BJDivas

Positive

* What did you order?
Shoushou doll Niko
* When did you order?
August 7th
* How was the communication?
Great. Replies were friendly and fast
* How easy was it to pay?
Easy, I used PayPal. I could also make a payment change after ordering
* How long did it take to ship?
About 10 months
* Were there any missing or broken items in your order?
The doll and box were in a good condition. There were some spots on my doll but I could remove them with sandpaper.
* If there were any problems with your order, how did the company handle them?
I wanted the doll to be shipped directly from the seller to me instead of to the dealer, but this was no longer possible because Shoushou doll had too many orders. This increased the shipping time sadly. But patience paid off and now I have a great doll
* Would you order from this company again?
Yes if they offer nice dolls that are otherwise hard to purchase. Ordering from this dealer made everything so much easier. BJDivas is a very friendly and great dealer

 

Positive

* What did you order?
Shoushou doll Niko A head + A, B, C heads (Normal Skin)

* When did you order?
Sept/Oct 2020

* How was the communication?
I emailed BJDivs after the announcement that Niko was being discontinued and asked if they had extras I could purchase. Response took a day or two.

* How easy was it to pay?
Yup, paid via paypal (did layaway as well)

* How long did it take to ship?
Received an email that she was ready to be shipped on June 2, they arrived a week later.

* Were there any missing or broken items in your order?
No issues.

* If there were any problems with your order, how did the company handle them?
No issues.

* Would you order from this company again?
Yup. I am really thankful they were able to fulfill my request, even though I added to it later on. I ordered the A, B, and C heads at first then a month later, purchased the body with the A head. I also purchased some alpacas a few times and there were no problems at all.

 

Your order for the Soul Doll Henry head was placed on September 20, 2020, and it was shipped to you on January 28, 2021. This is four months, not six months, and we shipped him separately to you. We were not holding onto him to ship him with your eyes, as we'd informed you via e-mail he had just come in and we had not had a chance to send out shipping notices yet. We got him out for you because you asked, but even if we had not, we would've asked you if you wanted him shipped first if you'd given us a chance to process the shipment normally. There were no updates prior to that because we do not send out updates to inform people that their order has not yet come in. Your website status for the order was automatically updated at each step. There's no way to reasonably update the status of orders when there has been no new information.

Checking into our history of communication, initially, the longest that we took to get back to you was 2 business days. Longer gaps were due to waiting for company responses, such as waiting for Miracle Doll to provide the mailing address for you to send your color-matching sample to. Later, following the our team becoming short-staffed due to covid, which we explained to you and which you said you understood, the longest it took us to respond to your query was 5 business days. At no point did you have to "prod" us for updates, as we contact people when their orders come in. However, again, we don't contact people when there are no updates.

As we'd also explained to you by e-mail, due to Covid and the winter holidays it takes a while for things to get scanned in. It was purely coincidence the tracking started moving the day after you messaged.

What you don't mention at all about your order credit is that its source is from an order that you canceled. We allowed this cancellation and took on the burden of the lost cost ourselves because doll companies do not allow order cancellations. We then applied the funds you'd already paid towards your TianBa eyes order. You also don't mention the custom DF-A order you placed that went off without any issue.

Regarding your final section, for future reference, this is what you describe as a "public temper tantrum". None of the images were doctored, the only edits were made to add the "Image #" captions. Our purpose in making the post was not to humiliate someone publicly, but rather to present an official statement after the individual in question would not cease exaggerating, misrepresenting and/or outright lying about the circumstances in as many platforms as possible. It's not our intent to humiliate others, however when libelous and misleading statements are made, we are sometimes forced to make the truth public. It is unfortunate that your friend has deceived and misled you, but everything that we have posted is true. While we understand that you're upset on behalf of your friend and felt the need to retaliate, we hope that you will recognize that our description of the events regarding your transactions are accurate.

