Arcadia Dolls - Wait Times?

Weird that they are shipping from the US, although it doesn't affect me. I wonder why?

I have had an order with them since May, with an addition in June. I haven't been too concerned since they are obviously backed-up, having had to close their shop in order to catch up on orders. Of course, I haven't been waiting as long as some people...!

 

and my order is still not shipped, though they promised me to ship it week ago...... at this point I dont even want to mail them again, 'cause there's no point in doing it =_= oh well. 17th week is coming up~

 

How many of you ordered through DoA? Or followed a link in a DoA thread - was the link in News or Arcadia's Marketplace thread?

Cassandra was last on the forum today.

Arcadia Dolls - Temporary closed

Arcadia Dolls (2010)

 

My transaction with them is over with now (thankfully) but I did find them through their MP thread here if it helps any.

 

I also ordered through the Arcadia MP thread. It led me to the Arcadia website.

Ordered in March, with an addition in April.

 

I have a great deal of information about this. I ordered over €1000.00 in merchandise from Arcadia Dolls.. Most of it is over six months late. I am waiting for a reply. If I do not receive a satisfactory one, I will unlock a website I've mounted that will give you all complete facts and actions to take. I hope you don't mind, but I will wait until 24 September - next Friday.

This is not a small problem. It is a big problem.

In the meantime, it would be helpful for every single customer on DOA to write a message on this thread - with the amount of your order, the time you waited, whether it was received and from where it was sent. Please include how many times you have written asking where your order is. Everyone deserves to either receive a full refund or their complete order ASAP and on a scheduled date.

I found them on DOA and then ordered.

I think I can help.

 

Recently, I haven't had any problems with Arcadia Dolls getting back to me quickly with answers to my request for updates.

They've always been very apologetic and polite in their responses to me. They know this is a serious problem, and they assured me that they are working very hard to correct the situation.

Believe me, Im not trying to tell you that your concerns are unwarranted, and Im not speaking for anyone else. Everyone needs to do what they feel is right. I know the waiting sucks...I've been waiting 6 months, too, for my order. But, personally, Im going to give them the benefit of the doubt, and continue to wait. Their quick responses to my inquiries and apologies for all the delays are reason enough for me to believe they will eventually mail my order. (*crosses fingers*)

I have been in this hobby for four (4) years now, and I've endured a lot of waiting for this-or-that doll to arrive, and the one thing that this hobby has taught me is "patience".

 

We all have patience here, you can't be in this hobby and not, but when there's very little/none at all/ rude communication, you do seriously doubt the professionalism of the company you're dealing with and really, that's what's occured here.

I'm glad they seem to have at least begun to be civil and timely in their responses to queries, that can only help them now.

 

Zagzagael, I ordered from their site, but link to their site I found here on DoA, in their thread.

Personally I don't want a refund yet, I want my order. Since they were promising to ship it week ago, my order must be nearly finished, I wonder?

 

The moderators of DoA cannot and do not get involved in Marketplace transactions. However, there are several options available through the forum for members to reach resolution in problem transactions in a publicly accountable way. I, myself, have had a wonderful and positive and very professional transaction with Arcadia Dolls and I do sincerely hope this current "issue" is a temporary one. In the meantime, if a member would like to volunteer as "organizer" and is willing to have members pm her and keep track of the list of those waiting, that might help - that list could then be posted into our wiki very much like this list for those members who were in "problem transactions" with Charles Creature Cabinet -

http://www.denofangels.com/doawiki/index.php?title=CCC_waitlist

 

Gee, that is a great idea, Zagzagael. I know there are many of us hoping this problem will have resolution. I would be happy to format the list. If anyone who is waiting would let me know via PM, I will keep a list of who is waiting that can be posted into our wiki. Likewise, as orders are filled, we can list those resolutions too. I think we would all feel more comfortable with the waits - some very long - if we had company.

Is that okay with everyone? I'm happy to step aside if someone else would prefer to do the job.

 

Thanks Rowan, I am waiting on 2 orders. One placed February 14th, the other March 12th. Value of orders is US$203.15. I was told it would take 3 to 8 weeks for the orders to be shipped. Since then I've had one email from Arcadia (in June) which was after I emailed them asking what was going on. No other communication or updates. Very disappointed with the service and the wait. I was so looking forward to getting these outfits but this wait of over 6 months now has just put me off them for good, and it's made much worse by the absolute lack of company initiated updates or communication.

