Crobidoll feedback (ALL)

What did you order?
NIA...with default makeup but asked for a few revisions that they accomplished beautifully.
When did you order? Feb 10
Did you order directly from the company, or through a distributor or dealer? Company direct.
How was the communication? Perfect!
How easy was it to pay? Crobi's site is easy...paid with Paypal
How long did it take to ship? 43 days
Was the quality appropriate for the price, in your opinion?
Beautiful skin, colour, texture, faceup, hands, stringing...Yes, yes, yes!
Did the item look like the sales pictures? Even better!
Were you satisfied with the product? 100%
If you weren't satisfied, how did the company solve your problem?
No problem, N/A
Would you order from this company again? Absolutely!
Would you buy this company's products second-hand?
Yes, but for Crobi's reasonable price, I wouldn't need to.

 

* What did you order?
Nia with R-line body and default faceup; Thor head w/o faceup

* When did you order?
March 26

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Just fine. They confirmed my order by email and emailed me when it shipped. Any further communication was unnecessary.

* How easy was it to pay?
Very - I paid through Paypal and it was very straightforward.

* How long did it take to ship?
28 days

* Was the quality appropriate for the price, in your opinion?
Yes - the resin on both Nia and Thor is high quality and they are wonderfully well-sculpted. Nia's seams were almost invisible and his faceup was even better in person than in the pictures.

* Did the item look like the sales pictures?
No - Nia looked better. Though I believe the pictures for the Thor head were misleading; it looks much different without faceup, even more than normal.

* Were you satisfied with the product?
VERY satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, definitely.

* Would you buy this company's products second-hand?
Yes.

 

I help my friend to order the limited day dream lance last week with 2 wigs and 1 hat.

I have added 1 wig later and asked for combine shipping.

Crobidoll charge me $10 more for only 1 additional wig in my order!!!!!!

I have checked that the shipping cost for 1 whole doll + 3 wigs + 1 hat has no difference with 1 whole doll + 2 wigs + 1 hat (that is my original order)

I never know a wig will cost $10 more with any other doll companies.

and they even said it is me to make unreasonable request!!!!

It's not the first time I have problems with them....

1. waiting for 2 months for a few wigs
2. wrong size wig received
3. defect wig received

I'm now extremely angry with crobidoll customer service and warn you guys think twice before buying from them!!!

 

* What did you order? Blank Nia and accessories.
* When did you order? June 1st, 2009.
* Did you order directly from the company, or through a distributor or dealer? through the company.
* How was the communication? good, i didn't have any inquiries as they emailed me the important information.
* How easy was it to pay? easy, paypal.
* How long did it take to ship? it was shipped on the 14th and arrived on the 18th. 4 days!
* Was the quality appropriate for the price, in your opinion? yes!
* Did the item look like the sales pictures? yes.
* Were you satisfied with the product? yes.
* If you weren't satisfied, how did the company solve your problem? i had no problems. ^.^
* Would you order from this company again? of course!
* Would you buy this company's products second-hand? yes!

 

* What did you order? Accessories - a lamp, three necklaces and some eyelashes
* When did you order? 6th June
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Non-existant, but it wasn't really needed.
* How easy was it to pay? Very - through paypal.
* How long did it take to ship? Not more than a week.
* Was the quality appropriate for the price, in your opinion? Yes, it was fabulous quality - the tiny SD locket even opened, and the lamp is able to be used for real...
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Possibly.

 

* What did you order? earrings and some cloth
* When did you order? early June
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? good
* How easy was it to pay? yes
* How long did it take to ship? Not more than a week.
* Was the quality appropriate for the price, in your opinion? Hmm, I found there is a tear in nine style gray coat, I could fix it so not a big deal. One of the earnings's tip part fell the forth time I used it, but the others are good I guess
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? OK i guess
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? maybe
* Would you buy this company's products second-hand? maybe.

 

What did you order?
DreamingDoll Hue with makeup, CRWL-7 9in wig (Powder Brown), G18LG-06 eyes

When did you order?
May 12, 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
We didn't need to talk, so good, I guess.

How easy was it to pay?
Very easy.

How long did it take to ship?
My stuff was sent out June 13, 2009, and got to my house June 16, 2009.

Was the quality appropriate for the price, in your opinion?
Yes, I am very happy with him

Did the item look like the sales pictures?
I do believe so.

Were you satisfied with the product?
Yess!!! Very much, I love my boy and he is gorgeous.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Sure

Would you buy this company's products second-hand?
Yes

 

What did you order? CRWS-17 (Sweet Pink)

When did you order? July 20, 2009.

