BJDivas

***POSITIVE REVIEW***

* What did you order?

Dream Valley Olivia Rabbit full set

* When did you order?

February 2023

* How was the communication?

Excellent. I added her to my cart, requesting a layaway, and it was set up and invoiced for my first payment through Paypal within a few days. Emails were routinely answered within a reasonable timeframe (3-5 days.)

* How easy was it to pay?

The easiest way possible. They set up the 10 month layaway I requested and sent me invoices every month through Paypal.

* How long did it take to ship?

They let me know right away once the doll was in. I chose to continue on my pre-set layaway schedule and once I was finished, I contacted them to go ahead and ship her. They sent me a shipping invoice through Paypal, I paid it, and she was shipped very quickly with tracking info.

* Were there any missing or broken items in your order?

No…and this doll was a fullset with many pieces! Everything was very carefully packaged.

* If there were any problems with your order, how did the company handle them?

No problems. Any questions I had along the way were answered quickly and satisfactorily.

* Would you order from this company again?

Of course. In fact I already have. They simply have the best layaways in the business which allows me to obtain the dolls of my dreams without breaking my budget. I have found them to be very efficient, easy to work with and trustworthy. So why would I go anywhere else?

 

* What did you order?
Myou Doll Jessica in tan skin with faceup
* When did you order?
July 2022
* How was the communication?
Great
* How easy was it to pay?
Easy. I was able to pick a custom layaway plan and pay my monthly invoices with no issues.
* How long did it take to ship?
Item shipped in April of 2023, so 7 months
* Were there any missing or broken items in your order?
No
* Would you order from this company again?
Yes

 

**Neutral Review**

* What did you order?
One Loong Soul outfit set

* When did you order?
June 14, 2022

* How was the communication?
It was okay. I had to reach out multiple times about my order, but the responses I received were timely and polite. When I asked for an ETA for my order, however, they weren't able to provide anything beyond saying that Loong Soul ships to them in batches.

* How easy was it to pay?
Easy, via Paypal. My refund was also easily received via Paypal.

* How long did it take to ship?
It didn't. After waiting 18 months, I cancelled my order and received a refund.

* Were there any missing or broken items in your order?
N/A

* Would you order from this company again?
No. I paid in full for an outfit set that never arrived after waiting for a year and a half. While dealers often take longer to receive orders, in the time I waited for BJDivas to fulfill my order, I both ordered and received a different outfit set as well as a full set doll with faceup and styled wig from Loong Soul through a different dealer. I have also ordered directly through Loong Soul's English website and received my order in a timely fashion. In all three cases, I received my orders within 6-8 months. Because of this, it wouldn't make any sense to order through BJDivas. Given that the outfit set I ordered doesn't seem to have ever been placed as an in-stock item on their website, I wonder if they've still not received it even now...

 

*Neutral/negative review*

* What did you order?
Loong Soul Black Dragon - French Black skin, beast version, full set with blushing and face up this was listed as an IN STOCK item.

* When did you order?
Early January 2024

* How was the communication?
3-5 business day turnaround on all emails. I don't love it for a dealer in the States, but I'm not super mad about it either. 5/10.

* How easy was it to pay?
Originally set up my order on 12 month layaway with 200 down to start. BJ Diva's used PayPal invoices which were highly convenient. Notified them of wanting to pay balance in full, that took a couple of days to get the invoice. 10/10.

* How long did it take to ship?
I paid my order in full on 2/27, I received tracking on 3/5. My package wasn't brought to the carrier until 3/12 and I received it today 3/18. This was an instock item.

* Were there any missing or broken items in your order?
Thank fully no.

* If there were any problems with your order, how did the company handle them?
This is where I had issues, and a small bit of anger at the situation comes into play. I paid my order off on 2/27/2024. On 3/5 I was notified that my order was complete, and I was sent the tracking information. For three days I checked tracking only to see that my order was listed as Label created package not yet in the carrier's system. On 3/8 I received an email notifying me that there had been an error and that they did not have a Loong Soul Black Dragon full set beast version with blushing. No it was a Loong Soul Black Dragon in french black full set with body blushing and face up with Human Parts. I had to pay an additional $375 for my Doll. I am pissed that this was not caught sooner.

I was also told "hey we'll throw in a promotional plushie as a freebie." >

Per the event on Loong Soul's website from the original release: Event D: From 29th December, 2020 to 18th January, 2021, you can get a Baby Black Dragon toy as a free gift for Black Dragon/Black Dragon Human version fullset orders.

I am absolutely furious with the company for this attempt to smooth over their mistake with an item that was originally part of the Maker's limited event. Based on how well this company handles any perceived negativity as shown by other reviews I opted to just pay for my doll to avoid any abuse.

* Would you order from this company again?
Absolutely not. I am deeply concerned by this error, was another customer left with the wrong doll? I don't like that the customer service response was to act like they were doing me a favor by including an item that was part of this specific doll order from Loong Soul.

 

*Neutral Review*

* What did you order?
1 Whaletower Rafeyah in white
* When did you order?
February 14th 2023
* How was the communication?
Not ideal
* How easy was it to pay?
Very easy.
* How long did it take to ship?
8 months and 16 days
* Were there any missing or broken items in your order?
No, the doll arrived in excellent condition, although the box was damaged.
* If there were any problems with your order, how did the company handle them?
This is where the communication comes in. I asked about my order on the 11th of august, and was informed they were not ready. On the 25th of august that they were being packed up and would be shipped out in September. Great, no problem.

Radio silence

September 26th I ask about my order again seeing as other people are receiving theirs, and two days later they tell me they have been shipped out from the factory and will arrive at BJDivas in 1-4 months. Now, even if it’s being sent by shipping container, it should take 2 months max, but sure, fine.

Radio silence again

October 29th, I check in one month later, asking again about the status of my doll. They inform me that they received it last week, and mine has been ready to go. They verify my address and ship it out on the 30th.
Every single time, communication had to be prompted by me. More than a little nit picky I’m sure, but for a $900 order, it worries me to think they may have kept my order for who knows how long had I not been so pushy about it.
* Would you order from this company again?
Likely not, unless they can improve customer communication somewhat.

 

***POSITIVE REVIEW***

* What did you order?

Souldoll Quincy Fullset and extra wig

* When did you order?

2022

* How was the communication?

Excellent, questions were answered promptly, layaway was set up and everything was smooth sailing.

* How easy was it to pay?

Super easy, I had a 24 month layaway due to his price and they just invoiced me each month. Easy peasy!

* How long did it take to ship?

I got a message pretty soon after he arrived asking if I wanted/was able to pay off early, I informed them I couldnt and they held onto him until I was finished. After that it only took I think a week for the postal to pick it up and get it to me.

* Were there any missing or broken items in your order?

Nope, everything was there and included, it was all correct.

* If there were any problems with your order, how did the company handle them?

No problems. Any questions I had along the way were answered quickly and satisfactorily.

* Would you order from this company again?

Of course. I've been shopping with BJDivas since....2018? And thanks to them I have brought home more of my dream dolls in a way I can safely afford to.