Undisclosed Modifications... has this happened to you?

Did you purchase this privately?

Can you get your money back? Send the doll back? Just curious. Sorry this has happened to you.

Mary-Lee

 

I sincerely hope all of you who recieved dolls that were modded or damaged and not disclosed during sales posted negative feedback (unless it was an honest mistake).

I know I want to know who it is, because I DON'T want to buy from a seller who lies by ommission.

 

yeah, i agree that ALL modifications should be disclosed.

although i am lucky enough to have similar experience b4, i did receive my Isao with problem in his head, where the S-hook is placed. the previous owner only disclosed it as minor problem with the head, when i got my boy and let an experienced doll owner had a look, he said it is not possible to fix the damage, the only thing i can do is not to switch head often, otherwise, the S-hook will not be able to "stay" in the head.

i'm really upset when i know that. this is definitely not a "minor" problem and it is possible that i'd think twice if i have known this in advance.

modifications are in some way very similar to defects (i mean the new doll owner may not necessary like the modifications), to be fair, all the modifications should be stated clearly when selling the dolls.

 

Bleh...I think the seller should always say if he or she has done anything. I disclose everything, such as seamline saning, ear-piercing...even blushing and the like. :/ It just comes with the territory of selling as far as I'm concerned. I think that any changes from the original, no matter how well-done, change the value of the doll and thus should be disclosed. >_<;

 

When I sold my Ando head...I even took the time to circle all the mods and flaws on the head so people knew what they were getting.

I'm sorry that some sellers evedintly don't tho, that sucks. Just another case of buyer beware.

 

Sheesh. Heck, I disclosed simple nicks in a pair of hands I sold. I can't imagine not doing that with a head or body. x.x

 

I agree with some of the previous posts...even if they're not actual modifications, even if it's something like seam sanding or sueding or wiring, you should make sure you list it if you sell a doll. Some people will still want and buy it, so it's not like listing modifications will push people away. It's quite the opposite... NOT listing them will make you disreputable, quick.

If you're not sure if what you've done counts as a mod, or if you should list it, think... have you EVER done anything to alter the doll? Have you sanded the seams? Evened out the eyes? Pierced an ear? Separated fingers? Added and/or removed tattoos? If you're selling the doll blank, has it ever had a faceup? If the eyes were hot-glued in, have you removed the hot glue? Pretty much, if you've ever altered the doll at all, you should mention it. It's better to be safe and over-list things than to under-list and disappoint someone.

 

This sort of happened to me..

I waited and waited and waited for this Na-Nu-Ri head I bought. And when it finally came, he had pierced ears. Not that I really minded, but the fact that the seller didn't let me know was very irresponsible, especially since she took forever to ship it anyway.

 

A friend of mine bought a doll several months ago that the seller didnt disclose mods on.None of us could really tell how bad it was till we convinced her to let us redo his faceup(thick gloppy acrylics) and then we noticed he had been scarred around one eye(gouges really),his eyes had been really unevenly opened and his mouth had been sanded,possibly an attempt to open the mouth that was never completed.I dont think Ive ever been so angry at someone in my life. My friend never did complain about her even though she should have...guess she didnt want to "rock the boat".I would have had a screaming fit and demanded my money back. Im very very careful about buying my own dolls here on the board.

 

I bought my Nanuri head and i didn't know it had it's eyes slightly enlarged & the cheeks, nose & mouth lightly sanded until i saw my couson's Nanuri looked different from mine. But it's fine with me cos it is berry nice with the face-up. ^0^

 

Modifications and damage should ALWAYS be disclosed. I'd say that anyone who receives a doll with undisclosed mods and/or damage is certainly within their rights to post negative feedback. If you got a doll second hand and you suspect it is modded and then go to sell it, I would highly recommend at least mentioning that you think it could be modded. This happened with me...I got an F-08 from YJ and knew right away it was a modded head. The eyes definitely looked modded. When I sold it I disclosed that I thought the eyes were modded and that perhaps other parts as well. Was sure to provide good, CLEAR photos of the doll head.

 

Sometimes with damage, the person who buys the doll just wants to get on with their life, not risk damaging their own reputation by giving negative feedback to a well-known seller. Other times the person may not even know it is damaged until it's months past a Paypal claim date, and by then it just seems petty to bring it up to the seller. And often times the rest of the transaction goes smoothly, you don't want to have to upset the seller by pointing out that what you bought isn't up to your standards of what you consider "good condition" when they shipped everything fast and responded to you quickly. There's just a lot of factors in buying used and when one thing goes wrong it's not really a good enough reason to be outraged.