 

What did you order?
A shoushoudoll niko
* When did you order?
July 2020
* How was the communication?
Very quick
* How easy was it to pay?
Very easy , i could have a layaway for 1 year and i could pay before time.
* How long did it take to ship?
The time i finish to pay approx 8 months or 9 then the shipping delay of 1 month( covid delays). Its reasonable.
* Were there any missing or broken items in your order?
Everything was there and very well packed
* Would you order from this company again?
Absolutly!! I highly recommend that seller, km right now on layaway with them for tianbas eyes.♡

 

Positive Feedback
What did you order?
Loong Soul Qiong Qi Beast version
* When did you order?
Jan 2020 I think
* How was the communication?
Very quick
* How easy was it to pay?
Very easy, using paypal. I had a layaway and was sent an invoice monthly
* How long did it take to ship?
10 months I think?
* Were there any missing or broken items in your order?
Nothing broken, everything was perfect!
* Would you order from this company again?
When I plan on getting another doll, will definitely get it through them again

 

ABSOLUTELY POSITIVE FEEDBACK

* What did you order?
Luts Model Delf elf
Dollzone Minas
3 BJD Gravity heads

* When did you order?
Between the summer and winter on 2018.
The Gravity heads were sometime late 2019

I could very well be confusing these times, though

* How was the communication?
Pretty great overall. There were a few instances where it seemed slower than the other correspondence I've had with them, but I was made aware of the illness and staffing issues happening at the time, and then going into 2020, the Pandemic affected this further.

* How easy was it to pay?
Paying with Divas has literally been the best experience I've had with any merchant ever, honestly. I had ordered the Luts doll as a future gift for a friend and had asked for several months layaway. They divided the payments and sent invoices every time a payment was due
Dollzone decided to discontinue several sculpts. I panicked and put Minas on a long layaway. I was late with some payments along the way, but they were extremely, and I mean EXTREMELY understanding and forgiving of my circumstances. My life went through a couple very surprising upheavals over the next year and a half. I finally escaped a lifelong abuse situation, and then six months after moving out on my own, while in college and on social assistance (struggling hand to mouth), the very few hours I was able to eek out at a part time job laid me off due to company wide shut down. Throughout all this happening, I kept having to stall payments. Bjdivas were literally the most gracious, kind, and understanding people ever. My GRAVITY order had been made when I had more income as well, and those payments were affected alongside Minas
I moved in with my now wife in spring 2020, and was finally able to pay off my orders over the course of a few payments as we combined our income as a couple. Same thing done. I let them know I was to start payments and they sent invoices.
The only "issue" that happened here was the computer sent repeats of the invoices, but they keep absolutely excellent track of all payments and it was cleared up after an email

*How long did it take to ship?
The Luts doll shipped a couple months after I finished payment, but Luts was working through a string of multiple events, and had most probably overextended themselves as is a famous fault of a lot of larger BJD companies.
Minas shipped a couple months after my payment had finally finished. The extra wait was on DZ's end because of the stalled payments. Also probably extended a couple weeks because we were waiting for a cheque to come in for our fun money, as moving two households across two different directions in the region to a single household is extremely expensive.
The Gravity heads took a bit, but the company (bjd Gravity) was starting to experience issues due to covid. I probably sent so many annoying "are they here yet" emails but they also responded with patience and grace, letting me know id be notified.

* Were there any missing or broken items in your order?
My Minas head is a completely different resin shade.

* If there were any problems with your order, how did the company handle them?
I let them know, in fact I was quite upset. Finally receiving this doll after all the huge and horrible life events I'd been through was utterly cathartic. Or so I hoped. Opening the box, I bawled. I wrote an angry post on a BJD group on Facebook, putting down both DZ and Divas. I emailed Divas about it and they were upset for me, too. They told me that unless anything feels broken, the head wrapping wasn't undone to check the head, usually, because of the general feeling in the hobby that for a middle man company to do so, it ruins the "opening process". Like, this rhetoric from our community is complete bull, but I understand why a company would abstain for doing something most of their customer base doesn't like.
They immediately contacted DZ. DZ offered twenty dollars but they told DZ that that was unacceptable and DZ promised to send a new head. DZ did not keep their promise within the time frame and I was upset further, but not by Divas. DZ actually reached out to me on FB because they saw a post I made about how upset I was, and offered a free outfit and a new and short time frame. They delivered on this promise, but expect either Divas or me to pay for the shipping. I have not yet received the head and gift. More big events piled up and I honestly forgot about it, until three months into my third move since 2020, which was just a couple days ago, when I displayed my dolls. I'll email them soon to see what's up.

