* What did you order? A Yeon-ho Type B with custom face-up * When did you order? Oct. 3rd * How was the communication? Always helpful and prompt. I usually got a response on their Q&A board within the same day I asked it, and if not within the same day, by the next business day. They always answered my question in detail, were polite in their communication, and very professional. * How easy was it to pay? Easy. I used PayPal and it took no time at all. I had no problems and my payment was received the same day. * How long did it take to ship? About 47 business days. It shipped on December 7th, and it had arrived to me by December 12th. * Was the quality appropriate for the price, in your opinion? I do. My boy came to me with his seams sanded and all, which I was not expecting after seeing a friend receive a doll from another company on the higher end of the price range. His resin is smooth and soft to the touch. His face-up is beyond my expectations, and his body is beautifully detailed and sculpted. Although I would prefer a double-jointed knee on my doll for the price, he still poses well. He is my first SD, so I have little experience with what is common for them, but I think he's a high quality doll. * Did the item look like the sales pictures? For the most part, yes. There were differences, obviously, due to my different face up, but I think he is even more attractive than the photos. There are details in the face up, such as the slight sparkle Crobi applies, that just don't show up in the company photos. * Were you satisfied with the product? More than satisfied. However, there was a problem. Probably due to careless handling, my doll came to me with pieces broken off of his thigh parts. * If you weren't satisfied, how did the company solve your problem? I took photos as soon as I opened the box and sent them to Crobi, asking if there was any way they could send me replacement parts. This was on Monday, December 12th. They got back to me within 2 hours and said they would send replacement parts right away. I e-mailed them back to ask if they needed additional photos or anything to let me know, and they said that was not necessary and they would send the replacement parts by the end of the week. I had them by Saturday, December 17th. They were carefully wrapped with lots and lots of bubble wrap, and Crobi packed them with some little stickers with drawings of the recently released basic and winter limited dolls. Super cute. * Would you order from this company again? Yes! I would be happy to order from them again. I'm quite impressed with them. * Would you buy this company's products second-hand? Possibly. If it would save me money, then yes. If not, I think I would just go ahead and order a new doll from Crobi. It was such a good experience.