BJDivas

* What did you order?
A Granado Vindoll Jupiter with extra hands
* When did you order?
September 2018
* How was the communication?
Wonderful
* How easy was it to pay?
Very easy, I did a 2 month layaway through paypal
* How long did it take to ship?
From order date to arrival was only 8 weeks
* Were there any missing or broken items in your order?
Nope
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, I actually have another order with them right now

 

What did you order?
Dollzone 47 cm Boy Body(B45-018) and a blank Raphael head both in purple resin
* When did you order?
October 30
* How was the communication?
Perfection! Their customer service is fantastic and they are always super fast to reply and very nice!
* How easy was it to pay?
Once we discussed the 2 month layaway, they set up automatic PayPal invoices which makes it so much easier to remember your payments!
* How long did it take to ship?
Seeing as the order is with Dollzone, with their current wait times I don’t expect my boy home before March 2019!
* Were there any missing or broken items in your order?
N/A
* If there were any problems with your order, how did the company handle them?
No problems have occurred for me, but I trust this company wholeheartedly!
* Would you order from this company again?
Most definitely! I already have placed an order for a Raccoon Doll Mika, and I have plans to order more from BJDivas in 2019!

 

What did you order?
Ring Doll Alice full set
* When did you order?
September 4 2018
* How was the communication?
Excellent+!!!!
* How easy was it to pay?
Very easy
* How long did it take to ship?
My doll is not ready for ship yet. But I was i formed about 6 months
* Were there any missing or broken items in your order?
I don’t believe I will have any problems.
* Would you order from this company again?
Absolutely

 

* What did you order? dollshe classic amanda

* When did you order? 27 july, 2017

* How was the communication? wonderful

* How easy was it to pay? very easy

* How long did it take to ship? she shipped the same day i paid the shipping cost

* Were there any missing or broken items in your order? no

* Would you order from this company again? i'm planning on it very soon!

 

* What did you order?
Erica fashion maxi in copper oriental, Amanda and Ausley heads fashion size in copper oriental, Erica, Ausley and an extra pair of hands in fresh.
* When did you order?
May 2017
* How was the communication?
Excellent! BJDivas went above and beyond in all aspects. 10 ⭐️!
* How easy was it to pay?
Super easy BJDivas sent me an invoice every month.
* How long did it take to ship?
My order was placed immediately and i waited for Dollshe to ship.
* Were there any missing or broken items in your order?
No everything was perfect! BJDivas went beyond my expectations in making sure my order was correct.
* If there were any problems with your order, how did the company handle them?
My order was perfect.
* Would you order from this company again?
I am very impressed with BJDivas and absolutely without a doubt will order through BJDivas again.

 

* What did you order?

First order: Dollzone Gene, LUTS SDF Flora
Second order: LUTS SDF65 Xylon

* When did you order?

First order: Started a layaway for both dolls in June and finished in August. The dolls were ordered straight away even before the layaway was done which was awesome.
Second order: Pretty much the same with layaway, paid from September to October and the doll was ordered right away for me!

* How was the communication?

The communication was beyond perfect. BJDivas were extremely timely in their responses and were consistently polite and professional. I appreciated their conversational tone and how easy it was to talk to them! They are so good with questions and are definitely willing to go an extra mile to communicate with the company for any special orders! Their willingness to work with you is amazing.

* How easy was it to pay?

It was extremely easy to pay, I went through Paypal. The layaway process with BJDivas cannot be compared, they are so flexible and send invoices right on time. I cannot stress how easy they made my first layaway experience.

* How long did it take to ship?

First order: Both Dollzone and LUTS seemed to take around 6 months before my order came to BJDivas and it took about two weeks to get to me in Canada from them in the US. Both waiting times seemed very standard to me!
Second order: Same! The waiting times were very consistent.


* Were there any missing or broken items in your order?

There were none!

* If there were any problems with your order, how did the company handle them?

n/a

* Would you order from this company again?

I'm only going to order through BJDivas from now on, to be honest.

 

* What did you order?
A pair of whoisuralice eyes.
* When did you order?
March2019
* How was the communication?
Excellent!
* How easy was it to pay?
PayPal very easy.
* How long did it take to ship?
The eyes were in stock, so immediate shipping.
* Were there any missing or broken items in your order?
No everything was perfect.
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely! I plan to order all my dolls and items where possible from BJDivas.

 

* What did you order?
DollChateau Diana Fullset
* When did you order?
April 2018
* How was the communication?
Perfect! They have been fantastic!
* How easy was it to pay?
My first time ever doing Layaway, they made it easy to understand.
* How long did it take to ship?
Shipped on the 3rd, Arrived on the 8th. So less than a week
* Were there any missing or broken items in your order?
Nope! Everything was in perfect condition, even the box.
* If there were any problems with your order, how did the company handle them?
n/a
* Would you order from this company again?
For sure! I have some other layaways with them already. This was just so I could get a pre made doll while I waited for the longer ones I will try and do all my orders with them from here on out!

