* What did you order? Normal Gray Skin Fenrir with Face up * When did you order? 30th December 2012 * Did you order directly from the company, or through a distributor or dealer? Direct from the company. * How was the communication? Fine. They take a few days to answer any queries I had but they did answer. * How easy was it to pay? Easy with paypal. * How long did it take to ship? Roughly 3 months. They shipped 2nd April 2013. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? For the most part. * If you weren't satisfied, how did the company solve your problem? N/A. * Would you order from this company again? Most likely not. * Would you buy this company's products second-hand? No. * Any additional words/thoughts on this company? The company gave me two shipping dates, both of which were not met. The third shipping date they did meet however. The company also underestimates their production time. Particularly for 'special' skin tones. It would have been better had the company just said the doll would be delayed by a month or two rather than give out a shipping date and not meet it. This was my first time ordering from Withdoll and it's a shame it wasn't a pleasant experience for me as they have some lovely dolls.