Are any orders being shipped? Has anyone here received their orders?

 

I've just read through the 2 previous pages and I am NOT happy that people who have ordered AFTER me are getting their orders now. Where's mine!?? I ordered standard sizes - nothing outrageous. Do I have to start chucking a tantrum to get some action on my order? Bloody hell - this is just a farce!

 

I'm keeping track. If you have waited for your order or are still waiting for your order, please PM me or post on this thread. There are quite a few of us still waiting. If your order arrived but was incomplete, please let me know. If you receive your order, it would be helpful to know that too!

Thanks!

 

I haven't been waiting as long as many in this thread have been, but I haven't received an update on my order either. I placed and paid for an outfit on June 8th, for €68.60 ($84.17). I sent an email asking for updates in July, but didn't get a reply. Just sent another email, will post again if I get an answer.

 

Thanks, Strow. You've been added to the list.

 

rowan, thanks for making the list for us! Here info about my order:
I placed my order on 28th may, value €159. I ordered one boy outfit from circus line in msd size; msd shirt, yo-sd dress and yo-sd petticoat from garden line. After I paid I got a notice that my order will be complete within 3-8 weeks. I mailed them for the first time only after 8 weeks were over - 26th july. No reply. 3th August, no reply. On my mail from 9th August they finally answered with vague explanation that they have problems and there'll be delay. I waited for 2 weeks and mailed them again, on 24th august. No replay. Loosing patience, I mailed them again on 28th august, asking not for estimate shipping date, explanations, or whatever, but what exactly of my order they already finished... and got an answer the same day, where they wrote that they are going to put my order on the mail by Saturday September 11th. And today is September 21th and my order is not yet shipped, and I didn't get any mail from them, nor mailed them on my own.

 

Thanks, Karmade. Because of the sizes, I know which outfits you mean. None of them are overly complicated, are they? I've recorded all of your information on our list. Thank you for giving such accurate details. Did you ever receive a tracking number? I'm so glad you posted for the list. Thanks again!

 

rowan, no tracking number, I suppose they didn't ship it yet, order status on site is still 'payment received" :\ As for outfits, I think they are indeed not so difficult, aside of circus outfit I ordered, this one. Jacket must be not very easy to do, I believe. But not that much to make it over 16 weeks o_o

 

Interim Report: 21 September 2010, 9:50 AM EDT

I have reports for 22 customers on DOA.

Out of those 22, only 7 customers have received their complete order.

1. Four of these orders were placed in 2008 or 2009.

a . If I remove one dress that arrived in a record-breaking five weeks, the
average wait for these older orders is almost 12 weeks.
b. Out of these four customers, two received items that were the wrong size or
wrong fabric.


2. Three (3) customers ordering in 2010 received their orders.

a .Average wait was 16 weeks.
(1) The shortest wait was 11 weeks.
(2) The longest wait was 20 weeks
b. Two out of three asked for but were refused refunds.
c. Out of the 3 customers who received their orders:
(1) One reported the color and size were incorrect.
(2) One reported sloppy workmanship.

3. Fifteen (15) customers are still waiting for one or more orders.

Approximate date of each order:
1/1/10 - 38 weeks ago
2/1/10 – 34 weeks ago
2/1/10 – 34 weeks ago
2/1/10 – 34 weeks ago
2/14/10 – 32 weeks ago
3/12/10 – 28 weeks ago
3/15/10 – 28 weeks ago
3/18/10 – 27 weeks ago
4/11/10 - 24 weeks ago
4/13/10 – 24 weeks ago
4/20/10 – 23 weeks ago
4/28/10 – 22 weeks ago
5/1/10 – 21 weeks ago
5/1/10 – 21 weeks ago
5/14/10 – 19 weeks ago
5/28/10 – 17 weeks ago
6/1/10 – 17 weeks ago
6/8/10 – 16 weeks ago
6/10/10 – 16 weeks ago
6/28/10 – 13 weeks ago

I will post a Wait List to Wiki by Saturday, 25 September 2010.

Please continue to send me PMs or post in this thread so that you can be counted!

Thank you!

Together, we can make a difference.