Think Pink! Feedback (ALL)

* What did you order?

Doll Chateu Bella WS without make-up and B&G high heel feet

* When did you order?

14/02/2013

* Did you order directly from the company, or through a distributor or dealer?

Directly from the company

* How was the communication?

good but at one point I didn't get an answer at all

* How easy was it to pay?

Easy because i was able to use Paypal

* How long did it take to ship?

I ordered 14/02/2013 and the doll was shipped 11/06/2013 and i'm still waiting for the high heel feet because they had to be re-ordered, the doll had been in the stock but the heels hadn't been so they ordered them probably on 15/02/2013 but i'm not sure and the order never went to where it was supposed to so that is why I have to wait yet another 15 weeks for the feet

* Was the quality appropriate for the price, in your opinion?

yes

* Did the item look like the sales pictures?

yes

* Were you satisfied with the product?

yes

* If you weren't satisfied, how did the company solve your problem?

I wasn't happy about the feet-part but luckily they agreed to send the doll ahead and feet when they get them.

* Would you order from this company again?

yes but next time i wish you would check that if the stuff isn't in stock that the order went where it was supposed to so that it wouldn't be a double time wait

* Would you buy this company's products second-hand?

yes

 

* What did you order? In stock Pukipuki Kanu, extra hands, SP and antlers
* When did you order? 12th May
* How was the communication? Good - I knew Marcia was at a convention so did not expect instant responses
* How easy was it to pay? Easy
* How long did it take to ship? 10 days approx. following order (due to shop being closed, which I knew)
* Was the quality appropriate for the price, in your opinion? Yes, Fairyland dolls are not cheap
* Did the item look like the sales pictures? Yes, better than the stock picture
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes

 

Dear ThinkPink.I gave all the right details to you all when I paid and it sent. The posting company however made the gravest mistake they will make with me and delivered to the wrong adress.i dont know which adress I dont even know where to find a depot for this and I cannot contact em as im a U.K. Citizen and the company i tracked my parcel with is dutch.3SKAAG5012202thats my tracker it said it arrived 4 days before my Birthday but never have I gotten any messages any notes and that post company made a major error or something whent south and today on my Birthday worst birthday ever.... I still want my MSC...My boy needs it badly...Please I need help e-mails for managers of that postal service to rant their ears off for making me wait and making me have to chase em up.The service from ThinkPink otherwise is good...just the postal service is ridiculous and i never got my order.

 

I bought a doll chateau ada from think pink.............everything arrived as soon as they could send it to me .....I would sure buy from them again,

so sorry for kiro above me.........I hope marcia can do something for you

 

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* What did you order? In stock 1x Haruka SQL doll normal skin, no Face-up and 1x G22 CA-01 blue Anime Acrylic Eyes
* When did you order? 27. June
* How easy was it to pay? Easy, per PayPal
* How long did it take to ship? arrived 1. July
* Was the quality appropriate for the price, in your opinion? Yes very
* Did the item look like the sales pictures? Yes, Haruka is such a cutie :-D
* Were you satisfied with the product? Yes!
* Would you order from this company again? Yes!

 

* What did you order? Dear Mine - Lavender Priscilla Fullset

* When did you order? 19th April 2013

* Did you order directly from the company, or through a distributor or dealer? I ordered through Thinkpink...

* How was the communication? Okay, for the first part, being a dealer and all, they order sometime each month. My doll was supposed to have been ordered the 25th, but wasn't, due to lack of orders. This was fine with me, but I didn't know this, considering the fact that only 2 dolls have to be ordered for Thinkpink to order at Dear Mine, I assumed mine had been ordered. I had to ask them on their facebook page, to find out that my doll's order date had indeed, been postponed. Had I been notified of this, it wouldn't have bothered me, I can wait, but I'm not fond of lack of communication.
Then, I knew they'd order the 31th, since it said on their website, which I trusted. I had to ask them again, whether my doll had been ordered again, sometime in June, on their facebook page, to which the date had been forgotten. I asked again, and was told my doll had been ordered the 23th of May. On my profile on Thinkpink, my order kept being on "Paid," and I got no form of notification of anything. I recieved my email today, with a tracking number for my doll, 4 hours after it had been delivered so...

