Angelregion Refunded my moolah, YAY!

I don't think it's appropriate for someone to be charged $100 for canceling an order *immediately* when they found out the items were not as described.

FWIW, I seriously considered buying another Angelica because mine is NS and I'd always wanted a white one (and the UFKs weren't available in white), and I'd been thinking of getting one of the new Glory Angels based on the description -- so it fooled me, too.

Definitely not in order for them to charge a restocking fee when the item hasn't been made yet. I hope you can get this resolved, Raven!!

-- A

 

Definitely misleading...and uh, kinda scary, LOL.

I definitely think that's bad of Angelregion. But at least it shouldn't be hard to sell her and get most if not all of your money back!

 

That really sucks. Good luck!

 

Restocking fee? But you don't even have the doll yet! =T

Sometimes though, they don't always tell you the skin color. My Luts Perennis Lishe looked like she's BW on their pictures but when I got her she's NS. I still like her though....

 

yeah, I 100% was under the impression that the glory angels were white skin too... even if "You can have twin angels in skin white as milk." was some sort of error <-- although it totally makes it sound like TWO white skin dolls, in addition to the line you quoted...........

Aren't all the pictures white skin? They look completely white skin to me, so... what the hell? Looking closely, I can't tell one way or the other, but if they are NS the photos look really washed out--almost intentionally misleading.

Even so, they should take responsibility for an error in translation; it's not your obligation to take responsibility for it. If they want to make profit off an international market, they need to either fork out the cash for a *good* translator or deal with the reprecussions...

I've heard nothing but bad things about them lately, what with sending the wrong items, insane delays, etc. I honestly would never buy from them. ^_^' rowr~ you have my sympathy, Raven~ *hugs*

 

Gah, that is a bad thing! I would understand the restock fee if you like got her and had to send her back but just for un-ordering her? That's not right...
On the other hand...............

Which one did you get? I'd totally be willing to take (Dana, Ren, Ami, or Cien) off your hands! ^__^

 

Ok, unlurking from this thread. (and according to the mac spell check "unlurking" is not a word -.-;; )

When I first say the glory angels I thought "Ehhh?! white skin? I dont think I'm adding one of these to my want list" It is their fault for not clearly stating something like "Skin color: Normal" or "These dolls are normal skin tone" Instead of that more poem-ish thing they have

 

to be honest im not sure how ar whiteskin should look..
i had a ar ren girl..and she was like uber white..while she was ns.. she was a bit more tan-ish then a white mnf...


i believe if they what to make them any lighter i think they would be seetrough..
So i think you should just wait untill you recieve her/him

 

This is AR's white (milky skin) . As you see, it is really colourless where Glory angel's skin tone is beige-ish even in the washed up-pictures.

Hope you get it resolved, Ravendolls

 

Wow, that is highly unfair!!! I agree that their description is misleading. It's not your fault, it's theirs.

Hopefully, they'll realize that and resolve it properly.

 

When I looked at their site the other day I thought they were white-skin too. I almost suggested to my fiance' that we try to get one for that reason glad I changed my mind

 

What a shame. In the interest of customer service, they should refund the whole amount and allow you to put it on any other doll in their inventory.

Hugs

 

^hehe congrats! I like how you changed it from thumb down to up XP

 

Oh cool, that is awesome!!! I'm so glad you got that worked out!
-Melissa

 

Congrats!!! That's great!!!!!!

I'm so glad everything turned out fine for you ^____^

You know, besides their dolls, I really love AR's customer service, they have been nothing but helpful to me, and they reply to emails fast! I was getting worried, but it's awesome that you got a full refund!!

Hope you get your Angelica one day!! ^^

 

Yay for the refund! Am glad that AR did the right thing :3

 

Great! I'm so glad eveything worked out for the better. ^__^

 

congrats!
i think PrincessAI436 and Shan made some good points in this thread, so its good to hear they were willing to reconcile. although, if this had gone on, would have suggested theres a possibility you might like inperson once the doll came...

 

Oh that's wonderful!