1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Angelheim Feedback (2010 - 2012)

Feb 5, 2010

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    1. What did you order?
      Venetio, 2 wigs, 1 outfit

      When did you order?
      15 Dec 2010

      How was the communication?
      Good.

      How easy was it to pay?
      easy

      How long did it take to ship?
      shipped 30 March 2011

      Was the quality appropriate for the price, in your opinion?
      Very much so (I ordered during their sale, so the value was excellent).

      Did the item look like the sales pictures?
      yes.

      Were you satisfied with the product?
      yes.

      If you weren't satisfied, how did the company solve your problem?
      n/a

      Would you order from this company again?
      certainly.

      Would you buy this company's products second-hand?
      yes.
       
      #21 Hervoyel, Apr 6, 2011
    2. What did you order?
      Ryan

      When did you order?
      Nov 2010

      How was the communication?
      Good.

      How easy was it to pay?
      easy

      How long did it take to ship?
      3+ months

      Was the quality appropriate for the price, in your opinion?
      Yes

      Did the item look like the sales pictures?
      Yes.

      Were you satisfied with the product?
      Yes.

      If you weren't satisfied, how did the company solve your problem?
      Had a broken finger upon delievery, they sent a new set of hands for free.

      Would you order from this company again?
      Yes

      Would you buy this company's products second-hand?
      Yes
       
      #22 vampireanneke, Apr 22, 2011
    3. * What did you order?
      JH Limited Raul in tan, fullset save for the parts blushing.
      * When did you order?
      Feb 2011
      * How was the communication?
      Good. When I requested a change of shipping address they responded promptly and shipped to the correct address.
      * How easy was it to pay?
      Easy.
      * How long did it take to ship?
      Two months.
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Yes. The faceup in particular turned out very well and looks just like the promo shots.
      * Were you satisfied with the product?
      Yes, definitely.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Yes.
       
      #23 Selidor, May 9, 2011
    4. * What did you order?
      Tan Raul minus body blushing

      * When did you order?
      February

      * How was the communication?
      Awesome, responded every time and always answered my questions. I had to change delivery details because I moved house and they happily did so. I also asked up front I could pay my layaway off monthly instead of fortnightly and they happily let me.

      * How easy was it to pay?
      Easy with paypal

      * How long did it take to ship?
      About three weeks once I finished the layaway

      * Was the quality appropriate for the price, in your opinion?
      Every penny. He is really well made.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very Yes

      * Would you order from this company again?
      In a heartbeat

      * Would you buy this company's products second-hand?
      Most likely.
       
      #24 Tagi, Jun 3, 2011
    5. ANGELHEIM
      * What did you order?
      Angelheim Raul
      * When did you order?
      3/30/2011
      * How was the communication?
      Fairly Steady, Had a hiccup where there wasnt a reply for a week.
      * How easy was it to pay?
      Very easy
      * How long did it take to ship?
      3 months.
      * Was the quality appropriate for the price, in your opinion?
      For the Doll itself, Yes. Was well made, and he is very durable. Hoof blushing chips easily, but I re-sealed it.
      * Did the item look like the sales pictures?
      Yes. Almost perfectly :)
      * Were you satisfied with the product?
      Yes, (and the shipping itself had a hiccup, explain below)
      * If you weren't satisfied, how did the company solve your problem?
      They sent it out a bit after I asked them to.
      * Would you order from this company again?
      Most likely. (If they sold Girls :) )
      * Would you buy this company's products second-hand?
      Definately.
       
      #25 SoulAnimal, Jun 7, 2011
    6. * What did you order? Luka head pureWhite Skin
      * When did you order? December 4, 2011
      * How was the communication? very slow, had to wait almost a week for each reply, CSboard and Q&A were the same
      * How easy was it to pay? very easy, via paypal
      * How long did it take to ship? on December 28, 2011 it was shipped, after 4 days the head was in my hands, very quick!
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * Would you order from this company again? I plan to buy Zion Head X3
      * Would you buy this company's products second-hand? If the condition and the stlye of the item is to my taste, yes!
       
      #26 Fjanel, Jan 4, 2012
    7. Not 100% sure this is the right forum to put this under, but Angelheim seems to have gone entirely MIA. I ordered a set of snake head parts from them back on 4/7/12, posted an inquiry about the order on their Q&A board on 5/8/12. As of today I still have received no response, no change in my order status, nothing.

      I'm not the only person to have not received an answer on their board, and it appears that they've got orders still pending from January of this year (and messages on their board completely unanswered as of 5/2/12). As of right now I'm very likely out the money I spent to try and get a set of snakes as I'm outside of the timeline for a claim, I've filed a dispute with Paypal even so.

      In summary DO NOT ORDER FROM ANGELHEIM RIGHT NOW! I don't know if the company has folded and they just never took their website down or what, but I don't want anyone else to be out their money as well!
       
      #27 Sakhmet, Jun 14, 2012
    8. * What did you order?
      TH Jin fullset (minus painting) in grey
      * When did you order?
      Feb 2012
      * How was the communication?
      Initially it was great, and they let me modify my order to add something. After this their communication fell off, and they went long periods of time without responding to anything on their Q&A board or emails. They eventually emailed me after they were taken over by D-Storic letting me choose to keep my order or get a refund. I didn't hear anything from them after replying to this.
      * How easy was it to pay?
      Easy, by PayPal.
      * How long did it take to ship?
      Over five months.
      * Was the quality appropriate for the price, in your opinion?
      I'm generally happy with it, although there are some quality control issues. There's a tiny bit of marbling on the resin, which I know sometimes happens to darker colours, and one of the arm pieces is warped from being strung too soon/tightly.
      * Did the item look like the sales pictures?
      Yes, though I bought it without faceup and blushing.
      * Were you satisfied with the product?
      For the most part, though the wait was quite stressful.
      * If you weren't satisfied, how did the company solve your problem?
      I'm not planning on contacting them. I can live with the issues, and I'm just glad to have the doll home at last.
      * Would you order from this company again?
      AH are no longer taking orders, and their products are listed as sold out on D-Storic's website. If they begin taking orders again, there are things I'd like to get and I do like their dolls, but I'd be very hesitant about ordering from them unless I knew that they were back on track.
      * Would you buy this company's products second-hand?
      Yes, definitely.
       
      #28 Selidor, Aug 13, 2012
    9. * What did you order?
      JuniorHeim Body

      * When did you order?
      20 Feb 2012

      * How was the communication?
      Not good at all, I understand their situation but they are lack problem solving ability, It took such as a long time to solve problems. They didn't notice me when they shipped my order in wrong address at all. D-Storic, after they took over AH They are in charge of shipping my orders.

      * How easy was it to pay?
      Easy, by PayPal.

      * How long did it take to ship?
      Six months.

      * Was the quality appropriate for the price, in your opinion?
      The body is perfect
      .
      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      No.

      * Would you buy this company's products second-hand?
      Maybe.
       
      #29 OppU, Sep 10, 2012
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