I paid for a Dreamingdoll boy body on the 31st August, straight away with paypal from Crobidoll. They confirmed the payment a few days later and all seemed good. 8 weeks later, I asked them the status of my package as their page states it takes 7~21 days to ship and it had gone over the time frame. They simply told me they will have it done soon. I waited a while longer. On 19th October I finally got impatient and asked when I am to get my body as others who had ordered the same thing on the 1st of October had already recived theirs. They said it will be out in a few days, and indeed on the 21st of October I got a shipping notice. I kept my eye on the tracking, seeing it arrive in the UK and get a cutoms charge, which was no proble. However I noticed it went to a depot that isn't my usual depot, so I rang up Parcelforce to enquire about it. It turns out the parcel has a differnt postcode to the one I provided, so it had gone to a differnt place in the UK, with the same road name but differnt postcode. They told me they cannot change the senders address unless the sender does it, or the delivery is failed. And as the address with the wrong postcode exists, I was adivsed not to pay the customs charge and let it be delivered incase someone takes in the parcel at this wrong address, and the best thing would be to let it be sent back to the sender after 3 weeks. I informed Crobidoll about this, and was simply told to pay the cutoms and I will recive the package. I repeated it is the wrong address on the parcel therefore I would not recive it, but they did not belive me and started becoming very hostile and rude when I asked them to readdress the parcel and send it back to me when it was returned to them. They kept telling me to pay the customs charge, and I paitently explained it would be sent to a differnt address if I did this, as even the tracking they sent me showed the delivery postcode as a differnt one to my address. I sent them maps showing the place it was being sent to and my actual home, and other things to try and explain. They finally agreed it was indeed addressed wrong, but said this: "Hi~!Sorry but we wrote down your address correctly. The internatinal post office said to us, it's not our mistake, one of the postmen in your country made mistake, so your package is in a wrong area and it is charged. They recognized it on the phone. Why don't you want to recognize it? Why do you think we made a mistake? We didn't make a mistake to you & your package. We don't know why the postman in your country made a mistake exactly. We can't control the shipping problem from the post man in your country and we can't control the mistake of the postman in your country. We don't understand why you don't want to trust us. We're disappointed you." I am not sure why they have a right to be angry with me, as I have done nothing to the parcel, I haven't even recived it! But in anycase, they agreed to refund me the money after the doll had been sent back to them on the 14th of November. Now it has been just over 3 weeks since the doll had been sent back to sender (This is the status on the tracking) and Crobidoll claim not to have recved it. I had asked if they could kindly investigate the parcel and refund me, and this was their reply. "Hi~!Thank you for your email. Sorry but we didn't receive your package from the customs in your country. If you want to know what happened to your package, you have to call the customs in your country. It's not our fault and you didn't want to & didn't try to trust us. We'll refund your money to you after we receive your package from the customs in your country." I am not sure what more I can do to try and get my refund, as its well over the paypal claim date, AND chargeback date. I will update if anything happens, but all I can say is I am quite disgusted witht heir service, as I did all the running around to try and even locate my parcel and solve the problem, while they simply repeated over and over again to pay the customs charge even after being shown the address is wrong.