Waiting room frustration

That was me with Fairyland at the end of 2015/early 2016! Which I then learned is normal, FL does in weird batches. And even though I did order through DDE and expected a longer wait time, other DDE orders were coming in before mine. I have no personal experience with Dollshe but I do know some of your pain

 

Dollshe is famous for very looong waiting time. I waited for their doll for 8 months. It was 10 months with another company, there were no answers, everyone was scared. I sold all these dolls because negative background didn't let me bond with them.My friend also faced this problem and everything ended by canceling the order and a refund.
I understand that there can be troubles with material supply, defects and etc. But plants must have a plan B and safety stock. I worked at automobile plants, there it is a must to comply with FIFO (first in, first out) principle. And it is not a mission impossible. And It is not super expensive.
I just can't find an excuse.

 

This happened to me with a clothing order, except despite the seller's promises, I never received my order (it's been two and a half years now) and I was tricked into closing my PayPal claim, so I never got a refund either. It was so frustrating and irritating to see other people get their orders placed months after mine, or for people to say the seller was not a scammer because she hadn't scammed them. I waited and waited and believed the excuses and lies at first, but in the end I was scammed. I was not the only one, chances of receiving your stuff seemed to be about 50/50. It made me feel physically sick to see her still selling and people supporting her, even after all of that. I wasn't even rude to her, but she stopped responding at all.

I think your case is a little different, because I've never heard of Dollshe taking money and not (eventually) delivering but I understand it is extremely frustrating to get poor customer service from someone, when others are getting good service. One of my friends waited 13 months for her Dollshe a few years back, and the rest of us were counting the months with her. Luckily, she did end up liking her boy a lot and it didn't destroy the bond with him. Hang in there, and I wish you the best of luck getting him home by Christmas!

 

Like others have said, Dollshe is known for very long wait times and the order in which they make things rarely makes sense. I'm sure they have some kind of system that they don't bother to explain to customers. I do know from something they posted a long time ago, that when they're using a mold, they cast dolls in order of resin color. Because dark resin shows more flaws, they do those first, and do lighter colors as the mold gets used. And molds do not last forever, so even if a bunch of other Aramis' started shipping (for example), the mold might break right before they get to yours and they have to make a new one. But like I said, often the order of dolls getting shipped makes little sense to anybody so we can only speculate...

Anyways, I'm sure most people are familiar with this general frustration. One time I was waiting for a doll and saw on the waitlist that somebody else ordered almost the exact same thing as me about 2 weeks after I did, and yet their doll shipped before mine! I was pretty offended XD Once you get your doll you can look back and laugh about it... and in your case, you can join all the other Dollshe owners who get to tell tales of woe about how long they waited and scare newbies in the thread.

 

I totally understand!! I ordered from Dollshe last December, and got my dolls at the end of August. I knew they were known for taking a long time though, so even when I ordered I suspected it could be some time before I got them. However, I think they will get back to your email (they got back to my email when I asked about progress, just not immediately).
I think others are right that once you get your doll, you'll be so happy you forget it took so long. Dollshe dolls are so beautiful too, so you'll be so pleased once you get your Aramis! It can be a frustrating wait, but that's the hobby haha

 

This is one of the big reasons I try not to track waitlists after I place an order.>.< I'll generally only check if I'm nearing the end of the reasonable time frame for the company and see if other orders placed the same month as mine are shipping. I definitely get order shipment envy, otherwise. Had the same experience with my Dollshe order. Here's a little pro-tip for Dollshe: check in. Seriously, ask after your order and you may find it being shipped out the next week. You don't have to be rude or anything. You can just point out how long the wait has been, and if they've made any promises for getting those orders out by a given deadline, mention how yours is not out yet. Squeaky wheel gets the grease and all. Just sucks that you may indirectly cause others' orders to get pushed back to make room for yours (not your fault, though, that's awful planning on the business).

 

Ah you have joined the Purgatory of Dollshe. Sorry to say, there is no end in sight. Some people wait over a year, some people wait two months. Over a year is more common. Most companies don't do that, it's Dollshe.

 

if dark colors were cast first, then I should've gotten my ebony bernard by now. or the grey bernards. periodic prodding didn't help. and yes, seeing the arrival of another orders placed after mine (also March), especially in the same color albeit not the same sculpt, finally broke my dollshe patience. (being told back in July my dolls were completed when they're not also didn't help.) very sad about it actually but I've done what I never imagined I would ever do - gave them a deadline or cancellation and refund.

 

This is rare, and Dollshe is notorious for this lately. Three or four years ago they didn't do this, but if you go to the dollshe discussion threads you can hear how it's going at the moment, what to expect. It has driven off some of their potential customers but people still want their dolls so they're willing to do what it takes.

 

This happened to me with my Doll Chateau Xaviera. It took 8 months for the doll itself to leave Doll Chateau and arrive at the dealer, all the while, I watched others who ordered both basic dolls and fullsets get theirs much earlier.

BUT even when Xaviera itself made it to the dealer, Doll Chateau FORGOT her fullset clothes, wig, and birth card! That took an additional 3 months to finally get to me. So, yeah, I was pretty salty when others, who ordered this doll during the same order period I did, got their dolls long before me, AND got all the stuff with the set without an additional wait.

Dollshe, i can deal with because I know I'm practically guaranteed to be waiting a while. Doll Chateau seemed to have the same wait time as Dollzone of around 6 months. So.... an additional 5 month wait as a result of these issues was not easy. Luckily, it hasn't soured me on Xaviera.

 

I hope your doll gets to you by christmas, I am not sure about wait time I think a lot has to do with the company at the time of ordering how prepared they are, how many orders they have, etc. But I think it should be required if they want to maintain a steady flow of customers to update via e-mail at least once a month about the order's progress.

 

I waited over a year for my first Dollshe, and around 3 months for my second. Their wait time can be really random; but I've always received top-notch quality from Dollshe and I was very happy with my dolls. If my order is taking longer than what I was told/expected, then I touch base with the company with a polite e-mail asking when they expect the doll to ship by. I continue following up if the deadlines are not met, and as long as the company is replying/keeping in touch/posting updates, I don't stress over it too much. I understand that situations arise and deadlines need to be extended, and I'm patient about the wait times because I'd rather them take the time to produce a high-quality doll instead of rushing through orders and sending out something of lesser quality.

 

That's totally understandable, I don't blame you for feeling frustrated if they haven't gotten back to you. I hope you receive a reply soon!

 

I have eleven Dollshes here going back to dear old Hound. My Fashion Grant and Arsene both went well over the twelve month wait. Amanda was two months. Currently waiting on Fashion Khan and Classic Michael Bowie. After two weeks I finally got an answer to my email today saying they were sorry but production has been busy and I should have my dolls by "next month". I have a similar response to a Q & A last October saying I could expect the dolls "next month". I guess that could go on forever.

Dollshe did say that there was still a problem with Q & A and recommended that we use their email - [email protected]