* Would you order from this company again?
If they have the company I need, I won't go anywhere else again. Even if I am to pay in full with no need of layaway, I'll still most likely use them out of loyalty. Their patience, understanding, and forgiving empathy was the first I've ever encountered at this level in a merchant. I actually thought business practices such as this were a myth.

 

* What did you order?
Multiple dolls
* When did you order?
Multiple orders
* How was the communication?
Wonderful
* How easy was it to pay?
Amazingly easy
* How long did it take to ship?
Shipped as soon as I finished paying
* Were there any missing or broken items in your order?
Nope!
* If there were any problems with your order, how did the company handle them?
No problems with any of them ❤️
* Would you order from this company again?
No doubt! (YES!)

 

(this is a lot late but I just realized they were here on DoA)

*What did you order?
Dollzone 62cm boy body

* When did you order?
December 30,2018

* How was the communication?
Super polite, friendly and prompt.

* How easy was it to pay?
Very easy, we arranged a layaway, I was invoiced promptly and I paid through paypal

* How long did it take to ship?
About 8-9 months. I got a notice that he was ready to ship soon and was invoiced for shipping. He arrive at my home a week half later i believe

* Were there any missing or broken items in your order?
No, he was perfect and my limhwa head fit so nicely (and my MSDoll drayton too )

* If there were any problems with your order, how did the company handle them?
There were no problems, everything went smoothly from start of layaway to him arriving

* Would you order from this company again?
I would! And have since this order. I also currently have layaways with them even now. I am so thankful for Divas because i wouldn't beable to get some of the dolls they have allowed me to do layaways for.

 

*What did you order?
Crazy Bear Doll BeiBei

* When did you order?
January 30, 2020

* How was the communication?
For the most part great. (But i think that was mostly me because i was upset and was kinda of an *eggplant emoji*)

* How easy was it to pay?
Yep. Paid through paypal as a layaway

* How long did it take to ship?
6-7 months (August 3, 2020) from getting Bear (from ordering BeiBei) and 8 months (September 18, 2020) from actually getting BeiBei

* Were there any missing or broken items in your order?
Yes. The BeiBei (received the wrong doll)

* If there were any problems with your order, how did the company handle them?
Yes, we had an issue with this order. I received the wrong doll. I received a Crazy Bear Doll Bear. Which covid-19 made it difficult as my state at the time didn't allow ship backs. My mom ended up paying for the Bear and after the layaway she had for Bear was paid for they finally sent my BeiBei. I was given opinions tho which were:
1. Send back (which i couldn't do because of Covid-19)
2. Cancel my BeiBei and they would refund me the difference in price.
3. Keep and pay for Bear(which is what we did since me and my mom fell in love with Bear and i got to still get my corgi)

* Would you order from this company again?
Yes absolutely!

 

Not sure this one counts.

*What did you order?
Aaru Graden blind box set of 6

* When did you order?
August 16, 2021

* How was the communication?
Ordered through websit so only communication was shipping notice

* How easy was it to pay?
Easy as alway. paid in full through Paypal

* How long did it take to ship?
I want to say 2 weeks but i dont remember

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
Nope no problems.

* Would you order from this company again?
Yes absolutely. I actually have layaways with them right now

 

**POSITIVE FEEDBACK**

* What did you order?
Telesthesia & Dragon FeiHuaDeng fullset (which included 65cm doll, white resin, faceup, outfit, wig, painted ears, painted tail, plus high heel feet).

