Think Pink! Feedback (ALL)

# What did you order?
A fantasy doll body, a wig and some shoes

# When did you order?
June

# How was the communication?
Terrible, I had to send multiple emails AND post on their facebook page to get any sort of info

# How easy was it to pay?
Easy, paypal

# How long did it take to ship?
Has not arrived

# Was the quality appropriate for the price, in your opinion?
Has not arrived

#Would you order from this company again?
No

I ordered a Fantasy Doll body from them in June, they confirmed I was in the June order when I asked how long it'd take to ship:

"Dear [my name],
We just received the april order from Fantasy doll, so it may take a while
longer to get the June order.
They don't deliver very fast, sorry.
kind regards,
Joyce and Marcia
Think Pink!
SHOP: www.think-pink.eu
CONVENTION: www.dolliverse.com
www.facebook.com/thinkpinkshop"

I have barely received replies from them, and I decided to ask Fantasy Doll themselves how long it'd take. They informed me the order had already arrived and been signed for by Marcia (they also gave me a screenshot of the tracking information) over a month ago. I decided to post on TP's facebook page to see what had happened, seeing as Fantasydoll had told me they have him already. I got a rather rude reply:

"You ordered the body in July. We try to order at the end of every month if there are enough orders. Your order was placed at the end of August with Fantasydoll (due to vacation, fairs etc). so it did not arrived yet. We would appreciate it if you contact us instead of Fantasydoll, since we are your agent in Europe. Please understand that the waiting time starts when the order has been placed by us."

I know my order was placed in June, I can see it on the store, and I can also see in my email where I had only referenced my order #, not the date, and they had said it was June. I have a right to email who I wish, especially if that company is getting my money, even if it goes through a third party! And if they DID push my order back two months (not one month, like they are now claiming) they should have informed me.

I am extremely disappointed in the way this has been handled by ThinkPink. I will not be placing future orders with them, and I hope I do at least get my doll body! I'm really not happy!

 

Dear Arlo,
you're right,, we messed up terribly.
I was able to find out exactly what happened with your order and I have replied to your order in our shop.

I am so sorry for all that has gone wrong, I don't know how to apologize for it or make things right at this point. I have offered you a refund, which is really all I can do at this point.

Kind regards,
Marcia
Think Pink!

 

* What did you order?
Dollzone Freddy-002 event head
* When did you order?
20-11-2013
* Did you order directly from the company, or through a distributor or dealer?
I ordered directly thru think pink
* How was the communication?
Not much communication needed
* How easy was it to pay?
Very easy
* How long did it take to ship?
1 day, recieved it 21-11-2013
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
probbly

 

* What did you order?
I ordered several dolls and products from TP.
* When did you order?
Starting from 26-01-2012 to 12-07-2013.
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer, I ordered directly from TP.
* How was the communication?
Bad. They are very, very slow.
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
Some orders shipped quickly, but others took forever. TP did not inform me about the time the order is placed or if anything went wrong. So it is possible to have a long waiting time because of this. When they could not order the product, they did refund me quickly.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Maybe, but I'm more hesistant now, because I know they have personal problems going on. I would order in stock products though.
* Would you buy this company's products second-hand?
Yes.

 

In June I ordered a Fantasy Doll body through Think Pink. They did not include him in orders until August and did not tell me this, whenever I asked about him (quoting his order number too) I was told the June order did not come in yet. It took at least three emails each time to get a response from them, and they have said their email doesn't always work, which appears to be a problem they've been having for years? Looking at their feedback, anyway.
I then emailed Fantasy Doll, curious about when the order would come in. Fantasy doll then showed me the tracking and informed me that it'd been signed for and received a long time ago. I then told Think Pink this, to which I was met with a rather rude reply, which one of them DID apologise for after, but I'm still not happy.

Now they have finally sent my body. Except; they sent him to the wrong address as they failed to notice my change of address, which they confirmed (even if it took multiple emails). They have now not replied to me in three days. I have PM'd them here too. I would have thought a company in this situation would be giving me as many updates as they can, especially since the courier is STILL trying to deliver it.

This has caused me an extreme amount of stress, and I've been getting quite ill from the stress. I want the body within a week. This is absolutely ridiculous and unfair, Think Pink has failed me and I will NOT be ordering from them ever again.

 

Dear Arlo,
on December 4th (one day after shipping it) we have updated you with all the available information, that we had called PostNL to retrieve the package and have it returned to us to ship it to the correct address.

As stated on our site, we are closed from December 3rd thru 12th to attend a fair, which is the reason why we did not respond to your messages in this timeframe, we were not in the shop for a number of days.
Unfortunately, there is nothing to update about, after calling PostNL again, all they could tell us was that the package status is the same; it's being returned to us as soon as possible. They could not say when this will be exactly. Until it arrives with us, we can't do anything other than wait for it to arrive.

