to ship?
About 10 days.

* Was the quality appropriate for the price, in your opinion?
Yes, it all seems very well-made

* Did the item look like the sales pictures?
Exactly as the images on the site!

* Were you satisfied with the product?
Yes, very much so.

* If you weren't satisfied, how did the company solve your problem?
I did have a problem with shipping (I chose the e-packet and I certainly don't plan to do so ever again) where it just would NOT leave China for nearly a month. However, the package DID arrive and she was very good about always emailing me back while I panicked.

* Would you order from this company again?
Certainly. Just not using that same shipping. It's better to pay extra for the EMS.

* Would you buy this company's products second-hand?
I don't see why not.