* When did you order?
June 2019

* How was the communication?
Communication was excellent in regard to this entire order. Exceeded expectations, in fact, because this order ended up becoming complicated due to Telesthesia (just, as a company) and Covid-19. I worked out a layaway (BJDivas were very accommodating and I was able to pay it off within about 7 months). However, Covid-19 started up in China right around that time and heavily impacted everything. I believe Telesthesia and other doll companies were closed for extended periods due to enforced lockdowns in China. Later, once things began opening up again/resolving to a degree, Telesthesia was slow to respond to BJDivas, but eventually informed that they could not fulfill the fullset outfit portion.

BJDivas were able to negotiate with TD to, in lieu of the outfit, include high heel legs. (Hero's work.) Then, TD fell off the radar for several months. In the summer of 2020 I inquired again, and BJDivas checked with TD who said they would ship the doll shortly (but TD did not stick to this, which brought me confusion at the time. I pressed BJDivas for an explanation with a comparison to another order from TD that I'd received within the timeframe from a separate dealer based in China. Even in the face of my ignorance, BJDivas responded with kindness and provided a more than adequate explanation as to why Telesthesia was taking longer to ship to the US.

I'm extremely grateful for the explanation I received, as it cleared up everything and further cemented me as a loyal customer of their service. I've received much shorter and/or confused responses from other dealers, or worse - complete nonsense from some doll companies, but that was not the case at all with BJDivas.

* How easy was it to pay?
Fantastically easy. BJDivas set up a layaway in PayPal for me and I was able to add to it at any time.

* How long did it take to ship?
FeiHuaDeng was shipped shortly after arriving at BJDivas, however USPS was slow on their part to collect the order and further messing around with USPS was involved, however that was due to where I lived at the time (my area code was serviced by an extremely bad USPS office).

* Were there any missing or broken items in your order?
No, everything had been checked and arrived safely packed and in perfect condition.

* If there were any problems with your order, how did the company handle them?
BJDivas handled this chaotic order across a pandemic with kindness and grace. I couldn't recommend them more.

* Would you order from this company again?
Absolutely, I have other orders I'm awaiting and a layaway I'm paying down the balance for right now.

 

POSITIVE POSITIVE POSITIVE! ABSOLUTELY POSITIVE!
* What did you order? Dollshe King Corey Head, Honey Caramel Brown
* When did you order? 4/5/2018
* How was the communication? BJDivas always responded when I had inquiries.
* How easy was it to pay? Yes, very.
* How long did it take to ship? Ordered: 4/5/2018, shipped: 6/15/2018, so—2 months? Which is impossibly expedient for anything that's ever ordered from Dollshe. These days I would expect to be in for a 2+years wait for the same head, if I were to ever receive it at all. Dollshe's practically running a ponzi scheme at this point, and would never feel safe ordering directly from him. I only would order through a dealer like BJDivas, who would have my back. Dollshe otherwise is trying hard to screw his buyers over.
* Were there any missing or broken items in your order? Nope, everything was in order and in perfect condition upon arrival.
* If there were any problems with your order, how did the company handle them? No problems at all! Again, BJDivas were wonderful with getting the order filled and shipped out, and I feel fortunate about that.
Big thing of note that I feel needs addressing: I do feel guilty with having to burden them with being the middleman dealing with Dollshe the whole while. He's become vile to communicate and deal with, throwing others under the bus for his own shortcomings and incompetence. It's alarming that there isn't a warning post about purchasing from Dollshe here on DOA anywhere. Too many people dealing with orders not being filled for 3+years at this point, while Dollshe's still putting up preorders for prototype 3D models that don't even have physical copies made yet. Honestly, it's a crime that Dollshe isn't being called out for his bad behavior, and more people are putting down money for doll they aren't likely to ever receive.
* Would you order from this company again? From BJDivas? An absolute yes. Even during this time of Covidiots they filled my orders (OT purchases) in a timely fashion (USPS has especially become swamped since the pandemic began, and BJDivas did what they could to keep on top of things), and were in perfect order upon receiving. If somebody is sensible, patient, and in need of a long term layaway option is looking for a dealer to get their dream bjd through, then BJDivas would be the perfect option. For the impatient, pushy, demanding individuals who believe that tired old addage the customer is always right—maybe try DolkUSA out instead

