The Vaith Feedback Thread (Just Dex!)

I purchased a Kstarr custom Reno wig from Vaith. Very friendly seller, great communication, quick shipping; I would definitely do business with her again.

Thank you so very much!

 

Bought some Luts shoes from Vaith. Responded promptly and sent out package quickly. Great to deal with!

 

I bought some outfits and a couple of pairs of shoes from Vaith. She was great to communicate with and even managed to get my package in the mail quickly despite having to contend with hurricane Fay! Now that's great service!

Thanks Dex! Hope we do business again sometime.

 

Vaith joined a group order that I did for Cool Cat. I am very sorry that she was displeased with how things ran. I explained in my first thread how the group order would run. Cool Cat, when ordering directly, does not allow for shipping total prior to placing the order. I explained that this group order is run differently from my other group orders right at the start.

I confirm all group orders with the invoice that I send from paypal, so people do not have two invoices - one for the items and one for the shipping. With Cool Cat ONLY, it must come after the order is placed. This was explained.

Past group orders, I have had people actually request that I NOT put their name on the list of participants. So I do not, as a habit, put up a list of participants. Now, if Vaith had explained to me that she would like to know how many participants were in the group order, in order to understand the shipping - that would have been a clear communication that I would have happily provided. There were 10 participants in the group order.

In every other group order I have ever done, participants PM me every time they change their mind on what they want to order. Many PM me at least once a week with changes, and updates. I have no problem with that. If Vaith had wanted to change her order or cancel items, she was free to do so at anytime.

I was sincere in my offer to either cancel the items with Cool Cat or to have someone else purchase them. It was her choice not to do so. It was no problem to me, or I would not have made the offer. She chose not to answer me to let me know either way.

The shipping was indeed my mistake. I had anticipated that her package would have to be shipped priority, but it came up that it could be shipped first class, so I shipped it first class - with insurance AND delivery confirmation. Since I use paypal shipping service to print my labels, the postage does not show. According to the receipt, her package was $2.87 for postage, $1.70 for insurance, and $0.18 for Delivery confirmation. A total of $4.75. I did NOT charge anyone for the paypal fees on this, even though Paypal charges me 0.39% on EVERY payment that comes in.

I have given Vaith a full and total refund on her shipping of $6.50. I apologize that I over estimated the shipping by $1.25. I try very hard not to do that. Usually I under estimate shipping and not only eat the paypal fee, but portions of the shipping as well.

Group orders are a lot of work and never easy to do. I try to make everyone happy. Please remember this is a volunteer position, not a paid one. I do not make a living doing group orders - only to help people out.

What Cool Cat sells on eBay is different and they work their pricing different than when you order from the site. It might be cheaper to order as an individual from eBay, but not from the site. I know, I've done both.

Vaith's order was only $34.00, she paid $8.75 in shipping and $1.67 in paypal fees for her order.

Yes, I did choose the higher shipping, and I paid the bulk of the extra. It was only an additional $3.00 per person for the faster shipping. I paid the rest of the additional since I choose it. 3-5 days verses 10-15 days. My experience has been that non-EMS shipping means longer in customs as well. And most folks want their items more quickly. I apologize if I assume that wrongly.

Again, I have apologized to Vaith for the overestimation of shipping. I can send her a photocopy of the receipt if she would like. I have refunded her ENTIRE shipping amount. I am sorry that she did not feel that she could communicate with me her concerns, or take me up on my offer to cancel her unwanted items, or allow me to refund her money for them and take care of them myself

The problem I see is a lack of communication. She posted in the group thread that she had PM'd me and I didn't respond. I never received her PM. I have only received two PM's from Vaith through this entire GO. Her initial PM, and the one today stating her unhappiness. I have saved all the PM's I've received for the current group orders, I rechecked and that was all I received.

Unfortunately, Vaith felt that she had to bring these problems to the entire board before discussing them with me privately. It is not the way I would choose to do business with anyone.

Again, I'm sorry she felt she had these issues, and many of them could have been solved with more direct communication.

 

I bought a Dolkot 60cm body from Vaith. The communication was extremely good. She's nice and patient. The shipping is fast. She shipped the body on the same day of the payment. And the body is of high quality. Though the post office made some little delay, this is a perfect deal. Strongly recommend her!

 

Excellent seller. I bought a wig from Vaith, and though it did take a while to get here (which was not the seller's fault at all) it was totally worth the wait. Thank you so much~!

 

Vaith did a great job restringing my boy and I bought some beautiful outfits from her as well. She's a total pro and a wonderful person! Much love!

 

Great feedback for Vaith!!
I bought a Sleeping Ryeon head from her, and everything was great!
the head came very well-packed, and she marked down the value for me xD

 

I purchased a pair of boots from Vaith. She kept me informed of shipping mishaps (post office's fault!!) and the boots finally arrived just as described. Thank-you for an excellent transaction!

 

++++positive++++
Vaith bought a pair of RuddyPeach Glass Eyes from me.
Nice buyer and fast payment.Highly recommend!^O^/

I hope I will trade with you again.Thanks~m(_ _)m

 

I bought an El-SS boy from Vaith. The deal went extremely smoothly and the boy is more than I could dream for. She even wiped off a part of the faceup for me! The shipping is super fast. (except for the gainesville mail system -lol-) All in all a great transaction! Thank you for selling me your boy I'll take great care of him. ^__^ *hugs*

 

I recently joined a GO for Luts run by Vaith and I can say I was quite pleased with how things went.

She was polite and informative the entire time and all my items were packaged with care, I wouldn't hesitate to join any group orders run by her in the future. 3
Thanks again!

 

I joined a Luts group order run by Vaith. She kept us informed of the order progress the entire time. When the items, they were packed promptly and shipped out. Thanks!

 

I bought a couple skirts and a coat from Vaith. She kept in contact with me and she shipped out my things quickly and they got to me within a day or so. I would buy from her again!

 

I participated in a Luts GO run by Vaith. Communication was excellent, my items were packed carefully and shipped quickly. I would definitely do business with Vaith again!

 

I bought a CP Lishe body from Vaith, and it's lovely! Fast shipping, friendly- couldn't be happier!

 

I participated in a Luts GO run by Vaith, and she keep the information update and I had great communication with her!
carefully packed my item, and ship the item really fast!
Thank you~

 

Quick shipping, good communication, packed carefully, very friendly, beautiful faceup and head. Thank you Vaith!!!!

 

I bought a CP El from Vaith. Easy communication and fast shipping. ^^ Great condition - definitely recommended!

 

I bought some shoes and a vest from Vaith and once again had a great transaction. ^__^ I wouldn't hesitate to buy from Vaith. ^__^