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Villitunes feedback (ALL)

Feb 24, 2018

    1. VILLITUNES
      Online shop "Villi Tunes Doll"

      Please copy and paste this template, then give your responses.

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?


      PLEASE STICK TO THE FACTS!
       
      #1 april, Feb 24, 2018
      Last edited: Feb 24, 2018
      • x 1
    2. * What did you order?
      Mizuki Cyclops, violet; overalls, pink hoodie, flamingo hoodie, green wig, violet wig.

      * When did you order?
      2 June 2017

      * How was the communication?
      Good. One wig I wanted was sold out, so I had another substituted. They showed me other colors they could do. They were brief, but very prompt. Used emails.

      The website showed my order and other information in detail.


      * How easy was it to pay?
      Very easy: Paypal.

      * How long did it take to ship?
      Shipping Notice 26 Dec 17, tracking, arrival 20 January 18. Tracking was spotty... gap of about a week between Moscow and arrival at JFK. But the longer ship time and spotty tracking seems pretty normal for shipping from Russia to US: no fault of the sender.

      * Were there any missing or broken items in your order?
      No. Everything was packed well and arrived safely and in perfect condition.

      * If there were any problems with your order, how did the company handle them?
      No problems.

      * Would you order from this company again?
      Yes.
       
    3. * What did you order?
      Villitunes Mizuki in mint skin for myself and 2 violet Mizukis for my GO partners, all with free makeup and an eye each!

      * When did you order?
      August 19, 2017.

      * How was the communication?
      Fantastic, she's the sweetest sweetie-pie.

      * How easy was it to pay?
      Super easy, she sent me invoices over PayPal.

      * How long did it take to ship?
      They were shipped November 20, 2017, I received the 3 Mizukis November 30, 2017. (I'm located in the US.)

      * Were there any missing or broken items in your order?
      Nope, everything was perfectly packed and well organized!

      * If there were any problems with your order, how did the company handle them?
      No issues at all. :)

      * Would you order from this company again?
      Already have! Waiting on a Mimi-Chu in blue!
       
    4. *What did you order?
      Villitunes Lamoon in Light Lemon Yellow

      * When did you order?
      November 2017

      * How was the communication?
      Prompt

      * How easy was it to pay?
      Easy- PayPal

      * How long did it take to ship?
      She shipped June 2018

      * Were there any missing or broken items in your order?
      No

      * If there were any problems with your order, how did the company handle them?
      There was an issue; I moved in December and needed to change my shipping address. Company was willing to change it and later, in June, verified they'd be shipping to my new address. The shipped to my old address, however, which was in a city where I no longer live. I wrote to company right away and had a response in about a day and a half. At first, company said that they had shipped to my new address, but I linked to tracking information which proved that doll had been delivered to old address. Company offered to refund me or send me a new order.

      * Would you order from this company again?
      I love the doll, she's very dainty and unique, but having her delivered to the wrong address was a very bad experience for me. They went the extra mile to make it right, and I appreciate that, so I believe I'd feel comfortable ordering from this company again.
       
    5. * What did you order?
      A Villitunes Mizuki in Juicy Lemon, and a Mizuki-sized dress, overalls, socks and wig. Mizuki came with a free eye and faceup.
      * When did you order?
      April 28th, 2018
      * How was the communication?
      Very good. She invoiced me once for a payment I'd already sent, but I just emailed her back and let her know and all was well. She was also prompt to respond to any questions I sent her on Instagram, considering the significant time zone difference. And she was always super sweet!
      * How easy was it to pay?
      Very easy, she invoiced me via PayPal. I did a three month layaway.
      * How long did it take to ship?
      About 10 months - she shipped on February 14th, 2019. Shipping itself took around a month with some spotty tracking (common for Russian Post). So altogether I waited about 11 months. This was longer than the original estimate of shipping in November or December, so I got a bit impatient the last couple months, but it was fine in the end.
      * Were there any missing or broken items in your order?
      None at all, everything was perfect.
      * If there were any problems with your order, how did the company handle them?
      She posts updates regularly about order processing on her Instagram so I never had to really worry about the wait time (aside from just wanting my doll, of course)! But there were no other issues.
      * Would you order from this company again? Yes, in fact I already started another layaway for Mimichu :lol: