Arcadia Dolls - Wait Times?

Adding my name to the list of people waiting. I ordered this Arcadia circus outfit for a minifee from them on the 11th of April. Two months later on the 15th of June I sent an e-mail asking about my order status and just over a week later on the 26th I received a polite response saying they were late with orders but were working to finish it as soon as possible. Since then I've been keeping track of this thread to see if anyone has received their orders and then on the 16th of this month I sent them another email using the new address Cassandra gave earlier in the thread, [email protected] and got this response the very same day. Hopefully it means there is some light at the end of the tunnel.

I have ordered from Arcadia dolls once before and though there was also a slight delay that time it was nothing like this. Their outfits are lovely, well made and I originally hoped to order more off them in the future but now am not so sure suppose I'll just have to wait and see how this whole situation pans out.

 

Karmade, thanks for the additional information. You are right - not so difficult - even the circus jacket/ensemble is a one day project (or less) for an experienced seamstress.

 

Thank you for submitting your information. I am adding it to the Interim report (page 4 of this thread.) I put you on the "official" list with the information you forwarded. I am so sorry this is happening to so many of us.

Thank you again.

 

oh my god, this list looks scary o__________o I am close to the bottom of it and they were promising to ship my order to me week ago?

Also I am curious why Cassandra is not commenting on this thread anymore. She's part of Arcadia Doll isn't she? It's strange that her sister now in charge of sewing and answering messages, while Cassandra is not even backing them up in this thread while we are all worried and angry.

 

Thanks for compiling and organizing the list, Rowan. It looks scary.

I got a reply to my email from [email protected] the same day I sent it. I'm not sure if the person behind that address is Cassandra or not, but it's someone who's currently in correspondence with Licanen. I was promised an update on my order sometime this evening.

 

strow,

I know exactly who wrote that message. I will also explain why Lincanen is not available. I think we still have a chance of making this right but we need everyone's cooperation and help. Believe it or not, I hold hope that we are already making some progress.

If I don't have exactly what I requested by Friday of this week, I will have much more information to share.

Stay tuned!

And thank you for sharing the response you received.

 

I don't expect Mercedes will be of much help at this time.

I personally think a promise is a pledge. Some people, it seems, think a promise is an excuse. 'Just my own personal meanderings ...

I am grateful for the sense of community we have here on DOA. It is an important and substantial tool we have to help right a wrong - a blessing in this case!

 

OH.......MY.......GOD! That list has just freaked me out! Only 3 people on DoA have received their orders this year?!!! This is much worse than I thought.

Rowan you are fantastic! THANK YOU SO MUCH FOR DOING THIS!!!

 

phae_11 - I can't take any credit here. I am just acting as the secretary. Zagzagael suggested we compile a list which was a terrific idea. Dissonance kindly started this thread - giving us the opportunity to compare our circumstances and begin the discussion. And everyone who replies contributes to finding a solution.

There may be more than 3 people on DOA who received their orders this year. On the other hand, there are likely to also be many more people that have not received their orders this year. At this point, our evidence is that one person out of 6 has received their completed order in 2010. Hopefully, we will find a way - as a group - to get those odds up to 1 out of 1!

 

Update - I emailed Arcadia and they have replied that my order should be shipped in the third or last week of next month (October). So more waiting for me but at least I have a timeframe. Will keep any progress or updates posted in this thread.

 

I just wanted to pop in and say that I received my June 8th order today - MSD sized lolita blouse, pantalettes and stockings.

It was shipped from Maxton, NC, in the US, and was marked as "documents" costing $10, but described as "doll clothes"; luckily it slipped through customs without problems, despite this.

I'll update about the clothes themselves when I'm home and have had the chance to take a closer look. ETA: The outfit fits my DOC boy very nicely, and he looks super cute The quality is pretty good overall, as the outfit is quite a fiddly one, though there are a few poorly finished ends of seams - not ones that look like they might fall apart, but a bit messy - and the bottom edge of the blouse is a bit pulled out of shape. Hopefully a hot iron can set it back to proper shape. Overall, it does look very good on, though, so I'd say I'm satisfied.

