1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Aerial BJD 1/4 Discussion

Jan 23, 2017

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    1. Yep. He disappeared without completing orders, and I wasn't able to get any refund ...
       
      #21 MJKKJM, Nov 5, 2021
    2. I'm really sorry you had the same experience! I tried pretty hard to avoid dragging this artist, so I've checked in privately in all sorts of ways and no one has heard from him in years. They were lovely dolls :...( I have no clue what happened.

      If there's anyone else who's still waiting, I've done a bunch of legwork and I'm afraid you won't see your money or your doll. I just don't know why, exactly. Bro just vanished. I managed to get in contact with him in 2019 via a webform, but that was the last contact, it didn't work a second time, and I evidently got further than others did after he deleted his Etsy store.

      It's extra weird because he sent me pics of a bunch of near-complete dolls.
       
      #22 Lighthouse Asylum, Nov 6, 2021
    3. Wow, you did a lot of work to reach him. I just opened up a dispute case with Paypal right away, but obviously, it didn't work because I've already gone past the 180-day grace period to raise the issue to Paypal. I've never had a company/artist disappear on me, so it did upset me quite a bit at the time, but I'm over it now.
       
      #23 MJKKJM, Nov 9, 2021
      • x 1
    4. @MJKKJM @Lighthouse Asylum
      I can't give advice regarding the dolls, HOWEVER I would strongly suggest contacting etsy support via web text support. You might be able to at least receive some compensation; I know of other people being scammed by a (albeit different) bjd artist with an etsy storefront, and they were able to receive refunds well after the six month timeframe. It won't be a "true" refund - it'll be a refund with etsy credit - but I'd strongly suggest pursuing it so it isn't a total loss.

      This is... exceedingly disappointing to hear about Aerial BJD though. :(
       
      #24 Epona, Feb 6, 2022
      • x 1
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