 

**POSITIVE FEEDBACK**

* What did you order?
Soom Lim with faceup + jointed hands in tawny resin

* When did you order?
August 2021

* How was the communication?
Excellent - I inquired about this order in detail, as Soom doesn't have official dealers. I definitely can't afford an ID75 in a single payment, and also had other layaways already in place (financially preventing me from putting large chunks of money on Lim at the outset). So, I reached out to BJDivas and they were able to sponsor this layaway! I knew going in that the price would ultimately be higher, but the divide was either 'a higher price, or no doll' so I'm very content with the higher price. Everything was clearly listed out and I agreed to the terms, and the layaway is in place.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
I don't expect Soom to ship Lim for another several months, and hope to conclude my layaway ahead of him being finished and ready to ship.

* Were there any missing or broken items in your order?
N/A

* If there were any problems with your order, how did the company handle them?
N/A (and, as Soom is outside of partnered companies, there are limits on what might be done in the event of a problem - but I fully trust that BJDivas would follow up if they receive Lim with any breaks or other issues).

* Would you order from this company again?
Happily! I'm very grateful that BJDivas is in business, and that they maintain a business model that allows for long layaways. It enables more of us to actively engage in this hobby. That, to my mind, is priceless.

 

POSITIVE FEEDBACK

* What did you order?
Ringdoll Alice-01
* When did you order?
Sometime in 2019 I believe
* How was the communication?
Good for the most part!
* How easy was it to pay?
Very easy
* How long did it take to ship?
Not long at all
* Were there any missing or broken items in your order?
Yes, not at their fault though. Ringdoll did not include COA with my order, BJDivas was not able to get them to send it but they offered to send a letter that I purchased from them. It took a bit to get them to email me back but they eventually did and I got the letter of official purchase from them.
* If there were any problems with your order, how did the company handle them?
They handled them fine, just took awhile to contact me back. But I understood due to some problems with a company they were dealing with at the time. (Dollshe)
* Would you order from this company again?
Yes

 

* What did you order?
Immortality of Soul Jaguar
* When did you order?
In-stock doll purchased 9/11/21
* How was the communication?
Excellent. I received both an order and shipping confirmation.
* How easy was it to pay?
Very easy
* How long did it take to ship?
One business day to process and three days after to get to me (received 9/16/21)
* Were there any missing or broken items in your order?
No
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, certainly

 

POSITIVE

* What did you order?
2 Luts dolls via email
* When did you order?
02/2020
* How was the communication?
Honest and steady~
* How easy was it to pay?
Easy peasy paypal
* How long did it take to ship?
08/2020, Took a little longer because one doll came in and the other was still otw. Bjdivas always answered questions timely and had given me the option to ship the one first if I wanted. I waited at first- but gave in and said gimme gimme please. Lucky timing, the other doll came in and the two magical boys got shipped home together. I really had such a squealin incredible box opening
* Were there any missing or broken items in your order?
No such thing.
* If there were any problems with your order, how did the company handle them?
No problems.
* Would you order from this company again?
Yes!

Thank you!!

 

Please forgive me for posting four orders at once here, but I've had four dolls come in while this thread was locked I would like to give feed back from them all. The first three I ordered myself, the fourth my loving S.O. ordered as a gift for me, however she doesn't have a DoA acount so copying her review here for her.

Positive
* What did you order?
DF-H General Beilan basic set with a face up, in the special limited blue skin on the 68 body with jointed hands.
* When did you order?
November 17th 2020, I put it on a twelve month layaway.
* How was the communication?
Excellent, there was a slight mix his up in shipping, see below.
* How easy was it to pay?
Very easy I've done layaways before with BJDivas, invoices for payments came in monthly until I'd finished the layaway and it was shipped out.
* How long did it take to ship?
He came in about Sep so I paid him off then, however it took till Oct 19th to be shipped and I got him on Oct 21st. See below for what happened.
* Were there any missing or broken items in your order?
Nothing missing nothing broken.
* If there were any problems with your order, how did the company handle them?
I paid off my order early as said, and was told he'd ship out soon as they got a chance. (They were having a very busy week.) When about half a month passed and nothing I contacted them by email. It turns out they had thought they had shipped him out back in Sep, and were very sorry for the mix up. They had in fact sent me another doll I had ordered that also had came in September. They sent out my blue boy to join my green one and also sent me a free gift of a doll wig as a we're sorry gift.
* Would you order from this company again?
Yes I would and have a number of times since.

Positive
* What did you order?
Mandrake, in Green Skin, blank.
* When did you order?
February 1st 2021.
* How was the communication?
Good as pre normal with my experiences with BJDivas.
* How easy was it to pay?
Easy.
* How long did it take to ship?
It came in in September and was shipped out on Sept 18 I got it Sept 24 2021.
* Were there any missing or broken items in your order?
Nothing everything was prefect
* If there were any problems with your order, how did the company handle them?
None, as above everything was prefect with this order. His being shipped out, was partly to blame for another doll of mine not getting shipped till later see order feed back of doll above.
* Would you order from this company again?
Yes I would and have a number of times since.


Positive (For BJDivas, and LoongSoul through them, but not for Doll Legend.)
* What did you order?
Black Dragon Human Version, blank, in French Black on the B-B73-03 (2-part) body. Along with Black Jointed hands from Doll Legand I ordered these on a year layaway.
* When did you order?
February 19, 2021
* How was the communication?
Great
* How easy was it to pay?
Smooth and easy.
* How long did it take to ship?
I paid him off a little early he was shipped out early Nov, and I got him on 11/18/2021
* Were there any missing or broken items in your order?
Nothing missing, how ever Doll Legend still has not finished the jointed hands I am told I will be contacted as soon as they come in. This is not on BJDivas, Doll Legend seems to have gone under save for making the orders people are still waiting on.
* If there were any problems with your order, how did the company handle them?
No problems on the LoongSoul doll. My only issues is not trusting Doll Legend to make my hands, but as with another hand order through a different dealer I am giving Doll Legend a little longer to make my hands.
* Would you order from this company again?
BJDivas yes, and have. I would think about ordering another Loongsoul doll someday, Doll Legend not so much, but then they are I think mostly out of business save for filling out orders.


Below was filled out by my significant other, she doesn't have a DoA account, but this doll was ordered for my as a gift so post this for her.

Positive
* What did you order?
Sundial in pink skin, with face up on layaway.
* When did you order?
April 24th 2021
* How was the communication?
Good
* How easy was it to pay?
Easy.
* How long did it take to ship?
Made last payment on Jan 1st got tracking number on Jan 5th doll came on Jan 7th 2022
* Were there any missing or broken items in your order?
None.
* If there were any problems with your order, how did the company handle them?
None.
* Would you order from this company again?
Yes.

Edited: To fix typos, and some misspellings.

 

POSITIVE Feedback

*What did you order?
DZ Lovers Fullset including event doll Lumu
Doll Chateau Hathaway Fullset including event doll Diana

* When did you order?
End of August 2018

* How was the communication?
Excellent

* How easy was it to pay?
Very easy. They allowed me the longest layaway ever which allowed me to get both limited dolls as fullsets, which wouldn't have been feasible straight up front.

* How long did it take to ship?
March 2019 (DC order+ DZ event doll)
Sept 2019 (DZ)

* Were there any missing or broken items in your order?
Yes.. but after verification it was because DC had changed their fullset after the promo (some flower design of the fullset)

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Heck yes. And I have.
Currently trying out their order service (which they do for companies they aren't dealers for, for a fee).