As a customer, what is it fair to expect from a doll company? I'm not talking about what you'd like, but the absolute minimum you expect as a customer. Should there be a 24/7 customer service team with an email/phone number? Is a doll company absolutely expected to sell worldwide, have a Q&A board, have a tracking number or include a certificate? Should they be in a box or is a default bag okay? Do you expect a doll company to tell you if their resin has a weakness (brittleness, UV instability, ect.) or that their resin doesn't match any other company? If their body has a flaw, are they liable for fixing or replacing it (such as a known wonky wrist joint or something)? What about defective dolls? Are they required to replace them? If so, free or at a cost? For how long? Where is the line between the company's responsibility and the customer's? What do you think are the responsibilities of a doll company towards its' customers?