Did you order directly from the company, or through a distributor or dealer? Directly.

How was the communication? It was great.

How easy was it to pay? Fast and easy through paypal.

How long did it take to ship? Was shipped out July 20th Recived July 25th

Was the quality appropriate for the price,in your opinion? Yes very nice qualty wig

Did the item look like the sales pictures? Yes. Even better in person

Were you satified with the product? Yes very satified

If you weren't satified, how did the company solve your problem? N/A

Would you order from this company again? Definatly Yes!

Would you buy this company's products second-hand? Yes, yes and yes

 

What did you order? 2 wigs (CRWL-22 and CRWL-12) and a shirt.

When did you order? August 17th, 2009.

Did you order directly from the company, or through a distributor or dealer? Directly from Crobidoll

How was the communication? I didn't have any questions and the order went smoothly, so communication wasn't necessary.

How easy was it to pay? Super easy through paypal.

How long did it take to ship? They shipped on August 18th, and I received them on August 20th.

Was the quality appropriate for the price,in your opinion? Even better than I expected. I love the wigs!

Did the item look like the sales pictures? Better, I think.

Were you satified with the product? Quite so.

If you weren't satified, how did the company solve your problem? N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand? Sure.

 

What did you order?
Yeon-ho head, a wig, a shirt and knitted vest.

When did you order?
August 16th 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
Good, I asked them a question about their wigs and the answer was very helpful.

How easy was it to pay?
Very easy by paypal.

How long did it take to ship?
Shipped the next day after my order and got to my house on the 24th.

Was the quality appropriate for the price, in your opinion?
Yes! Everything is gorgeous.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Satisfied? I was on cloud nine when I opened the box!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yep.

Would you buy this company's products second-hand?
Why not?

 

What did you order?
Yeon-ho B head with face-up and I also requested they pierce his left ear.

When did you order?
July 13 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
N/A - I had no need to communicate with them.

How easy was it to pay?
I used Paypal and it was dead easy.

How long did it take to ship?
Received the head on Wednesday - so approx 6 weeks.

Was the quality appropriate for the price, in your opinion?
Absolutely - my new guy is drop-dead gorgeous

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Extremely. I was so excited to get the head home and was thrilled with how he looked - what a stunner!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
Yes I would.

 

* What did you order?
Two wigs
* When did you order?
August 23rd
* Did you order directly from the company, or through a distributor or dealer?
Directly from company.
* How was the communication?
None was needed, so good.
* How easy was it to pay?
Paid through PayPal, very easy.
* How long did it take to ship?
Shipping noticed recieved on August 25th, arrived at my house September 1st.
* Was the quality appropriate for the price, in your opinion?
Yup. Quality was great. ^^
* Did the item look like the sales pictures?
Colour was a tiny bit off, but maybe just my monitor.
* Were you satisfied with the product?
Yes very~
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yup~

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* What did you order?
Nia with default face up, 1xwig, 1xshirt
* When did you order?
July 24th
* Did you order directly from the company, or through a distributor or dealer?
Directly from company.
* How was the communication?
None was needed, so good.
* How easy was it to pay?
Paid through PayPal, very easy.
* How long did it take to ship?
Shipping noticed recieved on September 14th, arrived at my house September 17th.
* Was the quality appropriate for the price, in your opinion?
Yup. Quality was great. ^^
* Did the item look like the sales pictures?
Yes~ If not better~ (:
* Were you satisfied with the product?
Yes very~
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yup~

 

* What did you order?
Yeon Ho head with B type face up, two wings, 2 strings and a hat
* When did you order?
Aug 18th
* Did you order directly from the company, or through a distributor or dealer?
from the company
* How was the communication?
no need to communicate, actually, everything is pretty straight forward
* How easy was it to pay?
By paypal. very easy.
* How long did it take to ship?
3 days~YAY
* Was the quality appropriate for the price, in your opinion?
definitely~ Although I haven't try the wigs on, I can tell they both are very high quality. Yeon Ho B is GORGEOUS!!!
* Did the item look like the sales pictures?
Maybe, I dont have the right size eyes to try yet
* Were you satisfied with the product?
100% satisfied
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
certainly
* Would you buy this company's products second-hand?
if the condition is good, yes

 

* What did you order? lance DD LE30 + clothes

* When did you order? late may

* Did you order directly from the company, or through a distributor or dealer? company

* How was the communication? normal

* How easy was it to pay? paypal

* How long did it take to ship? almost 3 months. my first lance got lost so they re-shipped me another

* Was the quality appropriate for the price, in your opinion? not sure

* Did the item look like the sales pictures? the resin looks very yellow, in the picture was almost white.