Also, I ordered a doll within a spring event period, and was pretty excited to see the poster that were to be sent with each DL doll sold. According to Dear Mine, this was the things offered

"[FONT=바탕]We prepared small present for this spring releaseJ.
We send Posters to the customers who purchase DL dolls, and 3 postcards set to customers who purchase DP dolls.
Always thank you for loving Dearmine."

[/FONT]I recieved 1 postcard, but considering I ordered a DL Doll, I would've appreciated the poster. I am not sure whether this is Dear Mine's mistake, or at Thinkpink. I feel like I've been spamming their facebook simply to get information out for a 505 euro doll, so I'm not gonna pester them for my poster, even if I am -very- miffed and stereotypically moody about it. Sorry for the outburst but lack of communication from middlemen who are supposed to help, just messes everything up.

* How easy was it to pay? Easy peasy

* How long did it take to ship? Uhh, well, I'll assume it took from 23th of may till somewhere in the end of June. Then, from Thinkpink, to me, I don't know. 2 days, I think.

* Was the quality appropriate for the price, in your opinion? The sanding inside her left calf channel is pretty rough, and kept latching onto the elastic, so the left foot was very, very wobbly. She couldn't stand, but I restrung a billion times and I'm pretty sure I've fixed her.

* Did the item look like the sales pictures? Yes, the wig is much longer but...It's mohair, so, it's alright.

* Were you satisfied with the product? Yes Looking away from the mishap with the foot, Dear Mine are the best dolls avaliable imo

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes, but not so sure about preorders. I've ordered a bunch of times from them without any sort of problem, but the first time I've preordered, made me realize I really would've appreciated a bit more communication. Sorry ):

* Would you buy this company's products second-hand? Eh, yes.

 

Just hoping they have replied back to you guy's on my MSC....Its amazing weather and I cannot take my boy of with me T^T

No such luck yet... v.v.. been unlucky with obtaining MSC for months now...

 

Dear Think Pink, I tried the neighbors house to see if it was there on both sides of me and no one received a package for me. It says its delivered and the not at home status BUT it doesn't say where it is now....I'm distraught to say the least and really want to know where it is...I payed a decent amount for it just cause its of the highest importance to my doll and Missing out of all the good days to even take him out with me....Please help me.

 

Dear Kiro,
we have forwarded the complaint to PostNL, but if they don't have news, neither do we. They are looking for the package as we speak, but we can't speed up that process

 

I ordered again. At this rate summer will be over and my boy wont have seen it. Im gonna opt for the 2 day delivery process too. Please send me the details.

Thankyou so much.

 

Dear Kiro-Shinigami,
I'm trying to order no less than 220+ questions today, but I can't seem to find your reply yet. What details do you need? You have our payment data and know the price, right? What more can I provide you?

 

Sent the 27 Euro's~ v.v I hope my MSC will arrive now...Its already colder again and this will make crap photo's in this low Lux setting.

 

* What did you order? In stock Doll Factory Pet Ari Kiki
* When did you order? Sunday 21st July
* How was the communication? OK - did not get shipping update until I emailed asking if the doll had shipped, but it had shipped the day before and got here on the 26th.
* How easy was it to pay? Easy, Paypal
* How long did it take to ship? 2working days (they are closed on Mondays)
* Was the quality appropriate for the price, in your opinion? Yes, a very nice doll and well packed which was good as the actual doll box is a bit flimsy
* Did the item look like the sales pictures? Yes, but I do wish dealers would photograph actual dolls when they are in stock
* Were you satisfied with the product? Yes, poses well and is well made
* Would you order from this company again? Yes - I am rather fond of the neighing horse keyring I got as a gift, and the lollipop....