 

* What did you order?
Ringdoll Ashford EVO fullset.

* When did you order?
17 Sept 2018

* How was the communication?
The communication was great, with prompt replies and understanding of my frustrations over the ever-lengthening wait. They couldn't provide too much information, but that was because Ringdoll wasn't talking to them. The only real issue I had (and it's very very minor) is that I wish they had given me shipping options instead of just quoting me a price and sending him out via Retail Ground. I would have gladly paid more for Priority if I had had the choice (still would be cheaper than international EMS).

* How easy was it to pay?
Very easy. I did a 6 month layaway and they sent me automated Paypal invoices every month. It was pretty much a thoughtless process.

* How long did it take to ship?
Shipped 10 Jun 2019, arrived 17 Jun. Yes, it took me 10 months to receive the doll. That's more Ringdoll's fault than BJDivas, though.

* Were there any missing or broken items in your order?
No, everything was perfect.

* If there were any problems with your order, how did the company handle them?
I didn't have any problems per se, more like just a really frustrating wait time, but that was beyond their control and they were fantastic about keeping me updated on the situation (as much as they could, anyway).

* Would you order from this company again?
Yes, I already ordered some DF-H heel feet through them. I'm excited to see them add more and more companies - if this continues they might become my go-to dealer. The only improvement I might suggest would be to offer shipping options, because in nearly every circumstance I would prefer Priority.

 

* What did you order?
Black Box Sleepy White Anubis Fullset
* When did you order?
June 4th, 2018
* How was the communication?
Amazing! This was before their website was updated to I order through FB messenger with a Rep, she was great!
* How easy was it to pay?
Very easy! I chose a 9 month Layaway and the invoices were sent the same time every month.
* How long did it take to ship?
Once my layaway was finished the Doll shipped to me within a week and arrived about 2 days later, (I live in the same state they ship out from so shipping is always fast.)
* Were there any missing or broken items in your order?
No, everything was there and perfect
* If there were any problems with your order, how did the company handle them?
No problems on their end, but when I was having financial problems about 7 months into the layaway, they were very kind and forgiving and were able to extend my layaway a bit to give me some leeway.
* Would you order from this company again?
I already have! I currently have 2 more layaways going with one about to end next month.

 

* What did you order?
Ringdoll S

* When did you order?
December 14, 2018

* How was the communication?
Great! I had a lot of questions but they always answered me kindly and quickly.

* How easy was it to pay?
Automatic invoices with clear due dates are very convenient and easy to pay.

* How long did it take to ship?
My doll shipped on October 12, 2019 and arrived on October 17, 2019. There was a slight shipping delay due to local holidays. The order took long because of how busy Ringdoll was.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes, I already have a few ongoing layaway orders and another order that has already been paid in full (waiting for item completion + shipping).

 

* What did you order?
Dream Valley Cecelia FULLSET + Extras

* When did you order?
Layaway Started in March
Paid off in July
Doll Arrived October

* How was the communication?
Excellent! They were super responsive even when they were buried under a lot of mail. They would at least let me know they got my message and will reply back soon.

* How easy was it to pay?
Very easy. They sent invoices out every month.

* How long did it take to ship?
They shipped within the next couple business days once the order arrived to them and I paid/confirmed.

* Were there any missing or broken items in your order?
Not missing or broken but one item came incorrectly. Not their fault. They remedied the situation and will be replacing the incorrect part.

* If there were any problems with your order, how did the company handle them?
They spoke with the company they dealt for and everything is being resolved as I write this review.

* Would you order from this company again?
Yep and already have. I have finished another layaway and am waiting. I have 2 layaways currently with them.

 

* What did you order?
Luts Zuzu Delf Persi in white resin

* When did you order?
May 31, 2019

* How was the communication?
Very fast and polite!

* How easy was it to pay?
Very. Paid through PayPal

* How long did it take to ship?
Longer than usual for a Zuzu Delf, but that was an issue with Luts not BJDivas. I got my doll November 21, 2019.

* Were there any missing or broken items in your order?
Nope!

* If there were any problems with your order, how did the company handle them?
I sent a few inquisitions about the abnormal amount of time it was taking for my doll to be produced, and they responded quickly and kept me assured about its status.

* Would you order from this company again?
Absolutely!