* Were you satisfied with the product? the sculpt head is beautyful, but the body is not in my tastes

* If you weren't satisfied, how did the company solve your problem? /

* Would you order from this company again? im not sure, i have had enough after the troubles of ship

* Would you buy this company's products second-hand? only heads

 

* What did you order? Nao Type A + outfits (from Nine9 style though they're sold on crobidoll website)

* When did you order? mid July

* Did you order directly from the company, or through a distributor or dealer? company

* How was the communication? I'd say good

* How easy was it to pay? very easy, I used paypal

* How long did it take to ship? 5 weeks. 3 days for EMS.

* Was the quality appropriate for the price, in your opinion? The head cap doesn't fully close up but no big deal. Otherwise fine.

* Did the item look like the sales pictures? Exactly the same. The faceup is truly amazing, ought to be the best default faceup among all my dolls.

* Were you satisfied with the product? I love him to bits.

* If you weren't satisfied, how did the company solve your problem? /

* Would you order from this company again? I love all their dolls but as I've got my favourite of them and my bank account is crying...

* Would you buy this company's products second-hand? Probably, if in mint conditon.

 

* What did you order? pair of pants and a wig
* When did you order? Sept. 30, 2009 the pants and added wig to the order 2 days later.
* Did you order directly from the company, or through a distributor or dealer? Crobidoll directly
* How was the communication? excellent and quick.
* How easy was it to pay? very easy
* How long did it take to ship? 3 business days
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? if the product was no longer available through crobidolls.com, yes.

I added second item to the shipment through e-mail. The reply was very quick and helpful. I had to pay $10 extra for the added item, but it was added to my existing shipment without any problems or hitches. I actually received the item within 3 days after an email was sent confirming shipment. I am very happy and will be ordering from crobidoll again.

The only thing is that I did not receive the extra points for the wig. But I am ok with that, as long as I got my items

 

* What did you order? YS with faceup B, clothes and a wig
* When did you order? 16|09|09
* Did you order directly from the company, or through a distributor or dealer? directly from the company.
* How was the communication? very good and precise!
* How easy was it to pay? extremely easy||paypal
* How long did it take to ship? one month with like... 4 days ^^
* Was the quality appropriate for the price, in your opinion? indeed
* Did the item look like the sales pictures? yes, exactly the same.
* Were you satisfied with the product? very much! everything is incredible.
* If you weren't satisfied, how did the company solve your problem? no problems here ^^
* Would you order from this company again? of course!
* Would you buy this company's products second-hand? if they are in good condition, yes.

 

* What did you order? Nao Type B, a shirt and a pair of pants

* When did you order? October 4th 2009.

* Did you order directly from the company, or through a distributor or dealer? Directly from the company

* How was the communication? Excellent

* How easy was it to pay? Very easy, paid with paypal

* How long did it take to ship? A few days short of a month, then five days with ems.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Exactly, the faceup looks just like the promo pictures.

* Were you satisfied with the product? Very satisfied

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes, if it was in good condition

 

* What did you order? Yeon-Ho head with custom faceup

* When did you order? September 28th 2009

* Did you order directly from the company, or through a distributor or dealer? Directly from the company

* How was the communication? Very good

* How easy was it to pay? Very easy with PayPal

* How long did it take to ship? Arrived on November 3rd 2009

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Of course no sales pictures for custom faceups - but it looked even better than I had expected!

* Were you satisfied with the product? Very satisfied!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Sure!

* Would you buy this company's products second-hand? Only if it's something I wouldn't get directly from Crobidoll, and also depending on the condition.

 

* What did you order?
Blank Yeon-Ho head and Graduated Ivory Wig

* When did you order?
11/7/09

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
yes, they replied quickly

* How easy was it to pay?
I had a couple problems, but it was my fault (used old card by accident)

* How long did it take to ship?
Really quick. Overall days 11!

* Was the quality appropriate for the price, in your opinion?
oh yes! the head is Beautiful even without a face-up he is lovely
the wig is really soft and awesome! though it doesn't fit my boy -.-

* Did the item look like the sales pictures?
well i dont know how he would look without the face up but i guess so.
the wig is much blonder than i thought it would be, but i can get over it.

* Were you satisfied with the product?
yes! i love him! he is so perfect, the wig needs a little trim but thats fine
overall im very satisfied ^^

* If you weren't satisfied, how did the company solve your problem?
yah i just deleted the order, and ordered with a working card lol

* Would you order from this company again?
Of course, i love their work

* Would you buy this company's products second-hand?
it depends on the seller and the condition of the product. but yah