 

* What did you order? In stock Dollzone 2011Summer Event Limited Edition Deer Boy
* When did you order? 17th August 2013
* Did you order directly from the company, or through a distributor or dealer? I ordered through Thinkpink
* How was the communication? The communication was good.
* How easy was it to pay? Easy, PayPal
* How long did it take to ship? I ordered during the period of holidays but my order was shipped the day after the shop reopened. It took about 2 weeks to Russia including weekends.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, I enjoy the doll and the gift from Think Pink
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Why not

 

* What did you order? In stock Fairyland feeple 65 chloe event arm, In stock Dollzone Turquoise fairy 1/3 outfit
* When did I order? 21st August 2013
* How was the communication? Communication was good
* How easy was it to pay? very easy using paypal
* How long did it take to ship? I ordered while the store was closed for holidays but my items were shipped as soon as they were back. It only took a few day to get here.
* Was the quality appropriate for the price in your opinion? Yes
* Did the item look like the pictures? Yes
* Were you satisfied with the product? Yes the dress was stunning. The event arm needs a lot of work but this is down to fairyland and is no way ThinkPink's fault. Everything was very well packaged and arrived in great condition
* Would you order from this company again? Yes
* Would you buy this company's products second hand? I never really anything doll related second hand.

 

* What did you order? In stock S-Hooks DZ, S-Hooks AE MSD, S-Hooks DZ MSD, AS Belt Black Print SD 1/3 BJD
* When did I order? 20. Sept.
* How easy was it to pay? Very easy using paypal
* How long did it take to ship? Arrived 25. Sept.
* Was the quality appropriate for the price in your opinion? Yes
* Did the item look like the pictures? Yes
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes I do
* Would you buy this company's products second hand? Yes I would

 

* What did you order? 1/3 High Heel Feet BJD
* When did I order? 14.2.2013 (with my DollChateu Bella)
* How easy was it to pay? easy
* How long did it take to ship? hasn't been shipped because the order hadn't gone to the firm from Think Pink twice so still haven't got them
* Was the quality appropriate for the price in your opinion? i don't know
* Did the item look like the pictures? i don't know
* Were you satisfied with the product? well i'm not satisfied with this order because i was promised refund over 2 weeks ago and still have heard nothing about it
* Would you order from this company again? maybe, depends when i get my money back from the missing feet or if i finally get those feet
* Would you buy this company's products second hand? yes

 

* What did you order? 2 SQ LAB dolls and a SQ LAb Head
* When did you order? july 2013
* Did you order directly from the company, or through a distributor or dealer? I ordered directly on THink Pink website
* How was the communication? It was perfect, fast, easy communication
* How easy was it to pay? easy, paypal
* How long did it take to ship? Very very fast. THe order was shipped few days after I finished my layaway
* Was the quality appropriate for the price, in your opinion? Yes, and also, very carefully packed.
* Did the item look like the sales pictures? yes, the same
* Were you satisfied with the product? yes, at all
* If you weren't satisfied, how did the company solve your problem? /
* Would you order from this company again? of course, I plan to make soon a new order
* Would you buy this company's products second-hand? yes

 

* What did you order?
Dollzone Pandora-2 event head and a Dollzone outfit
* When did you order?
21-10-2013
* Did you order directly from the company, or through a distributor or dealer?
I ordered directly from Think Pink (all tho they are dealers)
* How was the communication?
Very fast.
* How easy was it to pay?
Very easy, payed thru paypal
* How long did it take to ship?
They shipped it the next day
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very satisfied
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
Yes I will
* Would you buy this company's products second-hand?
I think so

 

# What did you order?
Almond Luts KDF, tan skin and Face-up

# When did you order?
June 05 2013.

# How was the communication?
Really good, always polite and often quick to reply unless they were in some sort of doll fair.

# How easy was it to pay?
Extremely easy.I used paypal, it's usually really quick.

# How long did it take to ship?
Once I was done paying the doll (i used a layaway payment) it was surprisingly fast. It arrived in 3 days.

# Was the quality appropriate for the price, in your opinion?
I couldn't be happier with the doll. I ordered a tan doll without being 100% sure of how it would look but the quality is great, the face up looks really nice and all the seams are sanded.

# Were you satisfied with the product?
Yes

# If you weren't satisfied, how did the company solve your problem?
N/a
#Would you order from this company again?
Most likely

# Would you buy this company's products second-hand?
I'm not particularly fond of second hand products, no matter the company.