Bambi crony's quality control

I definitely understand burn-out! But what if you saw that there were marks on some dolls, or ill-fitting joints, and yet you still sent out the heads for $100 ViYa faceups and still strung them together and took time to put them all in boxes and paid to ship them all overseas... Wouldn't it have saved time and trouble to just have made sure the dolls were good in the first place?

It seems the smart thing to do, no matter how burnt-out I was, since having to do everything else over again would be even worse! But... BC didn't do that. It's just weird to me. I can only think that they don't think the problems are problems at all!

But if they DO replace some people's colored elves, I would think it was fair--I totally agree. I just hate all the waste of time and trouble... and I probably wouldn't take advantage of it in fear that other problems would remain (look at the replacement hands that were sent out!)--and the fact that I like the faceup I got and I don't think they'll be able to match the resin color if they re-made the bodies.

 

They have heard about the colored elves fading problems it's not like they chose to address that or offer uv protected replacement. They supposedly said they tested the resin but fading within a month much less a day out in the sun doesn't sound like it was tested.

They were made aware of the popping leg issue but they still sent out dolls with that defect

They said there was no color difference between elves of the same color but pictures have proven that wrong.

I think the issue maybe a difference in expectation due to cultures. I've heard it said before that in Asia you take what you are given it's impolite to complain.

Burnout seems like a copout answer for letting quality drop like that. Considering these dolls not only cost a lot but they in some cases also had the extra $100 faceup you would think they would take extra care to send out good product. I'd like to point out that they chose to deal with burnout by doing the pair doll offer. Doesn't sound like they are burnt out to me.

I luckily have learned to like my faded elf's color, but for others it's distressing. I've also found the fix to my doll's popping leg problem but that's because I have the proper tools to mod my doll.

 

I totally agree with april

ok one can have molding issues, but how in the name of ** can you send a doll like this to the customer!!!!!
as I said in my thread... they do think I am so stupid I would´nt notice???


How can you put all the parts together, string it, send iot to viya for a faceup and then ship it and feel your work is done and just forget it????

I just can´t possibly understand this way of thinking

if they are burnt out I am more burnt out with college stuff, more burn out with having to visit the Q&A a zillion times during this threee months to get incomplete answers and LIES, more burnt out with deciding not to give up the hobby to help me recover the worst experience in my life and come to ... this situation...and worst, the only person that derserved my well earned money is Viya, the behaviour of the company itself is beyond comment-.......


and I am having huge trouble to make the marks show correctly on pics..

(man I should be studying my next exam not taking pics!.......yesterday´s exam went perfect, thanks you guys for the good thoughts sent XD)

 

Thats really bad. I bought my Kumi elf earlier this year and luckily she was perfect but if i'd seen your poor Pepe before i'd ordered I wouldnt have gone near them. I hope they are honourable and replace the whole doll or at least the bad parts.

 

please refer to my thread for pictures I just uploaded them

I put just three images and links to the rest there where many many pics and I thought maybe this was to much

so there are the links Ithink you should all give a look to know what I am talking about

I am glad your Kumi got home in perfect condition Lellytos, I think it was just the grey pepes

 

Bunny, I saw your pics and if I was you, I'd be livid. I hope BC does something that is acceptible to you to fix the problem. I wont be ordering from them again until they do.

 

thank you^^
I asked the mods and posted about it in the feedback section on the marketplace

I just can´t stop looking at the pics

 

Bunny I hope you do well on the est of your exams and get a resolution on this problem soon

 

I posted a picture of mine in the gallery on BC so that everybody can see... Its supposed to be the place where people show off their dolls, so I wanted people to see the bad quality that some of theirs have.

The picture is huge.

http://www.bambicrony.net/board/view.php?board_name=DREAMBOARD11&choose2=&choose1=&pagenow=1&ID=288

 

I hope no one thought that I was excusing the poor quality because of burn out. As I said, they need to make this better for the affected buyers, and improve in the future if they are going to stay in business.

Does anyone know what Bambicrony's return policy is? Also, if you pay with paypal or credit card, can you make a claim against them that way?

 

well with paypal you get one month to claim your money back, the thing is that I waited for motr than three months sothe period has expired


thanks much aree I did do very well on the first one^^

 

Bunny did you fund the paypal with a credit card you may be able to file a credit card dispute depending on the policy of the credit card company

 

Funnylori, good for you!

A lot more of you should. If they're locking the forums... potential customers should know!

It's just wrong. :/ I really hope you guys could get this sorted out.

Is it possible to file a PP claim for this though? (I hope so!) But, are you able to for item disputes?

Good luck guys!!

 

FunnyLori--are the photos still up? I didn't see any...

Bunny--definitely concentrate on your exams and not your doll--One thing at a time will help keep you sane!

And as AreeElf suggested--if you used a credit card through PayPal, you may still be able to do something through your credit card company.

mortimer--Unfortunately, the dolls took over 2 and a half months to get to us, so that's beyond the VERY LIMITED Paypal period for disputes (grr--both ebay and paypal are so useless by the time most people discover a problem!)

 

I think they did take the gallery post down. :/ I hope more people start bombarding it, that would be awesome.

Ugh. That's just not right. :/ Is there anything that can be done for you guys then?

 

FunnyLori--can you post your photos somewhere on DoA? In Bunny's thread, maybe? I'd love to see them.

Is it just us three who have those light marks??? Are all the other LSG Pepes in the last batch OK? I'm really curious!

 

I think she did post them on the coloured elves thread, I think I saw that pic before and it´s no t in my thread

I did not want to upload any pics to their gallery yet, I first wrote a message "calmly" and I was waiting for their reply

I t is weird that they took it down though, I thpught no one was thre during weekends and that´s why I did´nt get a reply

In Spain, the laws to protect the customer have gotten pretty stronger this year. If I don´t get an answe that´s the next step rather than dealing with bank stuff. After all I did get the doll I paid for , even if it´s damaged, maybe that´s beyond the credit card policies. So if they do nothing my next step will be this thing called " the customers office" I don´t know much about this nor the new laws yet , but I could always just ask for advice

 

Wow, that's terrible!

 

I think they removed it..

 

My picture was actually taken down off the BC website! Supprised, no... Disapointed in their action, yes!

I shall post away!



Here is the picture. He was like this when I got him. I'll post the image code in the damaged colored elf thread as well...