Again, we can offer you a full refund, as we simply cannot influence the time it will take for this to be sorted out.

We're very sorry for our mistakes...

 

Hello!
* What did you order?
Limited DollZone head Freddy-2
* When did you order?
13 January 2013
* Did you order directly from the company, or through a distributor or dealer?
It was in stock ^^
* How was the communication?
Very well!
* How easy was it to pay?
It is easy if you have a card.
* How long did it take to ship?
26 days with holidays
* Was the quality appropriate for the price, in your opinion?
Yeeeah! All is perfect!
* Did the item look like the sales pictures?
precisely
* Were you satisfied with the product?
Absolutely.
* Would you order from this company again?
Maybe ^^
* Would you buy this company's products second-hand?
I don't know...Maybe.
Thanks for all. And for sweet present =)

 

* What did you order? A lower torso piece in white for Doll Chateau Ada
* When did you order? January 2014
* Did you order directly from the company, or through a distributor or dealer? Through Think Pink!
* How was the communication? Great, I was kept up to date every step of the way
* How easy was it to pay? yes, I just paid via paypal, no issues at all.
* How long did it take to ship? It was superbly quick
* Was the quality appropriate for the price, in your opinion? yes definitely, I got a really good deal on the piece
* Did the item look like the sales pictures? Exactly
* Were you satisfied with the product? Extremely satisfied
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes I would without hesitation (but they are a dealer rather than a direct doll company so I am not sure if this applies).

 

* What did you order?
I bought some bjd accessory (and some vintage toys)
* When did you order?
15/01/2014
* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (is a distributor/dealer)
* How was the communication?
Excellent! They are always very kind and helpful. Communicating was easy and pleasant!
* How easy was it to pay?
Very easy (via PayPal)
* How long did it take to ship?
Shipped immediately (one day)
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
This is my fourth time ordering from Think Pink, and will most likely order again in the future!
* Would you buy this company's products second-hand?
Sure!

 

* What did you order?
Some DIY jewelry stuff, some saran hair and an Obitsu head.
* When did you order?
May 2013.
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer.
* How was the communication?
There was little of it. Friendly enough, but getting a reply is a little difficult and I sure would have liked a heads up that the doll head was going to take more than half a year.
* How easy was it to pay?
Easy.
* How long did it take to ship?
It didn't. Well, that is, all the other items did, in January 2014, but not the head. After 7 months I was tired of waiting for it. Did get my money back though.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
The hair looked like hair, yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Probably. Less sure about something I'd have to wait for, though. I *really* would like to know if it's going to take more than 3 months.
* Would you buy this company's products second-hand?
Yes. ​

 

* What did you order? Fairyland Minifee Elf Yder head (NS) and 2 x MNF Siean Elf Heads (NS & BW)
* When did you order? May 24th.
* How was the communication? A little spotty at times, but nothing terrible! Would just have to resend the email if no reply after 2 weeks. Marcia was on her own working I believe so had a lot of work to do!
* How easy was it to pay? Easy via Paypal
* How long did it take to ship? I paid via layaway and after last payment was sent my items were sent quickly!
* Was the quality appropriate for the price, in your opinion? Indeed. Their prices are excellent.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Most definitely!
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? I'm not sure if they have their own products? If they did, maybe, but I wouldn't hesitate to buy directly from them either.

 

* What did you order?
I ordered shoes, props, s-hooks, leggins
* When did you order?
23 January, 2014
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer, I ordered directly from TP.
* How was the communication?
Great ! They informed me several times about the status of my order per email
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
6 days from placing my order until arrival at my home, that's pretty fast !!!!
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Sure !!!
* Would you buy this company's products second-hand?
I am not fond of second-hand items, so no for me.

 

orderd some small things like wig shoes etc....it is great because for me the shipping is superfast.
thanks again

 

What did you order?
Dollzone Annie with double jointed small bust body (blank), 2 wigs, a wig cap, eye putty, a pair of eyes and 2 outfits. Also got Freddy-2 head in the summer event. I commissioned body blushing & face-up for the Annie from Pink Hazard.
When did you order?
Beggining of July I believe.
How was the communication?
Communication was pretty regular to begin with then less so as they got very busy. I had consistant communication from Pink Hazard roughly fortnightly about the commission. She was very polite and helpful. There were delays with the commission which she was very apologetic and honest about. Unfortunatly she was unable to complete the commission for various reasons, but was open about this and my order has now been sent to another artist for completion.
How easy was it to pay?
Very easy
How long did it take to ship?
My order was sent directly to the new artist on the 1st of Feb and arrived with her in under a week. =)
Was the quality appropriate for the price, in your opinion?
I'm unable to check the order through myself as it is with the new artist, but she has checked it through for me and everything is accounted for and in good condition so far as i'm aware. I think the prices for items were fair, but must admit the tax on shipping and other additional costs stacked up a little more than i was expecting. This is my forst order though so I wasn't completely certain what to expect. Sooo i'd yes say the price was appropriate.
Did the item look like the sales pictures?
Again, i'm unable to confirm this myself at the moment.
Were you satisfied with the product?
I think I will be =)
Would you order from this company again?
Yes, I would consider it. However due to the cost of shipping from the Netherlands, i'd probably save money by buying within the UK.