 

* What did you order?
Cool Chateau Charon full-set
* When did you order?
December 1, 2018
* How was the communication?
Excellent. They answered all of my questions and usually got back to me within 24/48 hours
* How easy was it to pay?
Extremely, they let me work out a long layaway and sent monthly invoices to my PayPal.
* How long did it take to ship?
A year for DC and I received tracking info from BJDivas the day after I paid for shipping and insurance.
* Were there any missing or broken items in your order?
No, as far as I know everything is there.
* If there were any problems with your order, how did the company handle them?
No problems at all.
* Would you order from this company again?
Yes I probably will.

 

* What did you order?
An in-stock Ringdoll Jade (Style B)
* When did you order?
October 21, 2019
* How was the communication?
Wonderful! I received layaway invoices on time, and the one time I needed a 3 day extension, they were quick to reply and very helpful in allowing me to do so.
* How easy was it to pay?
With it being both my first doll order ever as well as using layaway, everything was smooth sailing.
* How long did it take to ship?
I paid her off on January 2, 2020. Due to a large backorder, it took awhile for them to ship her, but she shipped on January 10, 2020. She arrived promptly on January 13, 2020.
* Were there any missing or broken items in your order?
None at all! Everything was perfect, even the shipping box lacked any dents or scuffs!
* If there were any problems with your order, how did the company handle them?
It took a bit for them to ship her, but they explained the situation and shipped her very quickly after.
* Would you order from this company again?
100%! I already have another layaway with them, for a preorder this time.

 

* What did you order?
Dollzone Snow Fulali fullest in custom grey skin
* When did you order?
May 30th, 2019
* How was the communication?
Great
* How easy was it to pay?
Easy. Layaway through paypal
* How long did it take to ship?
Because of the pandemic, there were some unexpected delays. Still, they were able to get her to me before I moved, which was my main worry so not long at all.
* Were there any missing or broken items in your order?
The wig was not sent by Dollzone but, because of me moving I opted to get the doll sent to me without it.
* If there were any problems with your order, how did the company handle them?
Just listed above.
* Would you order from this company again?
Absolutely

 

* What did you order?
Special layaway for a Volks Dollfie Dream Dynamite x NieR Automata 2B (from Madrake through BJDivas)
* When did you order?
March 2020
* How was the communication?
Excellent+!!!! they explained the special layaway fees and how everything would go for my order, made sure I understood the item was listed as "Damaged"
* How easy was it to pay?
Very easy!
* How long did it take to ship?
Once I paid for the shipping it was shipped out the next day!
* Were there any missing or broken items in your order?
Not at all!
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely, and have previously, I will continue to work with them on layaways and more!

 

* What did you order?
Luts Winter event limited Carrot Delf in lavender resin.
* When did you order?
December 10, 2019
* How was the communication?
Less than stellar, due to BJDivas moving as well as pandemics.
* How easy was it to pay?
Easy. Paid 30% in December and the rest on January 2, 2020.
* How long did it take to ship?
She arrived to BJDivas in early April, and they created the shipping label on April 18. What happens after is a mystery.
* Were there any missing or broken items in your order?
I never received her.
* If there were any problems with your order, how did the company handle them?
She never arrived. Her tracking never updated, and when I inquired a month later, BJDivas was quick to respond and said they’d contact USPS. A week went by and I asked for another update. They told me that there still was no news, and that they would have to file a claim. A week went by and I messaged them with no response. I called USPS myself and they said I couldn’t make a claim for an item that they never received. I messaged BJDivas again, and still had no response, going on two weeks of no reply. I posted on the forum asking for advice, as I was out my 180 PayPal window and wasn’t getting help from them. BJDivas responded to me a day after my post on the forum here.

Ultimately, BJDivas did not seem confident in finding my doll, as they said the lost mail department were being rude and unhelpful to them. In their words, “we don’t want to sit on your money” as they may not ever find her, so they decided to refund me. While I’d rather have the doll and told her I was willing to wait another month, this seemed to be their preferred course of action.

* Would you order from this company again?
I asked her my concerns; Luts is having their summer event and I wanted to order, but how could I be sure that this wouldn’t happen again? I was told that my package was with the other packages shipping out from Luts and they didn’t do anything different with my doll, and that they’ve never had an issue like this before. While I am wary, I do love BJDivas (contrary to some rude people on my help post). So, yes, I do think I would order with them again. I have a GoD order with them that I am still paying off anyway, so I do put my faith in BJDivas hands.

 

* What did you order?
Special layaway from Mandarake
* When did you order?
June 23, 2020
* How was the communication?
Communication was great! Very friendly and prompt.
* How easy was it to pay?
Super easy! I worked with them through PayPal.
* How long did it take to ship?
They shipped within 2 days of me finishing my layaway.
* Were there any missing or broken items in your order?
Nothing was missing or broken. Everything arrived perfectly.
* If there were any problems with your order, how did the company handle them?
No issues.
* Would you order from this company again?
100%! They are a lovely company and were so pleasant to work with. I'd recommend them to anyone and everyone!