 

Outraged? No, you're right, anything like this should be handled with professionalism and politeness. But I do think a buyer has a right to get the doll they think they were buying, and I think it's the responsible thing for a buyer to give the community the name of someone who has been bad about listing modifications. Perhaps it wasn't out of malicious intent that that seller didn't list the information, but it is important to know to take his or her sales posts with a grain of salt. If it's a one-time accident, then a public apology will often go a long way to making up any hard feelings and restoring that person's reputation in the eyes of the community. (I know that I'm likely to go ahead and deal with someone who has had a few bad transactions if I know they've done their best to make up for them.) Still, a post like this one is a well-timed reminder to be very scrupulous about what you disclose and how you disclose it when selling a doll.

 

I haven't bought any dolls from anyone but I keep a list of any nicks, scratches, piercings, etc I've done just incase I'd have to sell Chyou. I don't think I will ever have to...but anything's possible. :c

 

If you need to make a complaint about a service/item you have received, you should:

1. Calm Down
2. Contact the seller politely - if you are upset have someone else read our email before you send it! If you are upset and send a rude email, the seller is less likely to want to work with you. If they aren't the first owner they may not know it was modded.
3. Clearly state what your expectations are - do you want a full refund and to return the item?
4. If something can't be worked out, then you leave bad feedback.

 

My story is a little different.-
It was back when DoA was a newborn Yahoo group.
My MSD Nasya needed a face-up, and everyone pointed me to the direction of a person who had great feedback and work. I sent her in, waited, waited and waited. About 2 months past and I finally had pics, it was pretty bad. I knew my girl looked different, but I thought it was the horrible paint. I had to threaten legal action after another 2-3 months for her to finally ship my girl back to me. The person said they were waiting for a Volks shipment to arrive, they had a gift to send with Nasya. When she got here, she was on a new body (I marked my initials discreatly on the inside of my girls body, it was gone!), and her eyewells had been inlarged to take biggger mm eyes, her eyes and face had been sanded and she still had horrid makeup! I was glad to have my doll and my 100bucks back, but I did not give permission to mod her! To think, what had the "face-up artist" done to my girls original body, soo much damage that she needed to purchase a new one!
Me being the naive 14 year old that I was, I tried to mod her back to normalness, but she still isnt my Nasya. I actually have a FCS split now to get an original Nasya head. The woman I dealt with claimed to be the artist at first, then said she was her friend because the artist was sick, I reckon it was just one person, claiming to be the artist, trying to scam people!

Other than that, all my dolls have been in perfect conditon when recieved. *knocks on wood*

I am actually recieving my first straight from the company doll soon, how ironic would it be if something were wrong with this one? I think I'd actually have to laugh, I think.

It is NEVER the buyers fault if the seller did not list an item properly. But in this day and age, it is best to look into things/research as much as possible. It's hard to believe it, but there are truely horrible people out there, so it's best to do your part in protecting yourself.

*Jen

 

I have bought several dolls second hand. The first had an undisclosed finger repair, then two perfect heads, then a mini-fee that was just a mess...the seller did not communicate, shipped the doll parcel post with delivery confirmation only (in AUGUST), and then when I got her, she looked fine. Until I cleaned her face in preparation to do a face up. She had some serious blue staining around her eyes that had been blushed over and sealed. It took me a couple of hours to scrub it off. I was so angry about the entire transaction I couldn't play with the doll; I just wanted to throw her across the room. I ended up selling her at a loss because I just wanted rid of her.

That said, I do my best to disclose any flaws in ANYTHING I sell, whether it's a wig, clothes, or a doll.

Something else that concerns me is when sellers don't disclose a dolls actual condition - dolls that are strung very very loosely so that they can't sit up, dolls that are filthy dirty, dolls that are yellow, dolls that have been sueded (badly, well, partially), dolls that are missing piercings, etc... All of that should be disclosed to potential buyers. Not everyone is comfortable cleaning or restringing their dolls.

And shipping...dolls that are improperly packaged or prepared for shipping can arrive damaged. A friend recently bought a body and the person who sent it to her did not put anything between the s-hook and the neck (like a pencil or a neck piece) and the hook caused a large scratch in the neck.

These things may not be directly the seller's fault, but they are still the seller's responsibility. Sellers need to take a great deal of care to make sure that they disclose anything that may be construed as damages to a potential buyer. And they need to be extremely careful about packaging dolls so that they arrive safely.

Another pet peeve about shipping is when a seller charges for one type of shipping and then ships it via another, cheaper method that is less secure. For example, when I bought the mini-fee, I requested and PAID for priority shipping with insurance, but she was shipped parcel post with delivery confirmation only. I was freaking out when I didn't receive her after four days because I was never told that the shipping method had changed. The seller basically took me for $10 on shipping, and then never responded to my PMs or issued a refund.

 

Oooooooo that always gets on my nerves when i'm buying AHNYTHING. >( I'm convinced that a lot of sellers just make up some number for shipping so their sale price can look like a good deal.

As for mods, ohgodyes tell your buyer. ._. Hell, for all you know they're what the buyer was going to mod on the doll anyway, and you just made their year. =3