Overall, service was pretty good and they were very pleasant. It was a shame about the commission but it was handled fairly and I am satisfied.

 

* What did you order? -> A ResinSoul An
* When did you order? -> the end of november (he was a pre-order)
* Did you order directly from the company, or through a distributor or dealer? -> through ThinkPink (dealer)
* How was the communication? -> Great, they answered quikly to my mails
* How easy was it to pay? -> really easy
* How long did it take to ship? -> after he arrived at their place, it took two days
* Was the quality appropriate for the price, in your opinion? -> it shurely was, I love my new boy
* Did the item look like the sales pictures? -> yes, even nicer...
* Were you satisfied with the product? -> really satisfied! He is great!
* If you weren't satisfied, how did the company solve your problem? -> /
* Would you order from this company again? -> I will, they are a great shop, and not that far from my home, so a will for shure!
* Would you buy this company's products second-hand? -> probably

 

* What did you order?
Resinsoul Sui in red skin.

* When did you order?
Last Friday.

* Did you order directly from the company, or through a distributor or dealer?
From Think Pink - the doll was on their "in stock" list.

* How was the communication?
Good - I got confirmation of the order and they e-mailed me when he was sent.

* How easy was it to pay?
It was through PayPal, so no problem at all.

* How long did it take to ship?
A day. I ordered on Friday and they shipped him on Saturday. It took until Tuesday for him to arrive, but that's the postal service for you...

* Was the quality appropriate for the price, in your opinion?
Yes. (And they included some sweets and a little toy, too...)

* Did the item look like the sales pictures?
Not really, as the sales pictures showed the doll with a company face-up and body paint.
However, it was clearly stated that he did not have a face-up, and the pictures were clear enough to see what he would look like.

* Were you satisfied with the product?
Very much.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. I order from them regularly and never had a problem.

* Would you buy this company's products second-hand?
Definitely.

 

* What did you order?
Two bottles of MSC and a wig
* When did you order?
around 20th of December
* Did you order directly from the company, or through a distributor or dealer?
All was in-stock at Think Pink
* How was the communication?
Good
* How easy was it to pay?
Easy with Paypal
* How long did it take to ship?
Near two months, but it was not Think Pink's fault. The shipping company made mistakes, and the parcel needed to be sent twice. Think Pink handled their part of the deal very well. ^^ Thank you!
* Was the quality appropriate for the price, in your opinion?
Yes, quality was as promised
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* Would you order from this company again?
I have ordered before, and would order again
* Would you buy this company's products second-hand?
Yes, why not

 

What did you order?
Chibi Ren Normal Skin no Face-up BJD KSG-L body (H-31cm) (SQ-Lab)
Hands Chibi LHD-03 Normal Skin for (SQ-Lab)
* When did you order?
28th of February
* Did you order directly from the company, or through a distributor or dealer?
Instock distributor
* How was the communication?
Kind and Quick
* How easy was it to pay?
Yes by paypal
* How long did it take to ship?
3 days
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes, doll received with sweeties and gift !
* If you weren't satisfied, how did the company solve your problem?
/
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?*
yes of course

 

What did you order?
Darak Doll Remy normal skin doll + some small things
* When did you order?
28.02.14
* Did you order directly from the company, or through a distributor or dealer?
Instock distributor
* How was the communication?
very quick
* How easy was it to pay?
When you chose layaway there is no instructions how to pay instantly first part.
* How long did it take to ship?
4-5 days
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
yes (during event with 20% discount =)

 

# What did you order?
Various obitsu body, heads and eyes

# When did you order?
March 2014

#Did you order directly from the company, or through a distributor or dealer?
I ordered Obitsu and Parabox in-stock items

# How was the communication?
Very good as usual. I received the tracking number very fast.

# How easy was it to pay?
Very easy, i payed via PayPal

# How long did it take to ship?
It took a few days. Very fast.

# Was the quality appropriate for the price, in your opinion?
The dolls are more bautiful and poseable than the company photoes. I'm so happy with them.

#Would you order from this company again?
Yes!