* What did you order? A 6-7 wig CRWS-17 (Mellow Cream) and another item that is a surprise for someone else, so I cannot say what in case she stalks my posts. * When did you order? January 2nd * How was the communication? Great! I had contacted them before placing my order with a question and it only took them a day or so to get back with me. * How easy was it to pay? Easy peasy one two threesy! A few clicks and my paypal payment was sent. It is a very user friendly cart system. * How long did it take to ship? A few hours! Really! Within four hours, my order was in the Korean postal system and trackable. * Was the quality appropriate for the price, in your opinion? Yes! Even with the EMS expense, it was totally worth it! * Did the item look like the sales pictures? Yes. I love that they have photos of other wigs in the same color in different lighting as the color I got looks very different under different types of lighting. The cut, style and length were just like in the photo. * Were you satisfied with the product? Duh! I love my new wig! * If you weren't satisfied, how did the company solve your problem? N/A: I'm as happy as can be with my order.