 

Phae_11 - This is a new promise for you. I hope it comes true!

 

who_la_hoop - How odd that the package was marked "documents $10." I am so glad you had no trouble with Customs. Comparatively speaking, they were almost speedy with your order compared to some. However, 15 1/2 weeks is a very long time to make an outfit that an experienced seamstress could do in less than half a day if i am guessing the proper outfit. I'm glad you are satisfied. For the price, you should have seams that are not messy but perfect. I suppose, if one were in a rush, the outfit could be made in two hours. Two hours would not give time to adequately finish seams. I hope the hot iron straightens things out!

Thank you for writing your good news. Let's hope the good news continues!

 

OMG, so thus far only four people received their 2010 orders?? I've been lurking on this thread for a while, telling myself to be patient and to give Acadia Dolls the benefit of the doubt, knowing that they're really trying to catch up on their work. Though now I'm "scared out" and had to say something: Gah~~ I'm still waiting for my Feb 27 order ($329 USD; all MSD size)!!!

This is my first time ordering from Arcadia Dolls, but the ridiculously long wait time and lack of communication have turned this into a very disappointing experience. And to think, in the beginning, I was actually really excited to be ordering Arcadia dresses for my dolls!

Though yeah, I wanna thank rowan too for compiling the list, letting everyone know they're not alone in this situation. ^^

Hopefully more people will be receiving their orders in the coming weeks!!

 

Remember, this is four people who have given up their information. I've heard of people getting their orders who aren't active here on DoA, so there could be plenty more who have (and plenty more who haven't). This is just a section of those who are waiting for orders.

 

Bonberry - I recorded your information. You have just finished waiting 30 weeks. Have you received any communication from them? This list is to do our best to see every single person who is waiting receive their order - soon! I'm glad you wrote to this thread to stand up and be counted.

We are all in this together. Hopefully we can solve this problem together too!

 

kawaii_mon - I agree with you. We have a small sample. However, there are at least 15 members of DOA who have ordered from Arcadia and have not received their orders. These orders are all from 2010 with longest wait time from 1 January 2010 (going on 39 weeks) and shortest wait time of 15 weeks. The average order is approximately €200.00. We might assume that only 10% of the people who received their order are accounted for here - although the feedback threads for Arcadia do not indicate this. But if only 10% who have received their orders in 2010 have reported, perhaps we can safely assume that only 10% of those who have not received their orders are accounted for here. (There are other forums.) I've heard from 3 others who have not received their orders but they are not members here and are not on our wait list. At least five people have asked for a refund. All five were refused. My assumption is that people ordering prior to 2010 have all received their orders unless I hear something to the contrary. There seems to be a dramatic reversal of that trend in 2010.

I believe I know why.

But I appreciate your comment. We cannot compare numbers of fulfilled versus non-fulfilled orders on this thread as we have a skewed sample. The people who will tend to report here are people who are still waiting for their 2010 orders.

I hope there are not too many more - but I also hope that everyone waiting will write to this thread or write privately to me in order to be placed on the wait list.

Good comment!

 

I guess I am jumping in here now, too. I bought an Arcadia Circus outfit and hat, I ordered on May 27th, I believe. I e-mailed them finally about a month ago and got basically the same response as strow. Its been almost four months now. I really hope I do get my items, I am starting to get worried now.

I bought an outfit from them a year ago and it took 3 months to get here, that was a bit much. But this is worse! I think this may be the last time I order from them. =o(

 

I'm still waiting for a shipping notice but i'm not holding my breath. I am on my 17th week. By the looks of the amount of time others have been waiting, it looks like I have a lot longer to go. -_-

 

bumping thread:::
still no reply to my emails sent to Arcadia

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